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Customer service manager Jobs in Orange, CA

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Customer service manager • orange ca

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Customer Service Manager

Customer Service Manager

MAC IncorporatedAnaheim, CA, United States
Full-time
Customer Service Manager Anaheim, California.COMPANY IN ANAHEIM CA IS LOOKING FOR A CUSTOMER SERVICE MANAGER.IDEALLY LOOKING FOR SOMEONE OUT OF THE SIGN INDUSTRY. LOOKING FOR SOMEONE WITH A BACHELOR...Show moreLast updated: less than 1 hour ago
  • Promoted
Customer Service Manager

Customer Service Manager

Month2MonthIrvine, CA, US
Full-time
To proceed with the application process, please upload your resume into this Google form : .Why leave Orange County to build a tech company when you can do it right here in OC?.Month2Month is a dynam...Show moreLast updated: 30+ days ago
Customer Service Manager

Customer Service Manager

Mac IncorporatedAnaheim, California
Full-time
Customer Service Manager Anaheim, California.COMPANY IN ANAHEIM CA IS LOOKING FOR A CUSTOMER SERVICE MANAGER.IDEALLY LOOKING FOR SOMEONE OUT OF THE SIGN INDUSTRY. LOOKING FOR SOMEONE WITH A BACHELOR...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

California StaffingFountain Valley, CA, US
Full-time
Public Storage Job Opportunity.Public Storage is the self-storage industry leader and we are hiring now! Earn $18.Our benefits total rewards package available to our team includes : .Flexible and ful...Show moreLast updated: 3 days ago
  • Promoted
AVP / Customer Service & Sales Manager

AVP / Customer Service & Sales Manager

Cathay Bank - HeadquartersIrvine, CA, United States
Full-time
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....Show moreLast updated: 30+ days ago
Customer Service Senior Manager

Customer Service Senior Manager

CR&R Waste ServicesStanton, CA, United States
Full-time
We are looking for a Customer Service and Collections Senior Manager who is passionate about delivering outstanding service while also overseeing our collections efforts. The Customer Service and Co...Show moreLast updated: 5 days ago
  • Promoted
Customer Service

Customer Service

Just Food For DogsTustin, CA, US
Full-time
Pack leaders wanted! We are JustFoodForDogs, and our passion is to help give all animals 'More life.If you share our passion, apply to be a. Our most successful Customer Service Specialists are ...Show moreLast updated: 30+ days ago
Customer Service Associate

Customer Service Associate

WalgreensHuntington Beach, CA, United States
Part-time
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Eng...Show moreLast updated: 22 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Robert HalfIrvine, CA, US
Temporary
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California.As part of this long-term contract position, you will play a vital role in ensuring seamless sc...Show moreLast updated: 30+ days ago
Customer Service Rep

Customer Service Rep

Puget CollisionYorba Linda, CA, United States
Full-time
The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an ...Show moreLast updated: 30+ days ago
Customer Service Senior Manager

Customer Service Senior Manager

CR&R IncorporatedStanton, CA, United States
Full-time
Customer Service and Collections Senior Manager.The Customer Service and Collections Senior Manager will lead a dedicated team, focusing on delivering unparalleled customer service and effectively ...Show moreLast updated: 11 days ago
Strategic Manager- Customer Service

Strategic Manager- Customer Service

Ultimate StaffingCosta Mesa, CA, United States
Full-time
This range is provided by Ultimate Staffing.Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Direct message the job poster from Ultimate Staffing.B...Show moreLast updated: 10 days ago
  • Promoted
Insurance Sales Manager (Sales, Customer Service)

Insurance Sales Manager (Sales, Customer Service)

Freeway Insurance Services AmericaBuena Park, CA, US
Full-time
Pay Range : $65000 - $120000 / year.Sign-On Bonus Opportunity of up to $3,500 •.Lucrative incentive sales plans, bonuses and sales contests. No Cold Calling- We have a high volume of inbound sales lea...Show moreLast updated: 14 days ago
Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

