Remote Customer service Jobs in Honolulu, HI

Job Description

Insight Global is hiring for Outbound / Inbound Customer Service Representatives that sit in Hawaii to join one of our large healthcare call center teams. This will be calling insurance plan members to assist and / or schedule the Annual Wellness Visit, assist with finding new Primary Care Providers and may help members connect with member services for any benefit questions or concerns. Agents need to be able to demonstrate excellent verbal communication and presentation skills with or without a script in a professional, personable, empathetic and friendly way. They must have strong listening skills and have the ability to adapt and respond to any communication from members. This is a full time, 40 hour / week opportunity and attendance / hours will be tracked based on actual calling time.

The representative will enter the answers into the automated system online. This information will be transferred automatically to the end client where the database is held. There will be a virtual, paid training session for every person before they begin on the phones. During the training, they will be provided with a script to learn and practice with their instructor. They will also be walked through how to navigate the online portal in the training. Once the resources are approved to begin on their own, their calls will be tracked for length and volume every day. The lowest expectation would be around 70-90 calls per day. The managers are looking for people with a strong, pleasant and happy phone presence. Individuals need to have their own computer or laptop with a Windows 10 or 11 based system NO Macbook or Chromebook.

The Hours are Monday-Friday between 8 : 00AM - 5 : 30PM

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

Must live in Hawaii

5+ years of Customer Service Experience, both inbound & outbound

Good communication and professionalism

Can work 40 hours weekly

Windows 10 or 11 based system - NO MacBook or Chromebook

Must have a WIRED internet connection that belong to them / their household. Cannot be public access

Must have USB headset

Internet Speed Test; Download Speed 25-50Mbps & Upload Speed 15-20Mbps

8GB RAM or Higher

Preferred to have two screens Healthcare Insurance Call Center experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].