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Customer service manager Jobs in West Covina, CA

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Customer service manager • west covina ca

Last updated: 5 days ago

Customer Service Coordinator

Astrophysics Inc.City of Industry, CA, United States
Full-time
Quick Apply

X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology.Our systems protect critical infrastructure in over 150 countries, serving ai... Show more

Global Customer Service Manager (f/m/d)

FreudenbergCity Of Industry, CA, United States
Full-time

Working At Freudenberg: We Will Wow Your World!.Lead and manage the customer service team handling B2B customers; manage order to cash process.Oversee order management, pricing coordination, sample... Show more

Customer Service Advisor

Express CareWhittier, CA, US
Full-time +1

Sams Automotive LLC, a Valvoline Express Care operator, is hiring a Customer Service Advisor! You’ll create lasting impressions and build loyal customers by using your knowledge of our products and... Show more

Customer Service Associate

BLISS Car WashCity of Industry, California, United States
$16.90 hourly
Full-time +1
Quick Apply

Customer Service Associate (Full & Part Time) – $500 Sign-On Bonus.At BLISS car wash, this is not just a job—it’s an opportunity to grow, earn, and be part of a high-energy team.We create smile... Show more

Customer Service (Remote)

Path ArcWest Covina, CA, US
Remote
Full-time
Quick Apply

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly sol... Show more

Customer Service / Inside Sale

ELITE VINYL WINDOWS INCWhittier, CA, US
$17.28 hourly
Full-time

Dual Glazed Window Manufacturing company located in Whittier, CA.We are excited to announce that we have openings within our Customer Service Division and Inside Sales Division.We are seeking exper... Show more

Customer Service Representative & Dispatcher

Aire ServARCADIA, CA, US
$19.00 hourly
Full-time

The pay range for this position is.The more you succeed at reaching goals, the more money you can make.Career Advancement Opportunities.Customer Service Representative & Dispatcher.You are responsi... Show more

Insurance Customer Service Representative

ALLSTATE: Sandoval Insurance & Financial Services Inc.COVINA, CA, US
$40,000.00 yearly
Full-time

Customer Service Representative (CSR) – Insurance.Supreme Insurance Agency | Allstate | Southern California.This is not a call-center CSR role.This is a career opportunity with growth, bonuses, and... Show more

Customer Service Manager

Sunny Health & Fitness, Inc.City Of Industry, CA, United States
Full-time

Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's c... Show more

Customer Service - Self Storage Manager

Public StorageAzusa, California, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

Remote Customer Service Sales

HMG CareersRowland Heights, California
$69,000.00 yearly
Remote
Full-time
Quick Apply

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Show more

Automotive Customer Service Advisor

Pep BoysWhittier, CA, United States
$16.00 hourly
Full-time

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on th... Show more

Customer Service Manager - Aerospace

Eaton PlcCity Of Industry, CA, United States
$112,000.00 yearly
Permanent

Customer Service Manager - Aerospace.Eaton's IS AER ITD Aerospace division is currently seeking a Customer Service Manager - Aerospace.The expected annual salary range for this role is $112,000 - $... Show more

Bilingual Customer Service Representative

Allstate: Marvin Martinez AgencyEl Monte, CA, US
Full-time
Quick Apply

We are seeking energetic and hungry individuals with an entrepreneurial spirit to join our fast pace agency sales department.As an independent insurance sales representative you will work with a dy... Show more

Customer Service

Morphius CorpRosemead, CA, US
Full-time
Quick Apply

We are a rapidly growing company that has more clients than we can see.We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.W... Show more

*** Customer Service Representative ***

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLCSOUTH EL MONTE, CA, US
$18.00 hourly
Part-time

We are seeking a friendly and professional.In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they ... Show more

Service Manager

CintasWhittier, CA, United States
$78,200.00 yearly
Full-time

Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management; managing the overall performance of a team; provi... Show more

Customer Service and Sales Representative

Farmers Insurance- Gricelda Huerta AgencyAzusa, CA, US
Full-time +1
Quick Apply

Were seeking an ambitious, hardworking and friendly Customer Service and Sales Representative to be part of our growing team! Our Agency prides themselves in providing top level customer service.Th... Show more

Customer Service Manager

SUNNY DISTRIBUTOR INC.City of Industry, CA, US
Full-time
Quick Apply

Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company&#82... Show more

Customer Service/Sales

Home Depot (Retail)Baldwin Park, CA, United States
$20.00 hourly
Full-time

Customer Service/Sales | Home Depot.Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance... Show more

People also ask
Customer Service Coordinator

Customer Service Coordinator

Astrophysics Inc.City of Industry, CA, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking a Customer Service Coordinator to join our headquarters in City of Industry, CA.

Job Summary:

The Customer Service Coordinator serves as the first point of contact for all incoming service inquiries, directing customer calls and emails to the appropriate technician. This role is essential in ensuring prompt, accurate communication and maintaining a positive customer experience. The representative supports the service team by managing claims, following up with customers, and tracking resolution progress.

Essential Functions:

  • Manage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate technician or internal team.
  • Collect and document essential customer information, including serial numbers, contact details, and a summary of the issue.
  • Enter and manage service claims in HubSpot CRM, ensuring accuracy and timely updates.
  • Follow up on open claims and provide customers with updates until resolution is reached.
  • Monitor and respond to incoming emails, ensuring all communication is timely and professional.
  • Conduct follow-up calls and surveys after installations or service visits to gather customer feedback.
  • Process service claims and orders ensuring timely closure of claims, escalating delays when necessary.
  • Make and manage a high volume of calls while maintaining professionalism and customer focus.
  • Submit regular reports to management summarizing claim activity, response times, and customer feedback.
  • Collaborate with team members and technicians to streamline internal communication and improve service response time.
  • Monitor service performance and maintain key metrics, preparing routine reports to support operational visibility.
  • Provide timely feedback to management on service failures and customer concerns.
  • Follow all applicable Quality Management System documents (ISO9001:2000); work in compliance with the Quality Policy and to ensure that the Quality Objectives are met.

Education and Experience:

  • Associate’s Degree or equivalent.
  • 0-2 years of related experience.
  • Equivalent combination of education and experience.
  • Bilingual in Spanish is a plus.
  • Previous customer service experience in a call center or technical environment preferred.
  • Proficiency with CRM platforms such as HubSpot.
  • Strong verbal and written communication skills.
  • Excellent organizational and follow-up abilities.
  • Fast and accurate typing skills.

Position Type/Expected Hours of Work:

  • Non-exempt
  • Full-Time
  • Hours: 8am – 5pm
  • (Hours subject to change depending on the needs of the business)

Benefits & Perks:

  • Excellent medical, dental and vision benefits
  • 401K plan with 4% employer match
  • 11 paid holidays, 10 PTO days
  • Free donuts on Fridays, company luncheons and year end party!

Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today!

Equal Opportunity Employer

Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at (909) 598-5488.