DescriptionAnswer incoming phone calls from members covered by our client company health benefit plans and identify the type of assistance the customer needs, Investigate requests and problems, with some assistance from othersAsk appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systemsIntervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when neededAssist and educate providers about the client benefit plan, including contracting opportunities with our company on behalf of the clientTop Skills DetailsCustomer serviceCall centerOutbound calls Health careData entryInsuranceAdditional Skills & QualificationsMust have : Customer service - prefer call center but open to retail Must be comfortable with phone experience - lock down candidates on being on the phone and making outbound calls Looking for someone wanting a long-term careerCandidates need to be able to make and take difficult callsExperience LevelEntry LevelPay and BenefitsThe pay range for this position is $16.00 - $20.00- Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off / Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in West Des Moines,IA.Application DeadlineThis position will be accepting applications until Dec 17, 2024. About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Learn More