Customer service manager Jobs in Downey, CA
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Customer service manager • downey ca
Last updated: 1 day ago
We are seeking a highly motivated and experienced Manager of Customer Service to lead our customer service team.The ideal candidate will possess a proven track record of leadership in customer serv...Show moreLast updated: 8 days ago
Make the Connection by greeting and serving each guest courteously, quickly, and efficiently while adhering to procedures.
This position is responsible to interact with guests / fellow team members in...Show moreLast updated: 13 days ago
TikTok is the leading destination for short-form mobile video.Our mission is to inspire creativity and bring joy.Data Security ("USDS") is a subsidiary of TikTok in the U.This new, security-first d...Show moreLast updated: 8 days ago
Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services.
The "P" comes first, because our customers are at the c...Show moreLast updated: 16 days ago
ColorPro Finishers, with over 40 years of proven reliability and experience with interior and exterior finishes, new and existing structures.
We are a fully insured finishing company serving the Nor...Show moreLast updated: 30+ days ago
We are looking for motivated individuals who possess excellent listening skills as well as superior communication abilities, both verbal and written.
Job will entail answering and responding to both...Show moreLast updated: 30+ days ago
We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy a...Show moreLast updated: 30+ days ago
Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.
The University of Southern California, is focused on m...Show moreLast updated: 30+ days ago
Hallmark Aviation is seeking a professional Airline Account Duty Manager for a prestigious International Airline.The Duty Manager assists with the Management of the airline operational and administ...Show moreLast updated: 30+ days ago
A company is looking for a Customer Service & Operations Manager.Key Responsibilities : Maintain service standards and lead customer service activities to maximize satisfaction and loyaltyEnsure time...Show moreLast updated: 2 days ago
Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions.
Macy's 4th of July Fireworks, and the wonder of...Show moreLast updated: 5 days ago
We are looking for motivated individuals who possess excellent listening skills as well as superior communication abilities, both verbal and written.
Job will entail answering and responding to both...Show moreLast updated: 30+ days ago
We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy a...Show moreLast updated: 30+ days ago
Shaka Wear is a streetwear brand who is looking for a customer service representative, or CSR, will act as a liaison, provide product / services information and resolve any emerging problems that our...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Manager (Remote)
California FAIR Plan AssociationLos Angeles, CA, United StatesRemote
Full-time
- Promoted
Customer Service
KFCCypress, CA, USFull-time
- Promoted
QA Program Manager, Customer Service - USDS
TikTokLos Angeles, CA, United States$83,600.00–$192,533.00 yearly
Full-time
- Promoted
Customer Service Manager
Gold's Gym - SoCalLos Angeles, CA, US Golds Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge...Show moreLast updated: 30+ days ago
- Promoted
Assistant Manager, Customer Service
tires-easy.comLos Angeles, CA, US Job Title : Customer Service Assistant Manager.We're on a mission to change the tire industry how it's delivered and how it's experienced.
A pioneer in the automotive e-commerce industry, we take pri...Show moreLast updated: 28 days ago
- Promoted
Customer Service / Account Manager
VirtualLos Angeles, CA, United States Vaco LA is working with a client in the Lighting Manufacturing industry who is looking for a qualified Customer Service / Account Manager to come and join their CS team.
This opportunity is located in...Show moreLast updated: 1 day ago
- Promoted
Customer Service Representative
PLSHuntington Park, CA, United States$17.28–$19.00 hourly
- Promoted
Customer Service
ColorPro FinishersLos Angeles, CA, United StatesFull-time
- Promoted
Customer Service Representative, Housing Customer Service Center
Auxiliary Services CorporationLos Angeles, CA, United States The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.
