Customer service manager Jobs in Cambridge, MA

Who is Blank Label?

Blank Label is an upstart men's clothing retailer with stores in Boston, Chicago, D.C., Atlanta, Denver and online. Through our own custom clothing line, our mission is to help men feel comfortable and confident in the clothes they wear. The company's vision is to build a long-standing national clothing brand.

The Role

Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client-facing work as well as overseeing part-time customer service representatives and operations representatives. The Customer Service Manager will report directly to the company President.

Culture :

Blank Label looks for high aptitude and motivation over experience, and someone who is excited by the prospect of getting into a growing company, especially one that values professional development. We value individuals who seek and thrive on challenges rather than run away from them.

Candidates must have :

• Customer focused mindset - you have a deep desire to do whatever it takes to solve issues and delight customers
• Strong problem solving skills and you are resourceful and will know our product so well that you really understand what the customer needs
• Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools

Opportunity :

This role is best suited for individuals looking to get in on the ground-floor of a growing company, in a role that requires learning and understanding of all aspects of the business.

To Apply