Customer service representative Jobs in Santa Ana, CA

Customer Service Representative

Eaton's IS AER FMC division is currently seeking a Customer Service Representative. This position is an onsite position, based at our Irvine, CA facility, with a Monday - Friday schedule aligned to 1st shift.

The expected annual salary range for this role is $77625.0 - $113850.0 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The Customer Service Representative (CSR) is responsible for coordinating across functional disciplines to achieve customer satisfaction and managing performance against customer requirements in accordance with contract obligations, terms and conditions. The CSR ensures timely and effective customer communications internally and externally to fulfill contract obligations meeting quality and on-time delivery expectations.

What You'll Do :

• Function as the primary point of contact for assigned customer related inquiries and represent the voice of the customer within the facility.
• Perform contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements.
• Ensure orders are entered into the ERP system and / or other support databases.
• Ensure backlog alignment to customer orders and portal forecasts to facilitate accurate and timely SIOP demand planning.
• Accountable for ensuring that the customer's supplier web-based purchasing systems' requirements are being fulfilled.
• Provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers' needs.
• Coordinate issue resolution by achieving a mutually acceptable solution between Eaton and the customer. Represents Eaton in delivering plant recovery plans.
• Support contract pricing, delivery, administrative requirements and conditions ensuring compliance with Eaton's policies, terms and conditions from proposal through shipment.
• Manage customer metrics.
• Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility.
• Manage customer AOG situations with results. Adjudicate Warranty on behalf of our Customers within the organizational metrics.

Qualifications :

Preferred Qualifications :

Skills :

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.