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Customer service manager Jobs in Downey, CA

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Customer service manager • downey ca

Last updated: 3 days ago

Customer Service

KFCLakewood, CA, US
Full-time

The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and... Show more

Customer Service Representative

Norman International Inc.La Palma, California, United States
$22.50 hourly
Full-time

With more than 50 years of unwavering passion for quality, Norman International Inc.Our long-standing commitment to quality and craftsmanship have made us the number one choice for homeowners who d... Show more

Customer Service/Sales

Home Depot (Retail)La Mirada, CA, United States
$20.00 hourly
Full-time

Customer Service/Sales | Home Depot.Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance... Show more

Customer Service Representative

Kinetic Personnel Group, Inc.Cerritos, CA, US
$18.00 hourly
Full-time
Quick Apply

A well-established distributor in the office technology industry is seeking a.Customer Service Representative.This role is ideal for someone who is customer-focused, organized, and looking to build... Show more

Customer Service (Remote)

Path ArcDowney, CA, US
Remote
Full-time
Quick Apply

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly sol... Show more

Remote Customer Service Sales

HMG CareersSanta Fe Springs, California
$69,000.00 yearly
Remote
Full-time
Quick Apply

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Show more

Customer Service Associate I

Dollar TreeCompton, CA, United States
Part-time

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following:.Assist customers with q... Show more

Customer Service - Self Storage Manager

Public StorageSouth Gate, California, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

Customer Service Clerk

Morphius CorpPico Rivera, CA, US
Full-time
Quick Apply

We are a rapidly growing company that has more clients than we can see.We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.W... Show more

Customer Service Representative

CSN CollisionParamount, CA, US
Full-time
Quick Apply

Xclusive Auto Collision And Wraps specializes in collision repair, auto body painting, vehicle wraps, paint protection film installation, vehicle restoration, and custom auto accessory and wrap ser... Show more

Customer Service Manager

ARM EnterprisesLa. Mirada, CA, US
$20.00 hourly
Full-time

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team.The ideal candidate will excel at resolving customer issu... Show more

Customer Service Coordinator

PenskeMontebello, CA, US
$28.00 hourly
Full-time

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.Develop dail... Show more

Regional Manager, Customer Service - West

Resource Label GroupCerritos, CA, United States
Full-time

Regional Manager, Customer Service.The Regional Manager, Customer Service leads multi-site customer service teams while partnering closely with Regional Sales and Operations leadership to drive pro... Show more

Alterations Customer Service Representative

David's BridalHawaiian Gardens, CA, United States
Part-time

Alterations Customer Service Representative.From Aisle to Algorithm and for All Life's Moments, at David's Bridal, we empower our customers and our employees to stay true to their dreams and find t... Show more

People also ask
Customer Service

Customer Service

KFCLakewood, CA, US
30+ days ago
Job type
  • Full-time
Job description

The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru, Cook.


Key Responsibilities:

  • Guest Service & Hospitality
  • Greet guests with a positive attitude and friendly demeanor.
  • Take accurate orders, process payments, and ensure prompt service.
  • Deliver food that meets KFC’s quality and freshness standards.
  • Maintain a professional appearance and follow uniform standards.


  • Food Preparation & Safety
  • Prepare and assemble food according to KFC standards and procedures.
  • Follow all holding times, portion controls, and product rotation standards.
  • Ensure proper use of equipment and report maintenance needs.
  • Follow handwashing and sanitation procedures at all times.


  • Cleanliness & Organization
  • Maintain clean work areas including lobby, kitchen, restrooms, and exterior.
  • Complete cleaning tasks and checklists as assigned by the Shift Supervisor.
  • Follow waste management and recycling procedures.


  • Teamwork & Communication
  • Work collaboratively with team members to meet shift goals.
  • Communicate effectively with supervisors and managers.
  • Support other areas of the restaurant as needed.


Expectations:

  • Greet Guests:
  • Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.
  • Use polite and positive phrases such as:
  • “Hi, welcome to KFC! How are you today?”
  • “Thank you for coming in! What can I get started for you?”


  • Provide Efficient Service:
  • Take accurate orders quickly and confirm them clearly before processing.
  • Maintain professionalism and a calm attitude, even during busy periods.
  • Ensure that every order meets KFC quality and accuracy standards.


  • Implement Upselling:
  • Offer guests value items or upgrades that complement their order, using suggestive selling language. Examples:
  • “Would you like to make that a combo today?”
  • “Would you like to add a dessert or drink to your meal?”
  • “Our new chicken sandwich has been a favorite — would you like to try it today?”
  • Upselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance.


  • Close with Appreciation:
  • Thank each guest sincerely and invite them back.
  • Example: “Thank you for choosing KFC! We’ll see you next time.”