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Customer service director Jobs in USA

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Customer service director • usa

Last updated: 1 day ago

Director, Customer Service

Consolidated MetcoVancouver, WA, United States
Full-time

ConMet is seeking an experienced, customer-focused Director of Customer Service to lead our customer service and warranty organizations.This strategic leadership role is responsible for improving c... Show more

Director, Customer Service

SmartRentPhoenix, AZ, United States
Full-time

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry.By uniting purpose-built software, integrate... Show more

Director of Customer Service

Betco CorporationBowling Green, OH, United States
Full-time

Manages the Customer Service Team activities and interacts with other inner company teams to ensure service objectives are met.Responsible for staffing, training, coaching, budgeting, and performan... Show more

Customer Service Director

National Material L.P.Russellville, AR, United States
Full-time

Taber Extrusions is a diverse manufacturer of extruded aluminum products with a successful history of over 50 years.Currently, Taber is seeking a Customer Service Director to join our Team Taber an... Show more

Director, Customer Service, DentaQuest

Sun Life Financial, Inc.Milwaukee, WI, United States
$114,600.00 yearly
Full-time

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.Our team members and leaders are expected to foster connection and teamwork by being... Show more

Director of Customer Service

MRINetworkLa Grange, KY, United States
Full-time

Are you a transformative leader with a strategic vision for elevating customer service? Were seeking a Director of Customer Service who can drive innovation and lead a customer service team to new ... Show more

Customer Service & Hospitality Director

O'Mally Management GroupGalveston, Texas, United States
Full-time

We are looking for a Customer Service & Hospitality Director who is client-oriented and wanting to be a part of a growing system!.O'Mally Management Group has a client that has a direct-hi... Show more

Director of Customer Service

NEOGOVDraper, UT, United States
Full-time

The successful candidate will work onsite at our Draper location Monday through Friday.For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that help... Show more

Customer Service / FOH Director

Chick-fil-ASouth Charleston, WV
$27.00 hourly
Full-time

Are you a strong leader who thrives in a fast-paced hospitality environment? Do you enjoy coaching and developing people while maintaining high standards and creating an exceptional guest experienc... Show more

Director, Customer Service, DentaQuest

DentaQuestPortland, ME, United States
$114,600.00 yearly
Full-time

The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets.This Direc... Show more

Director, Customer Service

Reser's Fine FoodsBeaverton, OR , US
Full-time

We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future.Reser’s offers choices whenever possible, ... Show more

Customer Service Director, MRO

StandardAeroAugusta, GA, United States
Full-time

Customer Service Director, MRO.Build an Aviation Career You're Proud Of.Your work ties us all together, helping our teams function and operate.Experience opportunities to learn and be a part of an ... Show more

Director, Customer Service Analytics

Audible, Inc. - B13Newark, New Jersey, USA
Full-time

At Audible, we believe stories have the power to transform lives.It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global liste... Show more

Director, Customer Service

Reser's Fine FoodsBeaverton, OR, United States
Full-time

The Customer Service Director leads the day-to-day customer service function supporting business customers, sales, manufacturing, distribution, logistics, and supply chain operations.This role over... Show more

Director of Customer Service

North American RescueGreer, South Carolina, United States, 29650
Full-time
Quick Apply

The Director of Customer Solutions is responsible for all aspects of the Customer Solutions team, including fostering team development and growth, recruiting and training new hires, and ensuring sp... Show more

 • Promoted

Customer Service Director

Binny's Beverage DepotChicago, IL
Full-time

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.They are... Show more

Director, Customer Service

New York Racing AssociationQueens Village, NY, United States
$126,000.00 yearly
Full-time

Employee Status: Regular Full Time.Work From Home Option: Hybrid - 2 Days/Week (40% Remote).The Director, Customer Service is responsible to direct and oversee the daily operations in NYRA's and NY... Show more

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Director, Customer Service

Director, Customer Service

Consolidated MetcoVancouver, WA, United States
18 days ago
Job type
  • Full-time
Job description

Director Of Customer Service

ConMet is seeking an experienced, customer-focused Director of Customer Service to lead our customer service and warranty organizations. This strategic leadership role is responsible for improving customer experience, managing warranty and customer facing service administration, resolving escalated issues, and driving cross-functional improvements across quality, operations, engineering, supply chain, sales, and finance. The ideal candidate brings strong leadership experience in a manufacturing, automotive, commercial vehicle, or industrial environment, along with expertise in warranty programs, customer service management & systems, root-cause analysis, and continuous improvement with a focus on customer experience.

What You'll Do

  • Lead, coach, and develop customer service and warranty teams.
  • Understand existing systems and organizations and develop improvements to systems, processes and organizational resources to optimize our customer experience.
  • Oversee and implement improved service standards, KPIs, escalation processes, and operating rhythms that deliver consistent customer experience.
  • Oversee the end-to-end warranty claim process, including investigation, approval or denial, payment, reporting, and closure.
  • Partner with Quality, Engineering, Manufacturing, Supply Chain, Sales, and Suppliers to resolve customer concerns and implement corrective actions.
  • Analyze customer service and warranty data to identify trends, recurring issues, cost drivers, and improvement opportunities.
  • Serve as a senior escalation point for significant customer concerns, service failures, and warranty disputes.
  • Develop reporting and dashboards for customer satisfaction, claim turnaround time, backlog, repeat issues, claim rates, and warranty costs.
  • Support product launches, process changes, and strategic initiatives by ensuring customer service and warranty readiness.
  • Oversight will be at various locations and will require travel as appropriate.

What You'll Bring

  • Bachelor's degree in Business, Operations, Engineering, or a related field, or equivalent experience.
  • 8+ years of experience in customer service, warranty administration, quality, operations, or a related field.
  • 5+ years of leadership experience managing teams and cross-functional initiatives.
  • Strong knowledge of warranty processes, customer service systems, customer escalation management, root-cause analysis, and corrective action.
  • Experience in manufacturing, automotive, commercial vehicle, or industrial operations.
  • Strong communication, analytical, relationship-building, and problem-solving skills.

This is an onsite (not hybrid or remote) office job based at ConMet's corporate headquarters in Vancouver, Washington. Non-local candidates must be open to relocation (relocation assistance available). Note: Employer will not sponsor visas for position. Applicants must be currently authorized to work in the US on a full-time basis.