Customer service specialist Jobs in Tempe, AZ

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Specialist opportunity at NDX Continental in Phoenix, AZ.

The regular hours for this position are from 8 : 00 AM to 5 : 00 PM, Monday through Thursday and 8 : 00 AM to 12 : 00 PM on Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including : health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Job Functions of the Position :

Answers incoming phone calls and routes to proper customer contact team member(s)

Services callers using effective customer service, professionalism and trustworthiness

Coordinates daily pick-up and delivery with customers and drivers

Enters doctors notes, comment cards, credit memos, service guarantees and sends out weekly reports

Collaborates with outside sales staff to better coordinate sales activity and customer service

Collaborates with production and shipping to facilitate and improve customer service levels

Schedules shade appointments

Quotes turnaround time and pricing

Takes basic supply orders

Participates in Company sponsored training and meetings as required

All other duties as assigned

Skills and Abilities Required :

Must be able to read, write, speak and understand English

High level of oral and written communication skills to effectively deal with internal and external customers

Excellent organizational skills with attention to detail

Demonstrated proficiency with Microsoft Office

Ability to handle multiple projects, meet required deadlines of each and deliver results

Ability to analyze and solve problems

Self-starter with demonstrated initiative, self-motivation and assertiveness

Must perform duties in an independent manner with minimal direction and supervision

Ability to maintain confidential employment and business information

Ability to listen and assess situations, providing possible solutions and feedback for consideration

Team player, maintaining a positive customer focus, both internally and externally

Ability to quickly enter and retrieve data on computer

Working knowledge and understanding of Company products and services

Ability to work in a fast paced, ever changing work environment

Minimum Education and Experience Required :

Preferred : High school diploma or equivalent (GED, HSED)

Preferred : 2-3 years customer service / receptionist experience

Hazardous Materials or Equipment Used :

Computer

Copier / Fax Machine

Physical Requirements :

• Ability to sit for long periods of time

Qualifications

Behaviors

Required

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Education

Preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https : / / www.eeoc.gov / poster) notice from the Department of Labor.