Remote Customer service representative Jobs in Yonkers, NY

About the job Customer Service Representative - Remote

We are seeking a customer service representative who demonstrates the ability to work in a fast-paced environment, excellent phone etiquette and excellent verbal, written, and interpersonal skills. If this sounds like you, apply today for this great role!

Duties And Responsibilities

• Manages incoming texts and chats from individuals with needs ranging from emotional support to crisis intervention
• Obtains demographic and contact information from individuals where possible and as appropriate
• Performs safety screenings for individuals reaching out for assistance and responds as indicated, providing emotional support and / or crisis intervention
• Provides resources and linkage with providers when possible
• Consults with managers on when indicated; and handles referrals for specialty care
• Documents each interaction as required by policy.
• May also respond to telephone and written inquiries from clients, providers and in-house departments
• Works with team and program leadership to respond to all contacts within standards outlined by performance guarantees.

Requirements

0-1 years