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Customer service specialist Jobs in Kansas City, MO
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CUSTOMER SERVICE ACCOUNT SPECIALIST
MJ Resurrection IncMO, United States- Promoted
Customer Service Specialist - Entry Level
Kansas City StandardShawnee, KS, United States- Promoted
Customer Service
Hy-VeeShawnee, KS, United States- Promoted
Customer Service
Hy-Vee SupermarketShawnee, KS, United States- Promoted
Customer Service Specialist
Mainspring Management LLCOverland Park, KS, US- Promoted
Compliance Specialist - Customer Service
Kansas City Life Insurance CompanyKansas City, MO, United States- Promoted
Bilingual Customer Service Specialist (Spanish)
The Sherwin-Williams CompanyKansas City, MO, United StatesCustomer Service / Sales retention specialist
Stephanie Davis Farmers AgencyPleasant Valley, MO, USRetail Sales Specialist
Advantage SolutionsKansas City, MO, USCustomer Service Specialist
Hyspeco, Inc.Kansas City, KS, USCustomer Service Specialist
NFMKansas City, KS, US- Promoted
Customer Support Specialist
Teleperformance-Turbo TaxIndependence, MO, United States- Promoted
Customer Service Specialist
AdventHealth Shawnee MissionMission, KS, United StatesCustomer Service Specialist
AdventHealthShawnee, KS, United StatesCustomer Service Specialist
Penner Property ManagementIndependence, MO, US- Promoted
Store Customer Service Specialist
Sherwin-WilliamsKansas City, MO, United StatesCustomer Service Specialist
State of KansasShawnee, Kansas, US- Promoted
Customer Service / Benefits Specialist (Work from Home)
Professional Career SolutionsIndependence, Missouri- Promoted
Customer Experience Specialist
Americo LifeKansas City, MO, United StatesCUSTOMER SERVICE ACCOUNT SPECIALIST
MJ Resurrection IncMO, United States- Full-time
FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist.
Essential Duties / Responsibilities :
- Represent FW Logistics in a courteous and professional manner at all times.
- Proactive communications with customers regarding the services delivered by the Company.
- Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and / or concerns.
- Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
- Ensure accurate order entry and release of same information to staff as needed.
- Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
- Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
- Verify the accuracy and completeness of information that appears questionable.
- Other duties as assigned
Requirements
Education and Experience :
Minimum : High School diploma or equivalent and 2 years in a customer service account management role
Physical Requirements :
Primary environment : Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.
Salary Description
18.00