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Customer service supervisor Jobs in Rochester mn

Last updated: 9 hours ago
Customer Service

Customer Service

Hy-Vee, Inc.Rochester #1, Crossroads Dr. SW, Rochester, MN
Part-time
Show moreLast updated: 30+ days ago
Sales & Customer Service Associate

Sales & Customer Service Associate

Massage EnvyRochester, MN, US
$15.00–$18.00 hourly
Show moreLast updated: 30+ days ago
  • Promoted
  • New!
FOOD SERVICE WORKER / CASHIER (FULL TIME)

FOOD SERVICE WORKER / CASHIER (FULL TIME)

Compass GroupMN, United States
Full-time +1
Show moreLast updated: 9 hours ago
Service Advisor - Emerald Financial Group

Service Advisor - Emerald Financial Group

ThriventMN,Rochester
$100,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Remote Customer Service

Remote Customer Service

LiveopsRochester, Minnesota, United States
$45.00 hourly
Remote
Full-time
Show moreLast updated: 2 days ago
  • Promoted
Customer Service Supervisor

Customer Service Supervisor

VirtualVocationsRochester, Minnesota, United States
Full-time
Show moreLast updated: 2 days ago
  • Promoted
CUSTOMER SERVICE AGENT

CUSTOMER SERVICE AGENT

UPSRochester, MN, United States
Full-time +1
Show moreLast updated: 10 days ago
  • Promoted
Food Service Assistant

Food Service Assistant

CostcoRochester, MN, US
Full-time
Show moreLast updated: 7 days ago
Customer Service Representative

Customer Service Representative

CVS HealthMinnesota, Work At Home, US
$17.00–$28.45 hourly
Remote
Full-time
Show moreLast updated: 30+ days ago
Retail Customer Service Associate

Retail Customer Service Associate

FedExRochester, Minnesota, US
$16.00–$18.80 hourly
Full-time
Show moreLast updated: 29 days ago
Customer Service Representative

Customer Service Representative

U-HaulRochester, Minnesota
Part-time
Show moreLast updated: 30+ days ago
Customer Service Manager

Customer Service Manager

Hobby LobbyMinnesota
Full-time
Show moreLast updated: 29 days ago
Customer - Food Service

Customer - Food Service

Kwik Trip IncRochester, MN
Show moreLast updated: 30+ days ago
Customer Service Associate

Customer Service Associate

SaversRochester, MN
Full-time
Show moreLast updated: 30+ days ago
Customer Service Associate

Customer Service Associate

Savers / Value VillageRochester, MN, US
Show moreLast updated: 28 days ago
  • Promoted
  • New!
AUTO SERVICE MANAGER

AUTO SERVICE MANAGER

Fleet FarmMN, United States
Full-time
Show moreLast updated: 9 hours ago
  • Promoted
  • New!
AUTOMOTIVE SERVICE ADVISOR

AUTOMOTIVE SERVICE ADVISOR

RydellautomallMN, United States
Full-time
Show moreLast updated: 9 hours ago
  • Promoted
Customer - Food Service

Customer - Food Service

Kwik Trip, Inc.Rochester, MN, United States
$16.00 hourly
Full-time
Show moreLast updated: 25 days ago
Customer Service Associate

Customer Service Associate

WalgreensROCHESTER, Minnesota, US
Show moreLast updated: 30+ days ago
Customer Service

Customer Service

Hy-Vee, Inc.Rochester #1, Crossroads Dr. SW, Rochester, MN
30+ days ago
Job type
  • Part-time
Job description

Description

Job Title : Customer Service

Department : Grocery

FLSA : Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you : None

Primary Duties and Responsibilities

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by : (examples include)escorting them to the products they’re looking forsecuring products that are out of reachloading

    • or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience.

  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
  • Processes Western Union orders.
  • Processes Western Union orders.
  • Sells money orders, cashes payroll, personal, ADC, and social security checks.
  • Sells hunting and fishing licenses.
  • Breaks down and puts money in utility drawers.
  • Signs on postal department, breaks down, and turns off postal register.
  • Processes paid outs.
  • Sends faxes for customers.
  • Counts the days’ coupons.
  • Processes refunds for customers and department approved refunds.
  • Answers the telephone for the store using appropriate telephone techniques.
  • Utilizes the intercom system for paging, etc. using appropriate procedures.
  • Removes trash in a timely manner.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

    • Secondary Duties and Responsibilities

  • Signs on and off lottery machines.
  • Assists customers with dry cleaning where applicable.
  • Assists customers at the registers where necessary.
  • Sells and redeems lottery tickets.
  • Processes bottle refunds.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

    • Knowledge, Skills, Abilities and Worker Characteristics

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

    • Education and Experience

    High school or equivalent experience and over six months up to one year of similar or related work experience.

    Physical Requirements

  • Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
  • Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • The following physical activities are necessary to perform this job : Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

    • Working Conditions

    This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

    Equipment Used to Perform Job

    Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

    Contacts

    Has daily contact with customers, weekly contact with suppliers / vendors, and monthly contact with federal / state governmental or regulatory agencies.

    Are you ready to smile,