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Customer service manager Jobs in Denver, CO

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Customer service manager • denver co

Last updated: 2 days ago

Customer Service Manager

PromoPlacementCity of Commerce, CA, United States
Full-time

Job Title: Customer Service Manager.Director of Operations / VP of Sales.We are a wholesale apparel company committed to delivering high-quality products and exceptional service to our retail partn... Show more

Customer Service Manager - Aerospace

Eaton PlcAurora, CO, United States
$112,000.00 yearly
Permanent

Customer Service Manager - Aerospace.Eaton's IS AER ITD Aerospace division is currently seeking a Customer Service Manager - Aerospace.The expected annual salary range for this role is $112,000 - $... Show more

Customer Service Representative

PSA SecurityWestminster, CO, US
$21.00–$24.00 hourly
Full-time
Quick Apply

At PSA Security, culture isn’t just a buzzword, it’s who we are.We’re a close-knit team who live out our core values of passion, integrity, boldness, and service every day.You&#82... Show more

Customer Service Representative

City BarkDenver, CO, US
Full-time

Customer Service Representative.Love people and pets? Join our team and be the welcoming face of our luxury pet resort.Full-Time Customer Service Representative.Pet Host) to create exceptional expe... Show more

Customer Service Manager

Integrated Power ServicesDenver, CO, US
$90,000.00 yearly
Full-time

Key Responsibilities and Expectations: .Integrated Power Service (IPS) is looking for a talented Customer Service Manager to join our Team at the Denver Kingston Street Facility.The Customer Servic... Show more

Customer Service

CubeSmart Self StorageAurora, CO, United States
$18.45 hourly
Full-time

At CubeSmart, our culture makes the difference.When we say it's what's inside that counts, we are saying "you count".In your role at CubeSmart Self Storage, you will be required to manage and maint... Show more

Customer Service Representative

Lynden DoorAurora, CO, United States
$24.00 hourly
Full-time

Customer Service Representative.The building materials industry is a trade that offers long-term stability and career growth opportunities.Alliance Door Products is a community of caring and motiva... Show more

Customer Service Representative

Glassfab Tempering Services, Inc.Aurora, CO, US
Full-time

Overview: Glassfab Tempering Services - Aurora, Colorado, is a supplier of high-quality glass and hardware products offering exceptional, genuine customer service.Glassfab delivers crafted archite... Show more

Customer Service Representative

Savard GroupLakewood, CO, US
Full-time
Quick Apply

Customer Service Representative $880+ WEEKLY.Join SAVARD Personnel Group - where your skills are valued!.Provide outstanding customer service to customers and clients.Schedule and coordinate servic... Show more

Manager, Customer Service (APA)

Modern AviationEnglewood, CO, United States
$70,000.00 yearly
Full-time

Manager, Customer Service (APA).Salary Position Type Full Time.The Customer Service Manager is responsible for the day-to-day leadership, safety, service quality, and operational effectiveness of t... Show more

Customer Service Advisor

Precision Tune Auto Care - Buckley SFB 045 - 01Aurora, CO, US
Full-time

Join the Precision Tune Auto Care Team!.Celebrating 50 years as a trusted leader in automotive service and a Franchise 500 top-rated brand.At Precision Tune Auto Care, you’ll be part of a team comm... Show more

Customer Service Rep

Sanders & Johnson, Inc.Littleton, CO, USA
$23.00 hourly
Full-time
Quick Apply

Are you someone who thrives on connecting with people, loves solving problems, and is ready to take on a role where every day is an opportunity to make a difference? If so, join.Company-sponsored r... Show more

Customer Service Representative

Planet Fitness - PF Baseline FitnessDenver, CO, US
$19.30 hourly
Full-time +1

Job Title:         Customer Service Representative.Reports to:       Club Manager.Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt.Responsible for new member sales and creating a... Show more

Customer Service

Spec CorpCommerce City, CO, US
Full-time

SPEC Building Materials Corporation is recognized as one of the nation’s leading wholesale distributors of the highest-quality building materials, equipment, and products for commercial and r... Show more

Customer Service - Self Storage Manager

Public StorageArvada, Colorado, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

System Customer Service Manager

Frontier Group HoldingsDenver, CO, United States
Full-time

System Customer Service Manager.Housed in the System Operations Control Center and as required by the DOT's Enhanced Passenger Protection Act, the System Customer Service Manager (SCSM) is responsi... Show more

