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Customer service supervisor Jobs in Phoenix, AZ

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Customer service supervisor • phoenix az

Last updated: 1 day ago

Field Service Supervisor

EnerSys Delaware Inc.Tempe, AZ, US
Full-time

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainabi...Show more

Customer Service

Sunrise SystemsPhoenix, Arizona, United States
Full-time
Quick Apply

This position would work 1st shift during initial 2-3 month training period.After the training period, this position will work 7:30p - 7:00a.This role requires proficiency in operating specialized ...Show more

Customer Service Representative

Circle KScottsdale, Arizona, United States of America
Part-time

Store 2709174: 10050 E Mountain View Rd, Scottsdale, Arizona 85258.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be cha...Show more

Customer Service Representative

Contractor In ChargePhoenix, AZ, US
Full-time
Quick Apply

Customer Service Representative Contractor In Charge is looking for an organized, efficient Customer Service Representative with an eye for detail and a high level of accuracy.The Customer Service ...Show more

Client Service Supervisor

VCATempe, AZ
Full-time

We are seeking an experienced Client Service Professional to join our leadership team as Client Service Supervisor! We are looking for personable yet highly professional "service extraordinaire" to...Show more

HVAC Service Field Supervisor

Collins Comfort MastersTempe, AZ, United States
Full-time

Collins Comfort Masters is currently seeking an HVAC Service Field Supervisor to support, coach and hold accountable our team of HVAC Service Technicians.Competitive Pay and NO WORK SHORTAGE!.Compa...Show more

Field Service Supervisor - PHX

DHL Express (USA), Inc.Phoenix, Arizona, United States of America
Full-time

Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.World’s Best Workplace™ by Great Place to Work and Fortune Magazine.DHL is co...Show more

Customer Service Clerk

SafewayPhoenix, AZ, United States
Part-time

As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with our company's standards and policies.Your role will involve operating electronic ...Show more

CUSTOMER SERVICE REPRESENTATIVE

Family DollarPhoenix, Arizona
Full-time

Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.As a Family Dollar Customer Service Representative ...Show more

Customer Service Representative

PrideStaffPHOENIX, ARIZONA
Full-time
Quick Apply

Customer Service Representative - Call Center.We are thrilled to announce a new Customer Service Representative opportunity! PrideStaff, a nationally recognized staffing company, has been given the...Show more

Customer Service

KFCTempe, AZ, US
Full-time

We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a grea...Show more

Field Service Supervisor - PHX

DHLPhoenix, AZ, United States
Full-time

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.World's Best Workplace by Great Place to Work and Fortu...Show more

Customer Service Specialist

City National BankPhoenix, Arizona, United States
Full-time

WHAT IS THE OPPORTUNITY?The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleag...Show more

Customer Service Rep

Accurate PlacementPhoenix, AZ, US
Full-time

JOB TITLE: Customer Service Rep JOB SUMMARY: This is a temp-to-hire opportunity for a customer service role on the Operations Resource Team.This position involves managing electronic and paper docu...Show more

RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)

Micro ElectronicsPhoenix, AZ, US
Full-time

Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business.Passion, Energy & Commitment describe life at Micro...Show more

Customer Service Lead

Serenity Mental Health CentersPhoenix, AZ, US
Full-time
Quick Apply

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.At Serenity, we’re building high-impact teams and transforming the way people experience well-being.We’ll T...Show more

Customer Service Supervisor

CHUBBPhoenix, AZ, United States
Full-time

The Supervisor of the Agency Services Contact Center partners with the Operations Leadership Team to oversee and optimize daily operations of the DRC phone queues and email inventory, ensuring serv...Show more

Retail Customer Service Supervisor

PetSmartPhoenix, Arizona, United States
Full-time

PetSmart does Anything for Pets – JOIN OUR TEAM!.Retail Customer Service Supervisor (Key Holder).At PetSmart, Anything for Pets begins with our people.Every associate plays a vital role in creating...Show more

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Field Service Supervisor

Field Service Supervisor

EnerSys Delaware Inc.Tempe, AZ, US
30+ days ago
Job type
  • Full-time
Job description

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Learn More About Energy Systems

Job Purpose

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to continue to the realization of service-related sales and service targets.

Essential Duties and Responsibilities

  • Maintain a safe, orderly, and clean work environment
  • Report all injuries or incidents involving subordinates
  • Develops and schedules projects for efficient use of resources
  • Materials, equipment, and employees
  • Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Oversight of physical plant and service vehicles
  • Identify target end-user accounts, and sell service programs
  • Customer relations and resolution of customer issues
  • Direct management of Service employees including, but not limited to: training, performance reviews, recognition, goal setting, and salary administration
  • Oversight of physical plant and service vehicles
  • Inventory control
  • Diagnosis and repair
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
  • Provides the highest quality of service possible in order to assure customer satisfaction
  • Generates substantial annual revenues
  • Functions with little direction
  • Completes compliance and job-specific training
  • This position supervises field support/techs and/or Shop Technicians
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • 5 years related experience
  • Proficient computer knowledge of Microsoft office and internet
  • 3 plus years of previous customer service experience and experience in field support
  • Able to read, write and comprehend the English Language
  • Able to perform basic math, adding, subtracting, multiply and divide in all units of measure, using whole numbers, fractions, and decimals
  • Solid mechanical and electrical aptitude
  • Able to problem solve equations
  • College Degree preferred but will accept High school Diploma/GED with industry related experience

Preferred Qualifications

  • Advanced electrical and mechanical understanding
  • The use of test equipment and reading schematics
  • Experience with ERP/SAP a plus
  • College Degree in related field

General Job Requirements

  • Must be able and willing to do overnight travel
  • Must be able and willing to operate a forklift.
  • This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
  • Must be able to differentiate colors.
  • Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
  • Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
  • Must be able and willing to be on-call.
  • Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
  • Risk of electrical shock.
  • This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
  • This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights

Know Your Rights (Spanish)

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.