Customer service Jobs in Tempe, AZ

ABOUT THIS POSITION

The Aviation Department manages and operates the Phoenix Airport System which consists of Phoenix Sky Harbor International Airport, Deer Valley Airport, and Goodyear Airport. The Phoenix Sky Harbor International Airport has consistently been ranked as one of the top ten busiest airports in the nation. Serving more than 125,000 passengers daily, with over 1,200 flights per day, the airport has a total economic impact of more than $44 billion per year.

The Aviation Public Safety and Security Division is seeking a Public Safety Special Projects Administrator to provide strategic direction and oversight for the Department's Airport Security Badging and Airport Security Regulatory Compliance programs. This position is responsible for leading and managing the Airport's Security Badging Office and Security Regulatory Compliance teams. This role is also responsible for ensuring compliance with Federal, State and Local regulations and industry best practices. This role will collaborate with external agencies including the Federal Aviation Administration and Transportation Security Administration, among others.

The Public Safety Special Projects Administrator will :

• Lead the Airport Security Badging and Airport Security Regulatory Compliance programs.
• Ensure compliance with Federal regulations and industry best practices.
• Work collaboratively to build relationships across the Airport community.
• Act as a liaison with all internal and external airport stakeholders.
• Directly supervise the Airport Security Badging Office Manager (Aviation Supervisor III), the Airport Security Regulatory Compliance Manager (Aviation Supervisor III), one Administrative Assistant I, and one Administrative Aide.
• Provide management and support for the Airport Security Compliance Supervisor (Aviation Supervisor II) who is responsible for preparing and monitoring airport security programs, policies, and training.
• Provide management and support for the Airport Security Supervisor II - Adjudications, Airport Security Supervisor II - Badging, and the Airport Security Badging Office team including two Aviation Security Supervisor I's, 12 Airport Access Agents and contracted support staff.
• Manage the Airport's Contract Security contracts and ensure their compliance with all regulations and City requirements. Currently there is one vacancy in the Public Safety and Security Division of the Aviation Department.

IDEAL CANDIDATE

Federal, state, and local security regulations.

SALARY

Pay and Hiring Range : $102,544.00 - $133,307.20 annually .

Pay Range Explanation :

BENEFITS

A comprehensive Middle Manager benefits package is offered which includes :

For more details, visit : Middle Manager Benefits .

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus :

RECRUITMENT DATES

Recruitment closes April 1, 2025. All materials must be received by 11 : 59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

REFERENCE

Special Projects Administrator, JC : 08610, ID# 57305, 3 / 19 / 2025, USM, GO, Benefits : 009

Building the Phoenix of tomorrow.

DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.