Customer service Jobs in Fresno, CA

We are a growing organization with operations in Fresno. We have a need for a Customer Service Representative to join our department with strong customer service skills in a high volume call environment. This Jobot Consulting Job is hosted by: Sunshine Pennington Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume. Salary: $23 - $25 per hour A bit about us: We are a growing organization with operations in Fresno. We have a need for a Customer Service Representative to join our department with strong customer service skills in a high-volume call environment. The selected candidate will be organized, detail-oriented, and comfortable working in multiple systems while managing several tasks. Why join us? Reports to the Customer Service Manager Will be working on a team with 4 other Customer Service Representatives Primary focus is customer support, order entry, and case management Full benefits offered Stock options Paid vacation Job Details Job Details: Our company is seeking an experienced Consulting Customer Service Representative to join our team. This role is responsible for providing exceptional customer service, processing high volume orders, and managing customer accounts. The successful candidate will be a key point of contact for our customers and will handle incoming calls and emails, troubleshoot issues, and support customer needs in a timely and professional manner. This position requires the ability to multitask, shift priorities, and handle constant interruptions, while maintaining a positive attitude and a solid work ethic. Responsibilities: Handle incoming customer calls and emails, providing exceptional customer service at all times. Process high volume order entries, including verbal, emailed, and EDI purchase orders. Verify and update customer shipping and account information. Provide product support and assist customers with discrepancies. Use multiple systems including MS Office, JD Edwards, Salesforce, and ERP. Adhere to company policies and procedures, ensuring clear and accurate documentation. Perform data entry tasks with a high level of accuracy. Maintain organization and time management skills in a fast-paced environment with shifting priorities and constant interruptions. Utilize problem-solving skills for troubleshooting and conflict resolution. Upsell and cross-sell products to customers, demonstrating a strong knowledge of our product range. Exhibit excellent telephone etiquette and listening skills. Work effectively as part of a team, demonstrating a positive attitude and solid work ethic. Qualifications: 3+ years of experience in customer service, preferably in a consulting role. Proven experience with high volume order entry and processing. Proficiency in using multiple systems such as MS Office, JD Edwards, Salesforce, and ERP. Excellent problem-solving skills with the ability to resolve conflicts effectively. Strong product knowledge and ability to upsell and cross-sell. Exceptional organization and time management skills with the ability to handle shifting priorities and constant interruptions. Excellent telephone etiquette and listening skills. Proven ability to work effectively as part of a team. Solid work ethic and punctuality. Ability to handle tasks in a timely and accurate manner. Adherence to company policies and procedures. Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. 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