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Customer service supervisor Jobs in Richmond, CA

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Customer service supervisor • richmond ca

Last updated: 2 days ago
Service Coordinator / Customer Service

Service Coordinator / Customer Service

Mercedes-Benz of OaklandOakland, CA, United States
Full-time
Service Coordinator / Customer Service.The BDC is a group of dedicated and trained staff; focused on capturing and managing all customer contact. The BDC is committed to increasing service drive traff...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

U-HaulOakland, CA, United States
Full-time
International Bl, Oakland, California 94601 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Custo...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

AmazonHercules, CA, USA
Full-time
Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Family DollarOakland, CA, USA
Full-time
Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Third Party CSOakland, CA, United States
Full-time
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly sol...Show moreLast updated: 19 days ago
  • Promoted
Customer Service Supervisor

Customer Service Supervisor

California StaffingOakland, CA, US
Full-time
At Transdev, we have built a strong culture of safety, professionalism, and commitment to Diversity, Equity, and Inclusion (DEI). We expect all team members to champion our Company standards of cond...Show moreLast updated: 5 days ago
  • Promoted
Customer Service Supervisor Cross Functional

Customer Service Supervisor Cross Functional

Austin Community CollegeOakland, CA, United States
Full-time
Customer Service Supervisor - Cross Functional.We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow....Show moreLast updated: 3 days ago
  • Promoted
Customer Service

Customer Service

TradeJobsWorkforce94706 Albany, CA, US
Full-time
Required Skill : Must have 3+ years Customer Service experience, preferably within a food manufacturing environment.Fast paced hospitality and / or Retail experience may be considered.Must posses e...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service / Sales

Customer Service / Sales

Home Depot (Retail)Oakland, CA, US
Full-time
Customer Service / Sales | Home Depot.Position Purpose : Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Associate

Customer Service Associate

WalmartHercules, CA, USA
Full-time
Join the Walmart team and provide exceptional customer service while working in a dynamic, team-oriented environment.As a Customer Service Associate, you will help customers find the products they ...Show moreLast updated: 30+ days ago
  • Promoted
Louisiana Licensed Customer Service Supervisor

Louisiana Licensed Customer Service Supervisor

VirtualVocationsOakland, California, United States
Full-time
A company is looking for a Supervisor, Customer Service - Louisiana Medicaid.Key Responsibilities Provide leadership and guidance to Customer Care Staff, including hiring and performance manageme...Show moreLast updated: 2 days ago
Customer Service

Customer Service

Morphius CorpOakland, CA, US
Full-time
We are a rapidly growing company that has more clients than we can see.We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.W...Show moreLast updated: 8 days ago
  • Promoted
Customer Service

Customer Service

TradeJobsWorkForce94706 Albany, CA, US
Full-time
Customer Service Job Duties : Processing orders, forms, applications, and requests.Keeping recor...Show moreLast updated: 30+ days ago
  • Promoted
Veterinary Customer Service

Veterinary Customer Service

VCA Animal HospitalsSan Pablo, CA, US
Full-time
We are seeking an experienced Client Service Representative to join our team in San Pablo, CA.At VCA Animal Hospitals, we take our mission statement your pet's health is our top priority and excel...Show moreLast updated: 30+ days ago
Customer Service Supervisor

Customer Service Supervisor

TransdevOakland, CA
Full-time
At Transdev, we have built a strong culture of safety, professionalism, and commitment to Diversity, Equity, and Inclusion (DEI). We expect all team members to champion our Company standards of cond...Show moreLast updated: 9 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Contact Government ServicesOakland, CA, US
Full-time
Customer Service Representative.CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.CGS brings motivat...Show moreLast updated: 30+ days ago
Customer Service

Customer Service

LowesOakland, CA, United States
Full-time
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

WMOakland, California, USA
Full-time
The Customer Service Representative II position receives and processes inquiries from customers serves as the end-to-end point of contact for customers and resolves customer issues.The role manages...Show moreLast updated: 2 days ago
Customer Service Associate

Customer Service Associate

ShellOrinda, CA, United States
Full-time
Are you a people-person who enjoys staying busy, helping others, and working in a fast-paced environment? Rebel Convenience Stores is looking for friendly and reliable Customer Service Associates t...Show moreLast updated: 30+ days ago
People also ask
Service Coordinator / Customer Service

Service Coordinator / Customer Service

Mercedes-Benz of OaklandOakland, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Service Coordinator / Customer Service

The BDC is a group of dedicated and trained staff; focused on capturing and managing all customer contact. The BDC is committed to increasing service drive traffic while developing, maintaining, and enhancing the customer’s overall experience.

Contacts are both inbound (Customer to Dealership) and outbound (Dealership to Prospect / Customer). These contacts are primarily via telephone but can also be made electronically. The Service Coordinator is a key player in the Service Department for fostering positive customer relations as they are usually the first point of contact in the service appointment process. The Service Coordinator works closely with all service and parts department personnel.

Primary Responsibilities :

  • Receive all inbound calls to the Service Department
  • Maintain a friendly and efficient manner while answering customer’s questions and providing general or related service information.
  • Use detailed scripts to handle Customer’s concerns.
  • Set service appointments and arrange any other necessary details (i.e. parts, rental etc).
  • Make outbound calls to existing customers for appointment confirmation and follow-up if necessary.
  • Conduct customer satisfaction surveys following the service visit.
  • Keeping current with coupons, direct mail pieces and all service specials.

Maintain Mercedes-Benz product knowledge sufficient to address customer inquiries

Ideal Candidates will have :

  • Flexible schedule to work any Business hours (Mon – Sat)
  • Prior Customer Service experience
  • Display ethical behavior while providing the highest degree of customer satisfaction in all aspects of dealing with high level clientele.
  • Outstanding communications skills
  • Professional appearance and work ethic
  • Detail-oriented
  • Strong phone presence and skills
  • Enthusiastic and enjoys being a team player, but also self-sufficient and able to work independently.
  • Strong ability to multi-task
  • Strong MS Office Suite computer skills, Windows proficient
  • Automotive Experience a plus
  • Benefits Include :

  • Competitive Compensation
  • Flexible Schedules
  • 401K
  • Paid Time Off
  • Paid Training
  • Vision / Dental / Health Insurance
  • Positive Culture
  • Continuous Training & Development
  • Promote From Within - Advancement into other opportunities!
  • Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.

    Submit resume for review and next steps.

    We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.