Customer service Jobs in Rochester, NY

Job Description

Job Description

We are offering an exciting opportunity in the customer service sector, based in East Rochester, New York. As a Customer Service Representative, you will be an essential part of our team, handling customer inquiries, processing orders, and providing support.

Responsibilities :

• Efficiently and accurately process customer orders received via telephone, email, or fax
• Handle customer inquiries, providing timely and effective solutions
• Maintain up-to-date customer records, ensuring accuracy at all times
• Generate customer quotes and manage existing ones
• Liaise with vendors regarding pricing and order statuses
• Troubleshoot any issues that arise, providing swift resolution
• Regularly update order statuses to keep all relevant parties informed
• Utilize office equipment such as scanners, printers, copiers, and fax machines for various tasks
• Apply a comprehensive understanding of company policies, procedures, and pricing to serve customer needs effectively
• Maintain a thorough understanding of both vendor and customer contracts.
• Proficiency in Billing, with a solid understanding of billing procedures and practices.
• Experience in Data Entry, with the ability to accurately and efficiently input data.
• Demonstrated skill in Microsoft Excel, including creating spreadsheets, using formulas, and data analysis.
• Ability to handle High-Volume Data Entry, maintaining accuracy and speed.
• Strong Customer Service skills, with a focus on providing excellent service and resolving customer issues.
• Experience in preparing and providing Customer Quotes, ensuring accuracy and timeliness.