Customer success manager Jobs in Arlington, TX

Job description

Position Purpose :

The Customer Success Manager is integral in ensuring the success and satisfaction of our valued customers. You will be responsible for all activities from order to cash while building and maintaining strong relationships with customers, understanding their needs and goals, and working collaboratively across internal and external teams to deliver solutions that exceed customer expectations.

Operating Principles :

Customer Service :

• Customer Service as a one stop shop, face of the operations

Increase Customer Intimacy :

Customer Focus :

Position Responsibilities :

Order management – Tracking & Monitoring

Timely & accurate customer communication

Drives issues resolution – root cause / corrective action implementation

Leads operational optimization & forecasting

Monitors & leads the execution on KPIs – OTIF, Claims, Inventory Accuracy, etc.

Leads customer specific continuous improvement activities related to claims, complaints, etc.

Manages claims intake and facilitates resolution internally & externally

Leads & develops teammates

Position Requirements :

Bachelor’s degree

Minimum of 5 years experience leading, developing, and managing teams

Previous work experience with customer management in a Food & Beverage manufacturing production / processing environment

Proficiency in Microsoft suite of tools

Ability to build strong relationships with both internal and external stakeholders

Demonstrated track record of being a self-starter and being resourceful

Excellent verbal and written communication skills

Excellent analytical, problem-solving and negotiating skills

Working Conditions

This role operates in a wet and cold / refrigerated environment (around 35 degrees F) located within a manufacturing, warehousing, and production type facility. Must be able to withstand cold temperatures for extended periods

This is largely a static role with standing, however, the ability to perform repetitive bending and standing up is also required. This would require the ability to lift 10-35 lbs. repetitively and up to 45 lbs. occasionally. Depending on the area, must also be able to push / pull up to 250 lbs. on rollers occasionally

Must be able to physically walk the production floor having a hands-on approach with problem solving

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Universal Pure Is an Equal Employment Opportunity Employer

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