Through our innovative servic...Show moreLast updated: 24 days ago
- Promoted
Customer Service
Professional Moving & Storage INCLos Angeles, CA, United StatesFull-time
- Promoted
Customer Service
PackEmStackEmLos Angeles, CAQuick Apply
- Promoted
Customer Service Representative, Housing Customer Service Center
University of Southern CaliforniaLos Angeles, CA, USFull-time
Customer Service Manager
Hobby LobbyCalifornia New opportunity available for a Customer Service Manager.The Customer Service Manager position is one of hourly store management.
Stores are open Monday through Saturday, 9 : 00AM to 8 : 00PM and we are...Show moreLast updated: 30+ days ago
- Promoted
Airline Duty Manager - Customer Service ($66k+)
Hallmark Aviation ServicesLos Angeles, CA, US$66,000.00 yearly
Full-time
- Promoted
Customer Service Operations Manager
VirtualVocationsWhittier, California, United StatesFull-time
- Promoted
Manager, Sales and Customer Service
Macy'sArtesia, CA, USFull-time
- Promoted
Customer Service
Professional Moving & StorageLos Angeles, CA, USFull-time
- Promoted
Customer Service
SimplecleanzLos Angeles, CAQuick Apply
- Promoted
Customer Service
GINO CORPORATIONLos Angeles, CA, United States$18.00 hourly
Full-time
Customer Service Manager (Remote)
California FAIR Plan AssociationLos Angeles, CA, United States8 days ago
Job type
- Full-time
- Remote
Job descriptionManage and lead a team of supervisors within the Customer Service Department. Conduct performance reviews, provide coaching and feedback, and foster a collaborative and high-performing team environment. Utilize prior experience working with Call Center as a Service (CCaaS) platforms such as Dialpad, AWS Connect, Five9, or similar to optimize call center operations. Facilitate real-time monitoring of call queues, CSR availability, and wait times within the CCaaS system, ensuring high levels of service and immediate responses to unfavorable call trends. Coordinate systems, policies, processes, and procedures to optimize and enhance CSR performance. Coordinate quality call audits and provide constructive feedback to CSRs. Ensure staff members are achieving desired service level requirements, inspire improvement, and implement performance management when necessary. Handle and resolve escalated customer calls to satisfactory conclusions. Answer staff questions, provide clear direction, diffuse difficult situations, and address issues beyond the scope of CSRs. Provide weekly reports to management on call center metrics, including in-depth analysis and actionable insights. Prepare reports by analyzing call center data to improve processes, ensure resource allocation, and maximize efficiency and customer experience. Proficiency in Microsoft Excel for data analysis and reporting. Bachelor's degree preferred. 5 years of Customer Service leadership / management experience preferred. Proven leadership experience in customer service or call center management. Demonstrated experience working with Call Center as a Service (CCaaS) platforms (e.g., Dialpad, IVR systems, AWS Connect, Five9). Strong analytical skills with the ability to interpret data and generate actionable insights. Proficiency in Microsoft Excel for data analysis and reporting. Excellent communication, interpersonal, and problem-solving skills. Ability to effectively train, coach, and motivate a team. Ability to maintain a positive and professional demeanor in a fast-paced environment.
POSITION SUMMARY
We are seeking a highly motivated and experienced Manager of Customer Service to lead our customer service team. The ideal candidate will possess a proven track record of leadership in customer service or call center environments, expertise in managing Call Center as a Service (CCaaS) platforms, and strong analytical capabilities. This role is crucial for ensuring exceptional customer experiences, optimizing call center performance, and driving continuous improvement.
PRINCIPAL DUTIES & RESPONSIBILITIES
Customer Service Leadership & Strategy :
- Develop, implement, and maintain Customer Service standards, methodologies, and best practices to ensure effective and consistent service delivery.
- Utilize leadership experience in customer service or call center environments to drive strategic initiatives and enhance team performance.
Team Leadership & People Management :
CCaaS Platform Management & Optimization :
Operational Excellence & Performance Monitoring :
Escalation & Issue Resolution :
Data Analysis & Reporting :
EDUCATION & EXPERIENCE