Remote Customer service representative Jobs in Fairfield, CA

Position : Customer Service Representative

Location : Remote (Supporting US-based eCommerce Brands)

Job Type : Full Time, 6 days a week

Timings : 9 pm - 4 am, Pakistan Standard Time

About the Role

We are seeking a dedicated and proactive Customer Service Representative to join our team and support our US-based eCommerce clients. The ideal candidate will be passionate about delivering exceptional customer experiences, resolving inquiries efficiently, and contributing to the growth of the brands we represent.

Responsibilities

• Customer Interaction : Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
• Order Management : Assist customers with order processing, tracking, and resolving order-related issues.
• Product Knowledge : Develop a deep understanding of the client's products and services to provide accurate information and recommendations.
• Complaint Resolution : Address and resolve customer complaints or issues, escalating complex cases to the appropriate department when necessary.
• Support Efficiency : Maintain a high level of responsiveness and accuracy while meeting performance metrics such as response time, resolution time, and customer satisfaction.
• Feedback Collection : Gather customer feedback to identify trends and areas for improvement.
• Documentation : Log all customer interactions and actions taken in the CRM system to ensure proper follow-up and record-keeping.
• Policy Adherence : Ensure compliance with company policies, procedures, and customer service standards.

Experience :

Minimum 3-5 years of customer service experience, preferably in an eCommerce or retail environment.

Skills :

Key Competencies :

Why Join Us?