Customer service Jobs in Oxnard, CA

## Job Description

• Customer Service Lead
• Department :
• Operations - Customer Service
• Position Type :
• Full-time
• FLSA STATUS :
• Non-Exempt
• Reports To :
• Customer Service Supervisor
• Location :
• Camarillo, CA
• Hours : 7am to 3 : 30pm
• Hybrid Schedule :
• 2 days onsite 3 days remote
• Hourly range
• : $24.50 - $26.00
• About Primal Kitchen
• Mark Sisson started Primal Kitchen with a simple mission : to change the way the world eats. Our life and our overall wellness are defined by the thousands of choices we make for ourselves and for our families every day, and choosing real food and investing in your health can lead to a more empowered you. Primal Kitchen condiments and sauces are made with high-quality ingredients that make mealtime easy and delicious, so you can get the most out of life.
• Customer Service Lead at a Glance
• The Customer Service Lead manages customer service activities by directing and overseeing team members and developing programs and procedures to enhance productivity and performance. The Customer Service Lead works with Innovation and Quality to maintain, update, and track product information. The Customer Service Lead will assist the Customer Service Manager with the following responsibilities but not limited to, team and department management, projects, responsibilities, and weekly tasks.
• Essential Functions & Responsibilities :
• Oversee the day-to-day activities of our Customer Service Team.
• Assist Customer Service Supervisor with performance reviews.
• Responsible for training new hires.
• Ability to perform all of the Customer Service Representative responsibilities and duties. + Monitors the Customer Service teams weekly tasks and responsibilities checklists. + Oversees / Assigns Basecamp requests to the Customer Service team. + Works with the Marketing team to test and troubleshoot errors for all new website promotions. + Communicates inventory updates received from the Operations Department.
• Responsible for performance management to ensure each Customer Service Representative understands their job's duties and policies, provides training feedback, and assists in developing training materials and procedures.
• Create and develop new SOPs while assisting the Customer Service team to maintain current SOPs and processes for the department.
• Works with Quality and Sales teams to keep all product FAQs and information updated in the product spec sheets.
• Communicates all new product information or changes, ie. reformulations, labels to the Customer Service team.
• Manages subscription reports and scheduling of delayed orders
• Able to troubleshoot and navigate multiple platforms, systems, and programs when issues arise.
• Resolve high level customer complaints
• Assist supervisor with higher-level projects.
• Qualifications :
• Two-year college degree or 2 years of experience in a position within a related field
• 2 years minimum experience in leading a small team of 3-5.
• Excellent verbal, written, and presentation skills.
• Excellent planning, organizing, and project management skills.
• 1-2 years experience using an ERP systemSAP preferred.
• Intermediate experience using Microsoft365 and Google G-Suite required, Shopify, Recharge, Basecamp and Shipstation.
• Ability to facilitate new policies and goals to enhance the Customer Service department.
• Ability to interact effectively at all levels and cross-departmentally.
• Preferred Skills :
• Motivated self-starter, quick learner
• Ability to multitask, error-free, in a fast-paced environment
• Attention to detail
• Ability to work cross departmentally
• Strong written and verbal communication skills
• Excellent customer service skills with the ability to use judgment and tact with customers
• Positive problem-solving attitude
• Good organizational and time management skills
• Benefits :
• Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your familys needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
• Wellbeing :
• We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.Youll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example :
• Physical - Medical, Prescription Drug, Dental, Vision, Screenings / Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Recognition, Training
• Emotional Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial 401k, Life, Accidental Death & Dismemberment, Disability
• Location(s)
• Oxnard - Primal Kitchen
• Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact
• NAZTAOps@kraftheinz.com
• INCLUSION MATTERS TO US
• Everyone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives.
• Doesnt matter who you are, where youre from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry.Were committed to :
• Hiring and growing talent from diverse backgrounds and perspectives.
• Growing our Business Resource Groups vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities.
• Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. Were on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. Were proud of where weve been and even more thrilled about where were headed as we nourish the world and lead the future of food.
• WHY US
• We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands.Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures as we work together to lead the future of food. Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and were growing something great here at Kraft Heinz.

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