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Customer success manager Jobs in Carrollton, TX

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Customer success manager • carrollton tx

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Customer Success Manager

Customer Success Manager

ePlusTexas, United States
$75,000.00–$125,000.00 yearly
As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Specialist

Customer Success Specialist

ConcentraAddison, TX, United States
Full-time
Please be advised, if you are viewing this position on Indeed, that the salary rate / range set forth herein was provided by Indeed. Concentra's market specific rate / range will be provided during the ...Show moreLast updated: 3 days ago
Customer Success Manager - Remote

Customer Success Manager - Remote

G5Richardson, TX, US
Remote
The Customer Success Manager - Mid Market is responsible for the performance, growth, and retention of accounts within their assigned vertical. The CSM is the primary relationship owner with the cli...Show moreLast updated: 30+ days ago
Customer Success Manager

Customer Success Manager

soleraVirtual Texas
Full-time
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and ...Show moreLast updated: 30+ days ago
Customer Success Manager - Multifamily / PropTech

Customer Success Manager - Multifamily / PropTech

RealPage, Inc.Richardson, Texas, US
Full-time
The Customer Success Manager (CSM) reports to the Senior Manager of Customer Success.This role will leverage industry expertise and in-depth RealPage solutions knowledge / thought leadership to conne...Show moreLast updated: 30+ days ago
Senior Customer Success Executive (Legal)

Senior Customer Success Executive (Legal)

Thomson ReutersUSA, Frisco, 6160 Warren Parkway
Full-time
Senior Customer Success Executive (Sr CSE).Corporate Segment- Global Accounts will be responsible for Legal Global Key Enterprise customers within our business. The Sr CSE leads renewal and upsell s...Show moreLast updated: 30+ days ago
Senior Customer Success Manager

Senior Customer Success Manager

Workday, Inc.TX, USA
$98,200.00–$182,000.00 yearly
Full-time
Senior Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams. Members of CSM advocate on behalf of Workday customers and take a team-...Show moreLast updated: 30+ days ago
Direct Customer Success Representative

Direct Customer Success Representative

Success OS IncNorth Houston, TX, US
Full-time
Quick Apply
We are currently looking for an entry-level individual with a customer support background for a full-time Direct Customer Success Representative position. For this Direct Customer Success Representa...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

ServiceNowAddison, Texas, USA
Full-time
What you get to do in this role : .The role of the Customer Success Manager is to act as an advocate for our customers.You will oversee a portfolio of customers to help them achieve business outcomes...Show moreLast updated: 1 day ago
Customer Success Manager

Customer Success Manager

asset worksTexas, TX
Full-time
SoftChalk (an affiliate of AssetWorks Inc.Our mission is to grow, and every year we invest in new teams to ensure that we remain aligned with that mission. With a proven track record of over 20 year...Show moreLast updated: 30+ days ago
Customer Success Manager - West

Customer Success Manager - West

Time DoctorTexas, United States
Full-time
As a Customer Success Manager (CSM), you will own a strategic portfolio of accounts, focusing on driving adoption, retention, and expansion. You will act as a trusted advisor, helping customers maxi...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

SIMCO ElectronicsRichardson, TX, United States
Full-time
SIMCO is seeking a Customer Success Manager as a field salesperson in the Dallas metro area where the density of existing clients is most prominent and laboratory operations are located.The larger ...Show moreLast updated: 3 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

HoyaLewisville, TX, United States
Full-time
The Customer Success Manager supports customers identified as Key Accounts for the purpose of maximizing customer retention and delivering an annual sales growth objective.Key Account definition in...Show moreLast updated: 30+ days ago
  • Promoted
Sr. Customer Success Advocate

Sr. Customer Success Advocate

LineLeaderAddison, TX, United States
Full-time
We're on a mission to help childcare centers thrive.Our software platform simplifies marketing, registration, payment processing, and operations for early education, childcare, and after school car...Show moreLast updated: 12 days ago
Customer Success Executive

Customer Success Executive

Infinite RangesTexas, US
Full-time +1
In the game of life, are you stuck on level "Meh"? Why not unlock a legendary career move with us at Infinite Ranges!.Let me spill the tea – Infinite Ranges stands on the cutting edge of depl...Show moreLast updated: 8 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

HOYA Vision CareLewisville, TX, United States
The Customer Success Manager supports customers identified as Key Accounts for the purpose of maximizing customer retention and delivering an annual sales growth objective.Key Account definition in...Show moreLast updated: 30+ days ago
Customer Success Manager - US Remote

Customer Success Manager - US Remote

MultiplierTexas, United States
Remote
The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change.By removing barr...Show moreLast updated: 24 days ago
  • Promoted
Client Success Manager

