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Customer service director Jobs in Orlando, FL
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Customer Service Representative
Prostaff Solutions LLCOrlando, FL, United States- Promoted
CUSTOMER SERVICE - BILLING
Lincare Holdings, Inc.FL, United States- Promoted
Customer Service Representative
Black Book GlobalOrlando, FL, United States- Promoted
Customer Service Specialist
VaxCareOrlando, FL, United States- Promoted
CUSTOMER SERVICE
Michaels Stores, Inc.FL, United States- Promoted
CUSTOMER SERVICE - BANK
USAAFL, United States- Promoted
CUSTOMER SERVICE REPRESENTATIVE
AmeriVetFL, United States- Promoted
Customer Service Representative
Ada Business SolutionsOrlando, FL, US- Promoted
- New!
Customer Service Supervisor
WawaOrlando, FL, United States- Promoted
CLUB CUSTOMER SERVICE
Bass Pro ShopsFL, United States- Promoted
- New!
Customer Service
Perfect PetroleumOrlando, FL, US- Promoted
Director, Customer Success ( Remote )
AssistRxOrlando, FL, US- Promoted
CUSTOMER SERVICE FOR OUR INBOUND CALL GLASS SERVICE CENTER
Glass DoctorFL, United States- Promoted
Customer Operations Director
FinexioOrlando, FL, United States- Promoted
Customer Service Representative
LHHOrlando, FL, United States- Promoted
CUSTOMER SERVICE REPRESENTATIVE
Millennium Recruiting, Inc.FL, United StatesDirector of Environmental Services
Orlando HealthOrlando, Florida, USCustomer Service Representative
Prostaff Solutions LLCOrlando, FL, United States- Full-time
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our dynamic team in Orlando, FL 32819 . If you are a proactive problem-solver with strong communication skills, we invite you to apply and be part of our committed team.
Full-time Onsite
Contract-to-Hire
Pay Rate : 16 / hr
1 st shift
Position Purpose and Objectives
The Customer Service Representative (CSR) projects a professional and positive company image through phone, email and chat interactions. The CSR responds to orders, general customer inquiries, invoice questions, and customer complaints or concerns
Essential Job Functions
- Answers phones, process orders (SAP) and respond to product and service questions in a positive, empathetic and professional tone
- Investigates, identifies, researches, and resolves customer issues using SAP and other available tools
- Follow-up on customer inquiries not immediately resolved
- Provides credit or sends replacement products due to errors
- Accurately and thoroughly document accounts and orders with important information pertaining to orders, replacements, errors, refunds or customer concerns
- Provides navigation and registration assistance for WholeScripts.com for patients and practitioner
- Completes Invoicing / Shipping Error Forms
- Monitors open customer orders and corrects blocked sales documents
- Reviews product information emails and keeps on file for future reference
- Logs all complaints and adverse events
- Comprehends and follows company and department standards, guidelines and SOPs
- Performs quality self-assessments and reviews calls for coaching sessions
- Transfers customer calls to appropriate staff or department
- Other duties as assigned
Working Conditions
Qualifications
About ProStaff Workforce Solutions
We are a fast growing and successful agency that treats all its clients and candidates with a personal touch. ProStaff Workforce Solutions is a group of industry experts-many hailing from larger agencies-who know their business well and enjoy working in a more hands-on and flexible environment, with attention to detail. Our mission is to match quality people with quality jobs and quality companies to maximize productivity and profitability. We develop long-term relationships and provide a level of customer service and expertise that instill confidence and trust in our client companies and candidates.
Our Values
Benefits for eligible employees
Please visit us at https : / / www.prostaffworkforce.com / to explore all opportunities.
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