Customer service Jobs in Frisco, TX

CWR-Specialist, Sales Support

JOB DESCRIPTION

As the Assistant, Sales, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver to customers.

Pay / Compensation : $20.00 / hour

Location : Plano, TX

Schedule : Monday-Friday 8am-5pm ONSITE

Opportunity : Contract, 4+ months

RESPONSIBILITIES

Support Sales with managing the branch's key accounts

Enter loads and confirm notes about the status of shipments

Schedule pickup and delivery appointments with warehouses and customers

Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments

Handle any issues that arise on shipments and share information and updates with the customer

Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete

Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group

Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting

Monitor report cards QUALIFICATIONS

Excellent verbal and written communication skills

Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment

The ability to work in a fast-paced environment

It'd be great if you also have :

1 year of sales or customer service experience

1 year of related experience and / or training, and a general understanding of the transportation industry

Solid attention to detail and follow-up skills with experience identifying and resolving problems

JN003