Customer service manager Jobs in Raleigh, NC

Job Overview: Pay Range: $28.50hr - $33.50hr Requirement/Must Have: A Bachelor's degree or equivalent experience. Proficiency in software applications such as Microsoft Outlook, Word, and Excel. Knowledge of SAP is preferred but not required. Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences. Ability to support complex projects and determine the critical path to improve timely performance is essential. The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues. Strong organizational and time management skills with exceptional attention to detail is required. The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity. Self-starter, self-motivated, high level of initiative, embraces an ownership culture. Customer facing experience is preferred. Knowledge of SAP a plus but not required. You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook). LEAN/6 Sigma methodology a plus but not required. Experience or knowledge of Healthineers business in the United States preferred. Responsibilities: Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment. Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources. Owning customer communications E2E for all service events. Navigating complex discussions with customers when scheduling appointments. Management and application of prioritization logic that aligns with customer commitments. Owning the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills. Manage capacity planning to meet cyclical demand ensuring delivery of customer commitments. Ability to utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.