Manager, Sales and Customer Service

Macy'sDenver, CO, United States
Full-time

Manager, Sales & Customer Service.Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspirin... Show more

Manager International Distribution & Customer Service

Zimmer Biomet HoldingsEnglewood, CO, United States
$90,000.00 yearly
Full-time

Manager, International Distribution & Customer Service.At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward.As a global medical technology leader for... Show more

Customer Service Representative

Circle KAurora, Colorado, United States of America
Part-time

Store 2741716: 1110 S Buckley Rd, Aurora, Colorado 80017.Evenings (Weekdays + Weekend Availability Required).Customer Service Representative.We want you to join our team as a Customer Service Repre... Show more

Customer Service Coordinator

Elite StaffingDenver, Colorado, United States
Full-time
Quick Apply

Greets customers, directs customers and other traffic, and answers questions accurately.Ensures that incoming garbage loads are safe and do not contain any inappropriate material.Ensures that custo... Show more

People also ask
Customer Service Manager

Customer Service Manager

PromoPlacementCity of Commerce, CA, United States
30+ days ago
Job type
  • Full-time
Job description
Job Title: Customer Service Manager
Department: Customer Experience
Reports To: Director of Operations / VP of Sales
Company Overview
We are a wholesale apparel company committed to delivering high-quality products and exceptional service to our retail partners. Our team values efficiency, accountability, and continuous improvement in every aspect of our operations. Position Summary
The Customer Service Manager will lead and oversee the daily operations of the customer service department, ensuring best-in-class support for our wholesale clients. This role is responsible for managing the customer service team, optimizing ticketing systems, improving internal processes, and enhancing the overall customer experience. The ideal candidate has strong leadership skills, hands-on experience with customer service platforms, and a proven track record in process improvement within a wholesale or apparel environment. Key Responsibilities
Team Leadership & Management
  • Lead, mentor, and develop a team of customer service representatives.
  • Establish performance metrics, KPIs, and service standards.
  • Conduct regular coaching sessions, performance reviews, and training initiatives.
  • Foster a culture of accountability, collaboration, and continuous improvement.
Customer Experience Oversight
  • Ensure timely and accurate resolution of customer inquiries, order issues, returns, and claims.
  • Serve as an escalation point for complex customer concerns.
  • Maintain strong relationships with wholesale accounts and key partners.
  • Monitor service levels to meet or exceed response time and satisfaction goals.
Ticketing System Management
  • Manage and optimize the company’s customer service ticketing system (e.g., Zendesk, Freshdesk, Gorgias, Salesforce Service Cloud, etc.).
  • Analyze ticket trends to identify recurring issues and implement solutions.
  • Create workflows, automation rules, and reporting dashboards to improve efficiency.
  • Ensure proper documentation and knowledge base maintenance.
Process Improvement & Operational Excellence
  • Identify gaps and inefficiencies in customer service workflows.
  • Develop and implement scalable processes to support company growth.
  • Collaborate with sales, warehouse, production, and accounting teams to streamline order flow and communication.
  • Utilize data and reporting to drive continuous improvement initiatives.
  • Lead cross-functional projects focused on operational efficiency.
Reporting & Analytics
  • Track and report on KPIs including response time, resolution time, customer satisfaction, and order accuracy.
  • Provide insights and recommendations to leadership based on service data.
  • Forecast staffing needs based on seasonal demand and business growth.
Qualifications
  • 5+ years of customer service experience, preferably in wholesale apparel or related industry.
  • 2+ years of leadership or management experience.
  • Hands-on experience with ticketing systems and CRM platforms.
  • Demonstrated success in process improvement and workflow optimization.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office and reporting tools.
Preferred Qualifications
  • Experience in wholesale, fashion, or apparel distribution.
  • Familiarity with ERP systems and order management platforms.
Core Competencies
  • Leadership & Team Development
  • Customer-Centric Mindset
  • Operational Efficiency
  • Data-Driven Decision Making
  • Cross-Functional Collaboration
What We Offer
  • Competitive salary and performance-based incentives
  • Health, dental, and vision benefits
  • Paid time off and holidays
  • Growth opportunities within a dynamic organization