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Part-time Customer service Jobs in Stockton, CA
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Customer service • stockton ca
- Promoted
Customer Service Crewmember - PT
Avelo Airlines, Inc.CA, United StatesCustomer Service Representative
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STRAUCH & COMPANYCA, United StatesCustomer Service Crewmember - PT
Avelo Airlines, Inc.CA, United StatesJob Type
Part-time
Description
On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind : "To inspire travel" and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!
The Customer Service Crewmember will provide excellent customer service and a simple, seamless experience that our customers appreciate. Assist customers with check-in and boarding of their flight with caring, friendliness, and transparency in a safe environment.
Responsibilities :
- Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards and computer systems.
- Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance.
- Handles denied boarding and re-accommodation of customers.
- Communicates to customers regarding flight status and updates.
- Maintains error-free accuracy of data entry in company DCS system
- Achieves zero customer satisfaction complaints
- Contributes to station on-time performance.
- Attends and participates in safety briefings and meetings.
- Maintains knowledge of federal and company requirements and provide customer education to ensure compliance.
- Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures.
- Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed.
- Display a welcoming personality and accessibility to greet and assist all customers in a prompt, friendly, and courteous manner.
- Maintain a positive attitude while communicating in a clear and polite tone when responding to questions from Customers and / or Crewmembers.
Requirements
X-Factors :
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.)
Avelo is an Equal Opportunity Employer.
Salary Description
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