Customer service Jobs in Fresno ca

We are seeking a friendly and efficient Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing prompt and accurate information and support to ensure an exceptional customer experience. You’ll handle inquiries, resolve issues, and address complaints across various communication channels, including phone, email, and chat. The ideal candidate is a strong communicator, problem-solver, and dedicated to fostering customer loyalty.

Key Responsibilities :

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively or escalate to the appropriate department as needed.
• Maintain and update customer records in our database.
• Communicate feedback and recurring issues to management for continuous improvement.
• Follow up on customer interactions to ensure satisfaction and promote long-term loyalty.

Requirements :

Benefits :