California Staffing CorporationFountain Valley, CA, United States
Full-time
Public Storage Job Opportunity.Public Storage is the self-storage industry leader and we are hiring now! Earn $18.Our benefits total rewards package available to our team includes : .Flexible and ful...Show moreLast updated: 2 days ago
  • Promoted
Manager, Sales and Customer Service

Manager, Sales and Customer Service

Macy'sCosta Mesa, CA, United States
Full-time
Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

ChevronIrvine, CA, United States
Full-time +1
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations.We are looking for hard working people who value safety, enjoy working as a team and have a positive ...Show moreLast updated: 25 days ago
Customer Service

Customer Service

LowesHuntington Beach, CA, United States
Full-time
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show moreLast updated: 30+ days ago
Customer Service Self Storage Manager

Customer Service Self Storage Manager

Public StorageFountain Valley, California, USA
Full-time
Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions including selling packing and movi...Show moreLast updated: 6 days ago
  • Promoted
Customer Service

Customer Service

TradeJobsWorkForce92703 Santa Ana, CA, US
Full-time
Customer Service Job Duties : Processing orders, forms, applications, and requests.Keeping recor...Show moreLast updated: 30+ days ago
People also ask
Customer Service Manager

Customer Service Manager

MAC IncorporatedAnaheim, CA, United States
Less than 1 hour ago
Job type
  • Full-time
Job description

Apply Now

Customer Service Manager Anaheim, California

Job Ref : 40940

COMPANY IN ANAHEIM CA IS LOOKING FOR A CUSTOMER SERVICE MANAGER. IDEALLY LOOKING FOR SOMEONE OUT OF THE SIGN INDUSTRY. LOOKING FOR SOMEONE WITH A BACHELORS DEGREE AND AT LEAST 5 YEARS OF EXPERIENCE.

SALARY RANGE : $80K-$90K NO BONUS

Customer Service Manager

Summary

The Customer Service Manager (CSM) oversees the daily operations of the Service Department, ensuring efficient workflow management, strong client relationships, and optimal financial performance. This role is responsible for monitoring the flow of incoming and completed work, maintaining client communication, and protecting company profit margins through proactive oversight and issue resolution.

Key Responsibilities

  • Manage daily Service Department operations, including performance evaluation, coaching, and support for all employees.
  • Provide comprehensive training and development to both new and existing team members.
  • Establish, maintain, and enforce departmental procedures and standards to ensure consistent, high-quality service delivery to clients.
  • Handle complex or escalated customer complaints promptly and professionally.
  • Participate in after-hours support for emergency situations or client requests; maintain assigned mobile phone for on-call coverage as scheduled.
  • Develop and maintain strong working relationships with the Sales Team and other internal departments.
  • Review and approve service proposals exceeding $2,500.
  • Monitor client platforms such as Service Channel, Corrigo, and EcoTrac to ensure service timelines are met.
  • Prepare and present data for Quarterly Business Review (QBR) meetings with clients.
  • Monitor, reconcile, and submit monthly invoices accurately and on time.
  • Track and analyze Service Level Agreements (SLAs); provide team coaching to improve performance or recognize achievements.
  • Monitor existing contracts for upcoming expirations and communicate renewals or changes with the Executive and Sales Teams.

Qualifications

  • Minimum 5 years of management experience ; Bachelor's degree preferred.
  • Experience within the sign industry is a plus.
  • Strong analytical, organized, and process-driven mindset.
  • Fair-minded, respectful, and trustworthy leadership style.
  • Excellent verbal and written communication skills.
  • Basic understanding of Profit & Loss (P&L) management.
  • Ability to collaborate effectively across departments.
  • Physical Requirements

  • Ability to sit for extended periods and occasionally walk or stand.
  • Frequent use of computer and keyboard; fine manipulation required.
  • Ability to lift, push, or pull up to 10 pounds as needed.
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