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Customer service manager • orange ca
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Customer Service Manager
MAC IncorporatedAnaheim, CA, United States- Promoted
Customer Service Manager
Month2MonthIrvine, CA, USCustomer Service Manager
Mac IncorporatedAnaheim, California- Promoted
Customer Service - Self Storage Manager
California StaffingFountain Valley, CA, US- Promoted
AVP / Customer Service & Sales Manager
Cathay Bank - HeadquartersIrvine, CA, United StatesCustomer Service Senior Manager
CR&R Waste ServicesStanton, CA, United States- Promoted
Customer Service
Just Food For DogsTustin, CA, USCustomer Service Associate
WalgreensHuntington Beach, CA, United States- Promoted
Customer Service Representative
Robert HalfIrvine, CA, USCustomer Service Rep
Puget CollisionYorba Linda, CA, United StatesCustomer Service Senior Manager
CR&R IncorporatedStanton, CA, United StatesStrategic Manager- Customer Service
Ultimate StaffingCosta Mesa, CA, United States- Promoted
Insurance Sales Manager (Sales, Customer Service)
Freeway Insurance Services AmericaBuena Park, CA, USCustomer Service - Self Storage Manager
California Staffing CorporationFountain Valley, CA, United States- Promoted
Manager, Sales and Customer Service
Macy'sCosta Mesa, CA, United StatesCustomer Service Representative
ChevronIrvine, CA, United StatesCustomer Service
LowesHuntington Beach, CA, United StatesCustomer Service Self Storage Manager
Public StorageFountain Valley, California, USA- Promoted
Customer Service
TradeJobsWorkForce92703 Santa Ana, CA, USThe average salary range is between $ 39,000 and $ 99,750 year , with the average salary hovering around $ 57,511 year .
- chief medical officer (from $ 165,000 to $ 265,000 year)
- gastroenterologist (from $ 100,000 to $ 250,984 year)
- associate dentist (from $ 135,000 to $ 250,000 year)
- dermatologist (from $ 50,000 to $ 250,000 year)
- hospitalist (from $ 125,288 to $ 250,000 year)
- chief information officer (from $ 148,949 to $ 240,000 year)
- chief technology officer (from $ 146,250 to $ 240,000 year)
- chief marketing officer (from $ 130,000 to $ 239,750 year)
- vice president of human resources (from $ 132,500 to $ 235,000 year)
- psychiatrist (from $ 119,047 to $ 234,826 year)
- Hampton, VA (from $ 29,120 to $ 202,500 year)
- Seattle, WA (from $ 43,875 to $ 179,640 year)
- Burbank, CA (from $ 45,000 to $ 150,000 year)
- Newport News, VA (from $ 55,000 to $ 136,500 year)
- Lakeland, FL (from $ 31,200 to $ 136,500 year)
- Boston, MA (from $ 40,970 to $ 131,048 year)
- Sacramento, CA (from $ 36,400 to $ 126,250 year)
- Chicago, IL (from $ 41,500 to $ 125,000 year)
- Fayetteville, NC (from $ 25,000 to $ 124,875 year)
- Plano, TX (from $ 40,000 to $ 120,225 year)
The average salary range is between $ 36,013 and $ 82,547 year , with the average salary hovering around $ 48,547 year .
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Customer Service Manager
MAC IncorporatedAnaheim, CA, United States- Full-time
Apply Now
Customer Service Manager Anaheim, California
Job Ref : 40940
COMPANY IN ANAHEIM CA IS LOOKING FOR A CUSTOMER SERVICE MANAGER. IDEALLY LOOKING FOR SOMEONE OUT OF THE SIGN INDUSTRY. LOOKING FOR SOMEONE WITH A BACHELORS DEGREE AND AT LEAST 5 YEARS OF EXPERIENCE.
SALARY RANGE : $80K-$90K NO BONUS
Customer Service Manager
Summary
The Customer Service Manager (CSM) oversees the daily operations of the Service Department, ensuring efficient workflow management, strong client relationships, and optimal financial performance. This role is responsible for monitoring the flow of incoming and completed work, maintaining client communication, and protecting company profit margins through proactive oversight and issue resolution.
Key Responsibilities
- Manage daily Service Department operations, including performance evaluation, coaching, and support for all employees.
- Provide comprehensive training and development to both new and existing team members.
- Establish, maintain, and enforce departmental procedures and standards to ensure consistent, high-quality service delivery to clients.
- Handle complex or escalated customer complaints promptly and professionally.
- Participate in after-hours support for emergency situations or client requests; maintain assigned mobile phone for on-call coverage as scheduled.
- Develop and maintain strong working relationships with the Sales Team and other internal departments.
- Review and approve service proposals exceeding $2,500.
- Monitor client platforms such as Service Channel, Corrigo, and EcoTrac to ensure service timelines are met.
- Prepare and present data for Quarterly Business Review (QBR) meetings with clients.
- Monitor, reconcile, and submit monthly invoices accurately and on time.
- Track and analyze Service Level Agreements (SLAs); provide team coaching to improve performance or recognize achievements.
- Monitor existing contracts for upcoming expirations and communicate renewals or changes with the Executive and Sales Teams.
Qualifications
Physical Requirements
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