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Customer service manager Jobs in Charlotte, NC

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Customer service manager • charlotte nc

Last updated: 2 days ago
  • Promoted
Customer Service Manager

Customer Service Manager

Nixon Power ServicesCharlotte, NC, US
Full-time
With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko generators.We operate in an environment where flexibility and a willingness to take on new respons...Show moreLast updated: 30+ days ago
RETAIL CUSTOMER SERVICE MANAGER

RETAIL CUSTOMER SERVICE MANAGER

Michaels Stores, Inc.Charlotte, NC, United States
Full-time +1
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...Show moreLast updated: 2 days ago
Manager, Claims Customer Service

Manager, Claims Customer Service

Genworth FinancialNorth Carolina
Remote
Full-time
At Genworth, we empower families to navigate the aging journey with confidence.We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet fam...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Associate

Customer Service Associate

Roses Discount StoresCharlotte, NC, US
Full-time +1
As a Roses / Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Associate

Customer Service Associate

American Signature FurnitureCharlotte, NC, United States
Full-time
Every day, our customers embark upon their personal style journey-an adventure.To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience.The Cu...Show moreLast updated: 2 days ago
  • Promoted
Customer Service Specialist

Customer Service Specialist

Fairway GreenCharlotte, NC, United States
Full-time
Serving as the first point of contact for customers, providing outstanding support and ensuring a positive experience.High school diploma or equivalent. Experience in a call center or customer-facin...Show moreLast updated: 2 days ago
Field Service Manager Mobility Customer Service

Field Service Manager Mobility Customer Service

Siemens Mobility, IncCharlotte, Carolina del Norte, Estados Unidos de América
Permanent
For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all : run.Wi...Show moreLast updated: 30+ days ago
Customer Service Manager

Customer Service Manager

VirtualVocationsCharlotte, North Carolina, United States
Full-time
A company is looking for a Manager of PantherExpress Customer Service and Financial Record Services.Key Responsibilities Oversee customer service operations and manage financial records and budge...Show moreLast updated: 4 days ago
FIELD SERVICE MANAGER MOBILITY CUSTOMER SERVICE

FIELD SERVICE MANAGER MOBILITY CUSTOMER SERVICE

SiemensCharlotte, NC, United States
Full-time
Pioneering in America, from the first mile to the last.For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United ...Show moreLast updated: 2 days ago
  • Promoted
CUSTOMER SERVICE MANAGER - CHARLOTTE, NC

CUSTOMER SERVICE MANAGER - CHARLOTTE, NC

CanteenCharlotte, NC, US
Full-time
We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteens solutions include markets, office cof...Show moreLast updated: 10 days ago
Customer Service Manager

Customer Service Manager

Century CommunitiesCharlotte, North Carolina
Full-time
Team members enjoy an excellent benefits package that includes medical, dental, vision, 401(k) with employer match, paid time off, and sick leave, plus home and mortgage discounts.We also offer com...Show moreLast updated: 30+ days ago
  • Promoted
FT Assistant Manager Customer Service

FT Assistant Manager Customer Service

Food LionCharlotte, NC, US
Full-time
At Food Lion, Associates are the most important assets to our organization.We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall suc...Show moreLast updated: 30+ days ago
  • Promoted
CUSTOMER SERVICE MANAGER - CHARLOTTE, NC

CUSTOMER SERVICE MANAGER - CHARLOTTE, NC

Compass GroupCharlotte, NC, US
Full-time
We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office co...Show moreLast updated: 6 days ago
Customer Service Associate

Customer Service Associate

American Signature, Inc.Charlotte, NC, United States
Full-time
Every day, our customers embark upon their personal style journey-an adventure.To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience.The Cu...Show moreLast updated: 8 days ago
Assistant Customer Service Manager

Assistant Customer Service Manager

Harris Teeter, LLCCharlotte, NC, United States
Full-time
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ove...Show moreLast updated: 8 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Tarheel Linen Service, Inc.Charlotte, NC, US
Full-time
Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Lo...Show moreLast updated: 12 days ago
CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Circle K Stores, Inc.Matthews, NC, United States
Full-time +1
Store 2705113 : 3424 Matthews Mint Hill Rd, Matthews, North Carolina 28105.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to...Show moreLast updated: 2 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Michaels StoresCharlotte, NC, United States
Full-time +1
Store - Charlotte - University, NC.Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain ...Show moreLast updated: 2 days ago
ASSISTANT CUSTOMER SERVICE MANAGER

ASSISTANT CUSTOMER SERVICE MANAGER

Harris TeeterCharlotte, NC, United States
Full-time
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ove...Show moreLast updated: 2 days ago
Assistant Customer Service Manager

Assistant Customer Service Manager

Harris Teeter Supermarkets, Inc.Charlotte, NC, United States
Full-time
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ove...Show moreLast updated: 8 days ago
People also ask
Customer Service Manager

Customer Service Manager

Nixon Power ServicesCharlotte, NC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.

We are currently looking for a highly motivated individual to join the team as a Customer Service Manager in our Charlotte or Raleigh, NC location. We are looking for a self-driven, results-oriented leader with a positive outlook and a clear focus on high quality customer service. The ideal candidate will be able to lead, motivate, and influence a team of Coordinators as well as work with cross functional leaders to grow our business profitability.

What you’ll be doing :

  • Lead a team of Service Coordinators, collaborating cross-functionally with stakeholders and other teams within the company.
  • Increase efficiency of Preventative Maintenance schedules by analyzing geography, multi-work order trips, priority, Technician skills, equipment and parts requirements and other resources.
  • Open, issue, track, and close service work orders.
  • Conduct warranty actions and filings to internal Warranty Administrator.
  • Interact with customers to schedule service calls and maintain service job quotes.
  • Schedule, dispatch, and track status of Technicians.
  • Collect, review, and process Technician generated documentation including Field Service Reports, Technician time, expenses, parts requests, and Requests for Quotes.
  • Collaborate with internal departments to support Technicians and their needs to complete service orders.
  • Other duties as assigned.

What we’re looking for :

  • Minimum 3-5 years of experience in customer facing positions
  • Proficient in Microsoft Office Suite of programs.
  • Strong communication skills both written and verbal.
  • Exceptional customer service skills.
  • Strong organizational skills.
  • Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.