Customer success manager • cambridge ma
Customer Success ManagerSince 1999, Salary has been on a mission to help the world get pay right.We started by making compensation data accessible to everyone.Millions of employees and job seekers ... Show more
At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise, and technologies to drive their organizations in exciting new directions.What mak... Show more
At Freshworks, we're on a mission to help businesses delight their customers and employees through simple, powerful software.As we continue to grow our Enterprise business, we're looking for a Cust... Show more
We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention, growth and loyalty.Specifically, Customer Success ... Show more
Black Kite is the global leader in third-party cyber risk intelligence, trusted by more than 3,000 organizations worldwide.We give security and business leaders a continuous, outside-in view of the... Show more
At Zappi we take pride in helping some of the world's most influential companies transform the way they approach insights.We’re developing tools and programs around them that allow our customers to... Show more
We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth.TireTutor's product, ... Show more
We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention, growth and loyalty.Specifically, Customer Success ... Show more
Vice President, Customer Success.Boston, Massachusetts, United States.Join Axon and be a Force for Good.At Axon, we're on a mission to Protect Life.We're explorers, pursuing society's most critical... Show more
Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day.Do you use apps to get things done in your day-to-day life? We secure them.Ensur... Show more
Location: Boston, MA; RTP area, NC; Chicago, IL.This role is not eligible for relocation assistance**.Zifo is seeking a Customer Success Manager (CSM) to join our commercial team! This position wil... Show more
Senior Customer Success Manager.The Senior Customer Success Manager is responsible for driving long-term customer value, adoption, retention, and strategic alignment across a portfolio of Enterpris... Show more
Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working.Our team works with some of the biggest names in regulated industries,... Show more
Customer Success Manager, Top Accounts.Boston, MA; San Francisco, CA | New York City, NY; Seattle, WA; Washington, DC.Anthropic's mission is to create reliable, interpretable, and steerable AI syst... Show more
Solar power is the largest source of new energy in the world.Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech company building software to enable the solar energy industry to sc... Show more
Hybrid – 8 days a month in the office (Chicago, Indianapolis, Waltham, Dallas, Philadelphia, Kennesaw).The Customer Success Engagement Manager plays a lead role in managing and driving customer val... Show more
Enterprise Customer Success Manager.At Bynder, we don't just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.In an era of exploding con... Show more
Boston, MA Webster & Webster Associates is seeking a Customer Success Engineer on behalf of an innovative global technology company specializing in advanced software solutions for the embedded syst... Show more
Deals are more competitive than ever! 55% of companies say they have more competitive deals than they did a year ago, and sellers are facing competitors in nearly 7 out of every 10 deals.And yet th... Show more
We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work.Partners get excited after the first demo, now we... Show more
The average salary range is between $ 19,500 and $ 107,500 year , with the average salary hovering around $ 80,000 year .
The average salary range is between $ 65,000 and $ 131,317 year , with the average salary hovering around $ 87,176 year .
Customer Success ManagerSince 1999, Salary has been on a mission to help the world get pay right. We started by making compensation data accessible to everyone. Millions of employees and job seekers use Salary's free tools to understand their market value and negotiate their pay with confidence. For organizations, we go much deeper. Our CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly. We're not the loudest voice in the room. We're the most prepared. We lead with data, build for real-world HR, and deliver innovation customers can put to work immediately. If you believe pay matters, we'd like to meet you. About the Role...As a Salary Customer Success Manager, you will be responsible for building strong relationships with your accounts, driving revenue expansion, ensuring client retention and providing exceptional customer service. Based at our Waltham, MA headquarters, this position is eligible for a hybrid work arrangement.Base Salary Range: $ 75,000 plus uncapped commissions A Day in the Life...Relationship management; serve as the primary point of contact for assigned clients, build trust and long-term rapport Issue resolution; capture client feedback and resolve issues in a timely and professional manner; collaborate and coordinate with internal teams to resolve concernsRenewals and retention; proactively check-in with accounts to ensure usage and adoption, as well as identify at risk accountsUpsell/cross-sell; identify and close opportunities to expand the Salary footprintAccount health and adoption; ensure clients are well versed in the Salary offerings and new/future product enhancementsReporting and reviews; run periodic business reviews to showcase delivered value and align on client goalsWork collaboratively with peers to share best practices and strengthen our overall success strategyCultivate references, case studies, and referrals from happy customers Provide product feedback and feature requests back to Product ManagementAbout You...Bachelor's DegreeMinimum of 2 years' customer-facing experience supporting HCM productsExcellent communication and interpersonal skills Ability to build relationships and rapport; customer focusedProactive; strong problem solverData fluent and analytical Solid business acumen; aligning product to client KPIsHighly organized; ability to manage multiple projects and prioritiesSkilled in negotiation and objection handlingExceptional cross-functional coordination; ability to work collaboratively across departmentsSalary Perks...11 paid holidays and generous paid vacation timeFree lunch, snacks, and drinksCell phone reimbursementRobust benefit plan including medical, dental, vision, life, disability coverage401K with 6% Company matchHybrid work We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities.At Salary, we know your worth- Apply today to explore opportunities to join our team!
