Remote Customer service manager Jobs in San Jose, CA

Job Description

Job Description

Job Title : Remote Customer Service Representative

Job type : Full-Time 30-40 hours / week (Contractor)

Location : Remote

Intended Start Date : ASAP

Who We Are :

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE : TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Your Role :

Think Academy U.S. is seeking an enthusiastic Customer Service Representative to provide amazing customer experiences by supporting and consulting our potential and current parent-clients. As part of our Customer Success team, you will be able to have the opportunity to build scalable systems and processes for a great customer journey.

As a Customer Service Representative your responsibilities include :

• Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.
• Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
• Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
• Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.

Work Hours :

What We're Looking For :

Pay & Benefits :

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.