Client Success Manager

INSPYR SolutionsAustin, Texas Metropolitan Area, United States
Full-time
INSPYR Solutions is looking for a motivated and highly organized critical thinker to join our Operations team as a Client Success Manager. This candidate must have outstanding verbal and written com...Show moreLast updated: 9 days ago
Customer Success Consultant

Customer Success Consultant

RELX Inc. CompanyTexas
Remote
Full-time
As a Customer Success Consultant, you will manage and nurture relationships with Law Firm Clients.You will serve as the main point of contact for clients of the assigned solution, ensuring their su...Show moreLast updated: 30+ days ago
Customer Success Manager

Customer Success Manager

ePlusTexas, United States
30+ days ago
Salary
$75,000.00–$125,000.00 yearly
Job description

Overview

As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives.

  • HYBRID / REMOTE - Must be in Dallas or Houston area.

Responsibilities

CORPORATE VALUES

Respectful communication and cooperation : We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation : Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work / life balance that supports our employees’ varying needs : We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities : We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

YOUR IMPACT

The essential functions of this position include :

  • Oversee, train, assist and develop the Customer Success staff
  • Develop strong relationships and teams, both with external customers and internal constituents
  • Motivate and mentor team members
  • Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment
  • Advocate customer needs and issues cross-departmentally
  • Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed
  • Establish a trusted, strategic partner relationship with each assigned client and drive continued value of our products and services
  • Lead and manage quarterly and / or semi-annual service business reviews
  • Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews
  • Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations
  • Welcome and act as a point of contact and coordinator for clients during the onboarding process
  • Host go-live meetings with new customers; deliver signed start-of-service letters to billing contacts
  • Work with customers to maintain key customer information such as contracts, escalation lists and location information
  • Facilitate communications and handoffs for issues and concerns around non-managed services
  • Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account base
  • Manage handoff of upsell opportunities to the respective Business Development Executive and / or Account Executive for appropriate follow-up
  • Provide data for account reconciliation (change orders / true ups) on a quarterly basis
  • Provide necessary data in support of quotes and contracting of Change Orders
  • QUALIFICATIONS

  • Relevant degree and / or professional qualifications
  • ITIL v. 3 Foundations certification
  • Minimum 3 – 5 years of experience in a client-facing position
  • Development and delivery of quality presentations
  • Working with or for an IT managed services organization / company
  • Able to work independently and as part of a fast-paced team environment
  • Strong people management skills with strong communication abilities
  • Strong client focus and high-level customer service expertise
  • Demonstrate depth of operational services management expertise
  • Strong development focus
  • Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.
  • Ability to travel to customer sites, typically within a 2-3 hour drive; overnight and air or train travel may be required on a limited basis
  • POSITION SPECIFICS

    The base salary range for this position at commencement of employment is expected to be between $75,000 and $125,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and / or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed .

    If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.

    PHYSICAL REQUIREMENTS

    While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

    By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

    IND1

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    Compensation

    Our competitive financial benefits help you plan for your future, reward performance, and offer peace of mind throughout every stage in life :

  • Competitive compensation
  • Annual Bonus
  • RSU Awards
  • Retirement and Savings Programs
  • Financial Wellbeing

    Our financial wellbeing programs enable you to become an AMD shareholder, help you plan for retirement, and support you and your family in preparing for the unexpected :

  • Employee Stock Purchase Program (ESPP)
  • Retirement and Savings Plans
  • Life Insurance & Survivor Income Benefits
  • Time Off

    Ensuring AMDers get time to rest and recharge is important to us, and we strive to make sure you have the flexibility to do so by offering various time off options :

  • Paid Vacation
  • Paid Holidays
  • Company Recharge Days
  • Paid Parental Leave
  • Additional Leaves
  • Health & Wellness

    Our programs focus on knowledge and prevention when it comes to your mind and body — by being proactive about our health, we can be ready with tools to cover us before, during, and after health needs arise.

  • Comprehensive health plans
  • Free confidential counseling
  • Fitness center access (certain locations)
  • Employee discounts
  • Complimentary research and referral services for virtually any need
  • Family

    AMD understands that family is at the heart of our employees’ lives, and we offer programs and support for every step along the way

  • Adoption / Surrogacy Benefits
  • Additional time off
  • Life insurance & Survivor Benefits
  • Backup child, elderly and pet care (US only)
  • Research and referral services for ongoing care of a loved one
  • Perks

    Benefits at AMD also provide you with opportunities for career growth, to connect with others, support your community, and much more!

  • Matching Gift Program
  • Volunteer Rewards Program
  • Learning and Development Programs
  • Employee Resource Groups
  • Go Green Programs
  • AMD Discounts