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Customer success manager Jobs in Concord, NC

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Customer success manager • concord nc

Last updated: 3 days ago
  • Promoted
5967 - Supply Chain Customer Service Manager / Project Manager

5967 - Supply Chain Customer Service Manager / Project Manager

VeristaConcord, NC, US
Full-time
Supply Chain Customer Service Manager / Project Manager.Verista's 500 experts team up with the world's most recognizable brands in the life science industry to solve their business needs.The nature...Show moreLast updated: 30+ days ago
Remote Customer Success Manager – Tadaweb

Remote Customer Success Manager – Tadaweb

JobspaddyNorth Carolina
Remote
Full-time
Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Supervisor - Signature - Concord, NC

Customer Success Supervisor - Signature - Concord, NC

UPSConcord, NC, US
Permanent
Signature Customer Success Supervisor.Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented ...Show moreLast updated: 19 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

FastSignsConcord, NC, US
Full-time
Customer Service Representative.FASTSIGNS #112001 is hiring for a Customer Service Representative to join our team!.Ongoing Training Opportunities. Be the initial contact with current as well as pro...Show moreLast updated: 30+ days ago
5967 - Supply Chain Customer Service Manager / Project Manager

5967 - Supply Chain Customer Service Manager / Project Manager

Verista, Inc.Concord, NC, US
Full-time
The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world's most pressing heal...Show moreLast updated: 30+ days ago
Full Time Assistant Customer Service Manager DLT

Full Time Assistant Customer Service Manager DLT

Harris TeeterHarrisburg, NC, United States
Full-time
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ove...Show moreLast updated: 3 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Circle KConcord, NC, US
Full-time
Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Mr. ApplianceConcord, NC, United States
Full-time
Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in ...Show moreLast updated: 30+ days ago
Customer Service Help

Customer Service Help

Decadence Popcorn Concord LLCConcord, NC, US
Full-time
Join Our Team as Customer Service Help at Decadence Popcorn Concord LLC!.Are you passionate about providing exceptional customer experiences? Do you enjoy working in a friendly and fast-paced envir...Show moreLast updated: 10 days ago
Customer Service Representative

Customer Service Representative

Circle K Stores, Inc.Concord, NC, United States
Part-time
Store 2723951 : 8501 Concord Mills Blvd, Concord, North Carolina 28027.Customer Service Representative.We want you to join our team as a Customer Service Representative. If you have the desire to be ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Manager-Concord-North Carolina

Customer Service Manager-Concord-North Carolina

AlleimaConcord, NC, US
Full-time
Sales Customer Service Manager.Kanthal, part of the Alleima Group, is a world-leading brand for products and services in industrial heating technology and resistance material.In this exciting role,...Show moreLast updated: 30+ days ago
  • Promoted
PT Customer Lead

PT Customer Lead

Food LionConcord, NC, US
Full-time
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957.Today, our 82,000 associates work hard to make sure our customers have access t...Show moreLast updated: 30+ days ago
Customer Success Manager

Customer Success Manager

EnerexConcord, NC, US
Full-time
Enerex is a leading SaaS provider dedicated to empowering energy suppliers and brokers with cutting-edge solutions that streamline operations and drive success. Our flagship platform, Sparkplug is t...Show moreLast updated: 30+ days ago
Customer Service Associate

Customer Service Associate

Big LotsConcord, NC, United States
Full-time
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Big Lots Customer Service Associate you will be res...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Family DollarHarrisburg, NC, USA
Full-time
Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service

Customer Service

LowesMount Pleasant, NC, United States
Full-time
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

AmazonKannapolis, NC, USA
Full-time
Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...Show moreLast updated: 30+ days ago
Customer Service Associate

Customer Service Associate

Variety Stores LLCKannapolis, NC, US
Full-time +1
As a Roses / Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Associate

Customer Service Associate

WalmartHarrisburg, NC, USA
Full-time
Join the Walmart team and provide exceptional customer service while working in a dynamic, team-oriented environment.As a Customer Service Associate, you will help customers find the products they ...Show moreLast updated: 30+ days ago
People also ask
5967 - Supply Chain Customer Service Manager / Project Manager

