Customer service specialist • plano tx
NETS International, a leading provider of telecommunications and IT solutions, is seeking a dedicated and professional.Customer Service Representative.With over four decades of expertise, our organ... Show more
NETS International, a leading provider of telecommunications and IT solutions, is seeking a dedicated and professional.Customer Service Representative.With over four decades of expertise, our organ... Show more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more
Perform duties as front-end manager.Job Description - Requirements.Excellent Customer Service Skills.If you meet these requirements and are interested in being a vital part of our management team, ... Show more
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening i... Show more
Join Our Team at AO Globe Life Where Excellence Meets Opportunity!.At AO Globe Life, we pride ourselves on delivering excellence in everything we do.Serving veterans, labor union members, and credi... Show more
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Taking care of our customers, our communities and each other.By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 17... Show more
Looking for a role that offers greater flexibility?.If you enjoy helping people, staying organized, and delivering excellent customer service, we'd love to hear from you.We're seeking friendly, dep... Show more
We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a grea... Show more
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Handles more complex customer issues and provides guidance to other representatives.Works independently within established guidelines and contributes to process improvements.Handle moderately compl... Show more
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As a member of our Meat Market Team, your role will include setting and maintaining attractive Meat displays and supporting the Meat Market vision.You will ensure a positive company image by provid... Show more
Store 2741565: 7040 W Spring Creek Pkwy, Plano, Texas 75024.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged... Show more
Hybrid flexibility available post-training!.Training Period (First 90 days):.On-site Monday – Friday, 9:00 AM – 6:00 PM.Flexible hybrid schedule (typically a 3-day office / 2-day home split) with h... Show more
Job Title : Customer Service Representative.Duration : 3+ Months contract (contract to hire).Under the general supervision of the Customer Service Manager, this position requires an individual with... Show more
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The average salary range is between $ 32,029 and $ 46,800 year , with the average salary hovering around $ 39,000 year .
The average salary range is between $ 29,250 and $ 45,242 year , with the average salary hovering around $ 34,245 year .
Job Overview
NETS International, a leading provider of telecommunications and IT solutions, is seeking a dedicated and professional Customer Service Representative to join our team. With over four decades of expertise, our organisation delivers customized solutions across various industries, and our commitment to customer satisfaction is paramount. This remote full-time role is an excellent opportunity for an individual passionate about providing exceptional support and representing the high standards of NETS International. The successful candidate will be the first point of contact for our clients, playing a crucial role in ensuring a positive customer experience.
The offered salary for this position is between $16.38 and $27.90 USD per hour, commensurate with experience and qualifications.
Responsibilities
As a Customer Service Representative, you will be responsible for a wide range of duties focused on client support and satisfaction. Your primary responsibilities will include:
* Responding to customer enquiries promptly and professionally via phone, email, and digital platforms.
* Providing accurate information regarding our company's telecommunications and IT solutions.
* Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the issue.
* Maintaining detailed records of customer interactions, transactions, comments, and complaints within our CRM system.
* Collaborating with internal teams, including technical support and sales, to ensure complex customer issues are resolved efficiently.
* Processing orders, forms, applications, and requests from clients.
* Following established communication procedures, guidelines, and policies to ensure a consistent service standard.
* Identifying and assessing customers’ needs to achieve satisfaction and build sustainable relationships of trust.
Qualifications
We are looking for a candidate with a strong background in customer service and excellent interpersonal skills. The ideal qualifications include:
* Proven experience in a customer support role or a similar client-facing position.
* Exceptional communication and active listening skills, with a professional and courteous telephone manner.
* Strong problem-solving abilities and a talent for de-escalating situations.
* Proficiency in using computers and familiarity with CRM systems is highly desirable.
* Experience within the telecommunications or IT industry would be a significant advantage.
* Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment.
* A strong work ethic and the ability to work both independently and as part of a team.
