Customer service supervisor Jobs in Chula Vista, CA

Job Duties :

• Oversees the day-to-day responsibilities of the DTC team.
• Ensures staff are appropriately trained and held accountable for achieving standards and goals.
• Identifies root cause of issues and works with others to improve overall processes.
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Assist with responsibilities of one on one and general staff meetings.
• Assist in training and remediation as needed.
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Assists in the achievement of company goals and objectives by encouraging and facilitating cross-departmental initiatives and cooperation.
• Ensuring the phones are answered and resolved within Department and Company metric requirements.
• Ensuring achievement of the quality audit program through monitoring, coaching and continuous feedback.
• Manage department budget and expenses.
• Prepare reports as needed for various departments and leadership.
• Responsible for ensuring that the actions of the team and others support the achievement of our Patient Experience scores.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Perform other related duties as assigned.

Competency, Skills and Abilities :

Requirements

Minimum Job Qualifications :