In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experi...Show moreLast updated: 30+ days ago
Promoted
Customer Service Manager FT
Michaels Stores, Inc.Raleigh, NC, US
Full-time +1
Store - RAL-BRIER CREEK PKWY, NC.Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain st...Show moreLast updated: 30+ days ago
Promoted
Customer Service
Dairy QueenCary, NC, US
Full-time
Triangle Dairy Queen is calling all Blizzard Wizards, Smile Makers and Grilling Extraordinaires! Join our DQ Crew! We're looking for outstanding professionals willing to excel in a fast-paced envir...Show moreLast updated: 30+ days ago
Promoted
Customer Service Representative
WalmartMorrisville, NC, United States
Full-time
Job Title : Customer Service Representative (Walmart) • •.As a Customer Service Representative at Walmart, you will play a vital role in ensuring exceptional customer experiences within our retail env...Show moreLast updated: 30+ days ago
Promoted
Global Customer Service Manager
Accentuate StaffingMorrisville, NC, US
Full-time
Accentuate Staffing is seeking a Global Customer Service Manager for an exciting opportunity with one of our clients in Morrisville, NC.
The Customer Service Manager oversees customer service operat...Show moreLast updated: 5 days ago
Full Time Assistant Customer Service Manager
Harris Teeter, LLCApex, NC, United States
Full-time
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office.
Is responsible for assisting the Department Manager with the ove...Show moreLast updated: 5 days ago
Full Time Assistant Customer Service Manager
Harris Teeter Supermarkets, Inc.Apex, NC, United States
Full-time
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office.
Is responsible for assisting the Department Manager with the ove...Show moreLast updated: 5 days ago
Promoted
Customer Service - Self Storage Manager
Public StorageRaleigh, NC, US
Full-time
Total Rewards package available to our team : .Flexible and Full-Time Schedules.Employees become eligible for Full-time.Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex sp...Show moreLast updated: 30+ days ago
Global Customer Service Manager
Accentuate StaffingMorrisville, NC, US
Full-time
Lead and supervise the customer service team of 4 employees, providing guidance and support.Train, mentor, and develop customer service representatives.
Motivate and inspire the team to achieve high...Show moreLast updated: 26 days ago
Promoted
Customer Service Manager
Nixon Power ServicesRaleigh, NC, US
Full-time
With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko generators.We operate in an environment where flexibility and a willingness to take on new respons...Show moreLast updated: 30+ days ago
Promoted
Customer Service Manager - Billing and Rebate
BelcanCary, NC, US
Permanent
Job Title : Customer Service Manager - Billing and Rebate.Pay Rate : $100 - 135K / salary DoE.Manage order entry, validation, tracking, and system accuracy in D365.
Ensure correct application of pricing...Show moreLast updated: 24 days ago
Customer Service Specialist
CornerStone StaffingCary, NC
Full-time
Are you ready to support patients battling rare diseases and cancer just by picking up the phone? Join one of the nation s leading specialty pharmacies in Cary, NC, where your voice makes a differe...Show moreLast updated: 14 days ago
Promoted
Customer Service Manager
HCLTechCary, NC, US
Permanent
The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.
Conduct Service Management Reviews : ...Show moreLast updated: 5 days ago
Promoted
Customer Service Representative / Project Manager
AlphaGraphics - US698Garner, NC, US
Full-time
Customer Service & Project Manager : .AlphaGraphics of Downtown Raleigh is not only the oldest commercial printing company in North Carolina but also a future-focused marketing solutions provider...Show moreLast updated: 30+ days ago
Promoted
Full Time Assistant Customer Service Manager
Harris TeeterApex, NC, US
Full-time
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office.
Is responsible for assisting the Department Manager with the ove...Show moreLast updated: 4 days ago
Promoted
New!
FT Manager Customer Service (H)
Food LionGarner, NC, US
Full-time
Support the management and duties of store operations to meet financial and sales goals.Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.Maintain...Show moreLast updated: 15 hours ago
Promoted
Customer Service Manager
Omada SearchCary, NC, United States
Full-time
Customer Service Manager – Functional Support, North America.We’re seeking a skilled and strategic Customer Service Manager to lead and refine system-integrated support services that drive the Orde...Show moreLast updated: 11 days ago
Promoted
Customer Service Manager
Popeyes RaleighRaleigh, NC, US
Full-time +1
We’re looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests.
Must be passionate about providing g...Show moreLast updated: 30+ days ago
Promoted
Customer Service Manager
Popeyes GarnerRaleigh, NC, US
Full-time +1
We’re looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests.
Must be passionate about providing g...Show moreLast updated: 30+ days ago
Customer Service Associate
Marshall Retail GroupMorrisville, NC, United States
Full-time
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment! The Customer Service Associate provides ...Show moreLast updated: 19 days ago
We are seeking a Customer Service Manager to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, ambitious, problem solver, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls, emails, and texts
Monitor Social Media Accounts
Identify the reason for the customers call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Prioritize calls according to the level of urgency
Transmit information to the appropriate person or department
Direct response units to appropriate location
Monitor status of the response team
Qualifications
College Degree
Previous experience as a Customer Service Representative or in a similar role is preferred
Computer savvy and familiar with customer management software
Excellent verbal and written communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to multitask and prioritize projects
Problem solver
Excellent typing and data entry skills
Ability to work in our office M-F 8am-5pm (this is not a remote position)