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Customer service manager Jobs in McKinney, TX
- Promoted
RETAIL CUSTOMER SERVICE SALESFLOOR MANAGER
M and D SupplyTX, United States- Promoted
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Aeon Specialized ConsultingTX, United StatesRETAIL CUSTOMER SERVICE SALESFLOOR MANAGER
M and D SupplyTX, United States- Full-time
Job Type
Full-time
Description
The Salesfloor Managers at M&D Supply oversee the customer experience. Along with our sales people they are the face of M&D supply. They are crucial to the success of the company. Our sales team consistently makes customers happy by providing helpful, knowledgeable customer service that clearly differentiates us from our competition.
Supervisory Duties
- Hiring - recruit, identify, screen and select qualified applicants for open positions.
- Training and development - facilitate the learning of job related knowledge, skills and behavior
- Budgeting - develop an annual financial plan for resource allocation and monitor variances throughout the year
- Planning and Scheduling - develop goals and strategies to coordinate operational activities
- Leading - work with and through people to accomplish execute M&D's value proposition
- Conflict management - recognize / respond incompatible differences between employees and customers and promote solutions
- Discipline - work with HR to administer corrective action when employees fail to meet attendance, performance or conduct requirements
- Appraisal - evaluate aspects of employee performance in accordance with performance standards
- Act as support for management team as needed.
- Help Coordinate and attend staff meetings
Requirements
Minimum Qualifications
Work Requirements
Working conditions
Sales floor manages are subject to environmental conditions. Activities occur inside and outside. They are subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level. The worker can be subject to extreme heat temperatures above 100 for periods of more than one hour.
Behavioral Competencies
Salary Description
13.00-$14.00