Customer success manager Jobs in Cambridge, MA

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Introduction :

At Dedrone we are building the world's leading airspace security solutions to protect people, property and information from the threat of drones. Our AI-driven software is combined with state-of-the-art sensors and effectors all working together to detect, track, identify and mitigate drones. This is why Dedrone is experiencing exponential growth and has the world's largest installed base of customers including 130+ critical infrastructure sites, 70+ public safety entities, and 50+ federal government customers in 40 countries around the world.

Position Overview :

As a Customer Success Manager at Dedrone, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. You will serve as the primary point of contact for a portfolio of customers, fostering strong relationships, understanding their needs, and providing strategic guidance to maximize the value they receive from our products and services. This role requires a blend of technical expertise, customer relationship management skills, and a passion for delivering exceptional service.

Key Responsibilities :

• Develop and maintain strong, long-term relationships with assigned customers, serving as their trusted advisor and advocate within the organization.
• Proactively engage with customers to understand their business objectives, challenges, and requirements, and align our solutions to help them achieve their goals.
• Collaborate cross-functionally with sales, product, and support teams to ensure seamless onboarding, implementation, and ongoing support for customers.
• Drive adoption and usage of our products and services by providing proactive guidance, training, and best practices to customers.
• Monitor customer health metrics and proactively identify opportunities to drive value and mitigate risks.
• Lead regular business reviews with customers to review performance, identify areas for improvement, and uncover opportunities for upsell or expansion.
• Serve as the voice of the customer within the organization, providing feedback and insights to inform product development and enhancements.
• Stay current on industry trends, best practices, and competitive landscape to continuously enhance the customer experience and drive customer success.

About You :

Skills & Abilities :

We Offer :

At Dedrone, you can expect to work in a startup-like atmosphere, expect excitement as well as tasks that are diverse in nature. We're a highly qualified, international team that's passionate about what we do and where we want to go. Our corporate structure is flat, and we offer plenty of room for individual ideas to develop. We are quick in our decision-making and like to keep our processes lean. We also offer permanent positions from day one, flexible working hours, team events, free coffee, treats and much more.

Join our team of talented professionals and contribute to the advancement of cutting-edge and globally implemented airspace security solutions. If you are passionate about customer success and thrive in a collaborative environment, we would love to hear from you.

Dedrone is an equal opportunity employer. All applicants for this position will be considered for employment without regard to race, color, religion, national origin, veteran status, disability status, sex, sexual orientation, or gender identity (including m / f / x)

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.