Customer success manager Jobs in Columbus ga

Join the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication! We're on the hunt for a dynamic, team-spirited individual who is not just committed to excellence in customer service but also possesses sharp analytical skills and a zest for thriving in a high-energy setting.

As a pivotal part of our Support team, you'll be harnessing industry-leading practices and processes to steer your portfolio of customers toward seamless enQuesta CIS solution delivery. Your role is much more than managing tasks—it's about championing the success of every code deployment, amplifying customer support, and elevating customer satisfaction to new heights.

In your hands, each customer's strategic vision and operational needs will transform into actionable, bespoke solutions. Your expertise will be the compass guiding our clients through S&S's robust processes, ensuring their demands are not just met but exceeded. Ready to become an integral bridge between customer aspirations and reality? Let's make success stories together!

This remote role welcomes candidates from anywhere in Canada and the US. Preference will be given to the Chattanooga, TN, and Atlanta, GA, areas.

Responsibilities include :

• Manage all aspects of the customer relationship related to code deployments, delivery, and use of enQuesta solutions to maintain high levels of customer satisfaction.
• Ensure customers JIRA tickets are being prioritized, tickets are resolved by developers and proper updates are provided back to customer through Customer Advocate calls.
• Continuously develop stronger customer relationships at the customer support level and inspire customer confidence.
• Possess a comprehensive understanding of the software solution to meet / enhance customer's business needs.
• Coordinates activities of Systems and Software departments to deliver customer requests timely and accurately for assigned customers.
• Facilitate a customer request for a new enhancement or modification to the software by assisting the customer on creating a quote ticket.
• Create presentations on enQuesta features for training materials and present at user group conferences.
• Responsible for coordinating customer training where applicable.
• Track progress for customer and support internal teams as needed for follow up.
• Assume other responsibilities as assigned by the Vice President and / or Director of Customer Success.

What your impact will be : ‎

What we are looking for : ‎

Salary : 75K - $95K

What we can offer :

Harris is an Equal Opportunity / Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

About Systems and Software :

Since 1973 it has been our unrelenting mission at Systems and Software to provide quality customer information system solutions to municipal and investor-owned utilities. To achieve that mission, we fully understand the importance of a committed, engaged group of developers, implementers, and support staff. Click here () to learn more about Systems and Software!

About Harris :

is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

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