Customer service specialist Jobs in Houston, TX

POSITION RESPONSIBILITIES :

As a Customer Service Representative at GetixHealth, you will be responsible for ensuring that healthcare accounts are billed and paid both accurately and timely, based on client needs. You will handle a high volume of calls, addressing patient inquiries related to billing, payments, claims, benefits, and coverage. You will perform these duties in alignment with applicable laws, regulations, and GetixHealth’s policies and procedures, while providing exceptional service.

KEY RESPONSIBILITIES :

• Handle a high volume of inbound and outbound calls (60+ calls daily) addressing billing, payment inquiries, claims, benefits, and coverage questions.
• Resolve customer inquiries by gathering necessary information, performing research, and offering accurate solutions.
• Communicate effectively with patients to explain available options and ensure issues are addressed in a timely manner.
• Provide detailed information to patients about available services and help assess their needs for optimal resolution.
• Follow established procedures and scripts to ensure consistency and professionalism in responses.
• Collaborate remotely using screen-sharing tools and work closely with leadership and team members to meet performance goals.
• Assist with department goals, recommend process improvements, and contribute to enhancing overall efficiency.
• Maintain adherence to HIPAA regulations to ensure patient confidentiality.
• Other duties as assigned to support team and organizational needs.

EDUCATION AND EXPERIENCE :

SKILLS AND QUALITIES :

Additional Notes :

Benefits and Incentives :

This is not intended to be all inclusive of the job responsibilities of this position.

GetixHealth is an Equal Opportunity and E-Verify Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.