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Customer service manager Jobs in Raleigh, NC

Last updated: 15 hours ago
  • Promoted
Customer Service Manager

Customer Service Manager

Tops RoofingCary, NC, United States
Full-time
Are you an energetic and positive customer service specialist? Do you love to talk and interact with customers? On Tops Roofing is searching for a new team member to own our customer experience jou...Show moreLast updated: 9 days ago
  • Promoted
Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

Public StorageRaleigh, NC, United States
$13.00 hourly
Full-time
Total Rewards package available to our team : .Employees become eligible for Full-time.Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending.Company paid life, acciden...Show moreLast updated: 30+ days ago
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Customer Service

Customer Service

Elite ServicesRaleigh, NC, United States
Full-time
Join Our Dynamic and Energetic Customer Service Team!.We are a rapidly growing company seeking enthusiastic and driven individuals to join our vibrant Customer Service team.As part of our exception...Show moreLast updated: 1 day ago
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Customer Service Representative

Customer Service Representative

RLG Healthcaregarner, NC, United States
Full-time
RLG Healthcare, a division of Resource Label Group, LLC, leads the way in providing innovative packaging solutions to the Healthcare market. RLG Healthcare provides a one-stop shop for all pharmaceu...Show moreLast updated: 2 days ago
Customer Service Manager

Customer Service Manager

NC Water HeatersRaleigh, NC, US
Quick Apply
NC Water Heaters is hiring a Customer Service Manager at our Raleigh office.Our ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.T...Show moreLast updated: 30+ days ago
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  • New!
Customer Service / Data Entry - Manager

Customer Service / Data Entry - Manager

AJ Remote Jobs, LLCRaleigh, NC, US
Full-time +1
Administrative Assistant / Data Entry Clerk (Remote Work From Home Online – Part-Time, Full-Time).Are you a data entry clerk or administrative assistant looking for a legit way to supplement your i...Show moreLast updated: 19 hours ago
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Customer Solutions Intern - Raleigh NC

Customer Solutions Intern - Raleigh NC

Carpenter TechnologyRaleigh, NC, United States
$19.50–$22.00 hourly
Full-time
Hi, I'm Alexis, looking for a Summer 2025 Intern.I am Customer Solutions Supervisor motivated and eager to support my team and customers with the best customer service skills and enjoy learning new...Show moreLast updated: 8 days ago
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STORE MANAGER

STORE MANAGER

Variety Stores LLCRaleigh, NC, US
Full-time
Overall responsibility for operating the store at maximum sales and profit with the Company policies and procedures.Store Manager is expected to work the number of hours necessary to successfully o...Show moreLast updated: 6 days ago
Customer Service Manager

Customer Service Manager

On Tops RoofingCary, NC, US
$50,000.00–$52,000.00 yearly
Full-time
Quick Apply
Are you an energetic and positive customer service specialist? Do you love to talk and interact with customers? On Tops Roofing is searching for a new team member to own our customer experience jou...Show moreLast updated: 30+ days ago
Customer Service Manager FT

Customer Service Manager FT

MichaelsRaleigh, 8131 Brier Creek Pkwy
Full-time
Store - RAL-BRIER CREEK PKWY, NC.We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!.Michaels is an...Show moreLast updated: 30+ days ago
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Lead Customer Service

Lead Customer Service

Circle KRaleigh, NC, United States
Full-time
Circle K - 8500 Harps Mill Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll : Provide prompt, courteous customer service and resolve customer issues on sh...Show moreLast updated: 5 days ago
Customer Service Representative

Customer Service Representative

U-HaulRaleigh, North Carolina
Capital Blvd, Raleigh, North Carolina 27604 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Custo...Show moreLast updated: 30+ days ago
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Manager in Training

Manager in Training

Crunch Fitness CreedmoorRaleigh, NC, United States
$12.00 hourly
Full-time
Club Role - Manager in Training (MIT).Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individu...Show moreLast updated: 2 days ago
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  • New!
ACCOUNT MANAGER / CUSTOMER SERVICE SALES

ACCOUNT MANAGER / CUSTOMER SERVICE SALES

RemXNC, United States
$24.00 hourly
Permanent +1
Now Hiring for an Account Manager / Customer Service Sales Representative in the Kennesaw, GA area!.This is a temporary to permanent hire opportunity that requires working fully onsite.Monday throu...Show moreLast updated: 15 hours ago
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Customer Service Supervisor

Customer Service Supervisor

Vets HiredRaleigh, NC, United States
Full-time
Supervise and lead customer service staff including conducting performance evaluations providing coaching and coordinating training. Oversee hiring disciplinary actions and termination processes for...Show moreLast updated: 2 days ago
CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Family DollarGarner, North Carolina
Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Family Dollar Customer Service Representative ...Show moreLast updated: 30+ days ago
Customer Service Manager

Customer Service Manager

Tops RoofingCary, NC, United States
9 days ago
Job type
  • Full-time
Job description

Are you an energetic and positive customer service specialist? Do you love to talk and interact with customers? On Tops Roofing is searching for a new team member to own our customer experience journey and you might be the right fit!

Our team is a close knit group that values having fun, growing personally, and being authentic with each other. As we expand rapidly, we're looking for enthusiastic individuals who are ready to grow with us and play a pivotal role in shaping our future.

We provide the absolute best roof replacement and repair services to homeowners in the Triangle, and are building a team of individuals who are passionate about the customer experience.

About the Role :

We're on the lookout for a Customer Service Manager to be the friendly voice of our company, ensuring every customer has a delightful experience when they reach out to us. This role involves answering phones promptly, addressing inquiries, setting appointments, and ensuring customers feel valued and satisfied throughout their interaction. Here are some key responsibilities of the position :

  • Answering incoming phone calls from new and existing customers
  • Schedule appointments for sales team for roof inspections and quotes
  • Follow jobs throughout the process to ensure customer satisfaction
  • Work with management to make the customer journey better
  • Engage with customers on social media and post jobsite photos taken by team
  • Oversee office operations by ordering supplies and planning team events

Potential advancement includes managing a customer service team, moving to a more specialized role in customer service, and shaping the internal operational processes as we continue to expand.

Requirements

  • Excellent verbal communication skills and a friendly demeanor to provide exceptional customer service over the phone.
  • Ability to multitask efficiently, managing incoming calls while accurately inputting customer information and addressing inquiries promptly.
  • Strong problem-solving skills to resolve customer issues and help calm tense situations.
  • Attention to detail in recording and documenting customer interactions and inquiries for follow-up and analysis.
  • Adaptability to work in a fast-paced environment and collaborate effectively with team members to maintain a positive customer experience.
  • Technology skills that allow you use our various software platforms after on-the-job training (don't need to be a computer whiz but must possess Windows PC fundamentals).
  • Benefits

    We offer a great benefits package designed to support your well-being and work-life balance.

  • Paid Time Off - we offer paid time off you can use however you like
  • Health Insurance - we have company sponsored health insurance with employer contribution
  • 401(k) - retirement programs available with employer match to help you save for retirement