5967 - Supply Chain Customer Service Manager / Project Manager

VeristaConcord, NC, US
30+ days ago
Job type
  • Full-time
Job description

Supply Chain Customer Service Manager / Project Manager

Verista's 500 experts team up with the world's most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world's most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values :

  • We empower and support our colleagues
  • We commit to client success at every turn
  • We have the courage to do the right thing
  • We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
  • We constantly acquire new skills and learn from our experiences to enhance our collective expertise

Supply Chain Customer Service Manager Responsibilities :

  • This Supply Chain Customer Service Manager requires an understanding of the manufacturing processes and an ability to communicate status with multiple customers, as well as a desire to develop and maintain the highest possible standard of customer service. This role must also embrace the latest technology and systems to develop new and innovative means of communication with customers that enhance reputation and deliver exceptional service. The role requires a desire to understand the various customer requirements and be able to represent our facility in a highly professional, responsive, and detailed manner. This role has detailed interactions with customers, internal stakeholders, and International Distribution personnel to ensure orders deliver on-time and in-full to customer requirements. The Supply Chain Customer Service Manager is responsible for frequent, detailed communications with customers to ensure that customers' expectations are understood and fulfilled. Planning / Scheduling, Timely processing of anticipated delay reports (ADR's), General hub for all schedule related communication in the flow team; represent logistics at flow and process teams as required, Work directly with Master Schedulers and Inspection Planners to ensure we are meeting the needs of our partners, Capacity management, Generate, analyze, and report plant capacity analysis, Customer Service, Represent customer throughout order process priority setting / negotiations, Communicate status to customers & internal resources (escalating issues as appropriate), Coordinate steps when expediting is required, Work collaboratively to ensure order documentation requirements are met, Facilitate with multiple workcenters to support Forward processing and Final approval.
  • Establish effective internal relationships with key departments / functions, Establish relationships with customers (international & domestic personnel), Support customer service metrics and performance indicators, Monitor customers' forecasts, and service needs, Influence internal performance to meet customers' needs, Know the impact on customers when production plans change, Communicate regularly and proactively with customers, Leverage knowledge of customers to improve the service levels provided
  • Requirements :

  • Previous experience in using SAP
  • Positive attitude & demonstrate a customer service mindset
  • Organizational skills, prioritization skills, and attention to detail
  • PC and systems skills. Familiarity with SAP & demand management systems
  • Manufacturing / supply chain experience familiarity with processes, systems & products
  • Initiative and ability to work well under pressure and deadlines
  • Knowledge / Experience in Manufacturing, Packaging, and / or Customer Service
  • Strong organizational and Project Management skills
  • Knowledge of MRPII and OSSCE
  • Customer oriented
  • Excellent Computer skills (e.g., MRP, SAP, Excel)
  • Master Scheduling
  • Manufacturing in high speed / high volume production process
  • Extensive experience in MRP systems (preference is SAP)
  • Extensive Excel capability
  • Must have the ability to work onsite full-time in Concord, NC
  • National (US) Range $80,465 - $136,225 USD

    Benefits :

  • High growth potential and fast-paced organization with a people-focused culture
  • Competitive pay plus performance-based incentive programs
  • Company-paid Life, Short-Term, and Long-Term Disability Insurance.
  • Medical, Dental & Vision insurances
  • FSA, DCARE, Commuter Benefits
  • Supplemental Life, Hospital, Critical Illness and Legal Insurance
  • Health Savings Account
  • 401(k) Retirement Plan (Employer Matching benefit)
  • Paid Time Off (Rollover Option) and Holidays
  • As Needed Sick Time
  • Tuition Reimbursement
  • Team Social Activities (We have fun!)
  • Employee Recognition
  • Employee Referral Program
  • Paid Parental Leave and Bereavement
  • Verista collects and processes personal data in accordance with applicable data protection laws.