Remote Customer service representative Jobs in Provo, UT

Job Type

Full-time

Description

4Patriots, LLC , is a fast-growing, nationally recognized direct-to-consumer brand focused on offering high-quality products across multiple categories including camping & outdoor, emergency preparedness and health & wellness. The company is powered by an adaptable, results-focused, data-driven team in a culture that empowers great people to do their best work. We are searching for a driven, detail-oriented Customer Advocate to join our team.

If you thrive in a fast paced environment with high standards that holds you accountable and rewards accomplishments, look no further. You'll be paid well for your contributions, sound decisions, and results. Your family is important, so you have the flexibility to balance both home and work according to your needs. Your natural curiosity will be rewarded through continued professional development opportunities. Living our core values is non-negotiable; you treat others with respect and dignity and expect it in return. Fostering an environment of transparency and authenticity, where one can bring one's whole self to work, and where differences are celebrated comes naturally to you. Finally, working in an environment where you are appreciated and valued is an important factor in your work life.

The Customer Advocate's Mission : is to treat customers as we would want to be treated. The Customer Advocates are responsible for maintaining customer satisfaction through inbound / outbound phone calls, email support tickets, chats, forums, and any other avenues of communication within the company. The Customer Advocate's mission is to help the company grow with exceptional customer satisfaction. By doing this, the Customer Advocates will resolve problems and make the process easy for the customer while building and maintaining the 4Patriots reputation.

The Customer Advocates' mission is to create an effortless experience for the customer before they hit the "Order" button until they receive their products.

Company Core Values :

• Get the important stuff done - We look for individuals who strive to have a deep understanding of their role, how their work connects to their team and the company at large and how to organize their priorities to drive business value in the right ways.
• Actively and eagerly seek to learn, improve, and grow - We look for individuals with intellectual curiosity and a questioning mindset.
• Ask questions and use data to make decisions - We look for individuals who take in evidence, organize information from multiple sources, derive meaning from it, and make critical decisions quickly.
• We" not "I" - We value knowing how to cooperate with peers and leaders to help the team achieve its goals.
• See the glass half full - We look for individuals who take ownership of their role and demonstrate enthusiasm, excitement and passion for their work.

Primary Responsibilities / Essential Job Functions :

Other :

4Patriots Offer :

Requirements

Qualifications :

Other Qualifications :

Skills and Abilities :

Must be able to work independently and collaborate within a dynamic multi-department environment to achieve common goals; organize and manage multiple priorities simultaneously; take ownership and be self-motivated and resourceful to find problem solutions; be data and results-driven; and learn quickly in a fast-paced open-plan environment. Must have excellent verbal and written communication skills, strong analytical and problem-solving skills, and be detail-oriented and adaptable.

Physical And Mental Demands :

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job responsibilities.

While performing the duties of this job, the employee is required to sit for extended periods : up to 8 hours with (4) 10-minute breaks and (1) 30-minute lunch.

The repetitive motion of hands is required for extended use of a computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment And Travel Requirements :

Works in a well-lit, ventilated, and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts. The noise level in the work environment is typical for an office environment.

We currently hire employees residing in the following states : FL, GA, ID, IL, KY, NE, NC, OH, PA, TN, TX, UT VA, WI

4Patriots will never ask for personal information via email. Any and all offers will come directly from Human resources via phone call and email.