Which cities near Dearborn, MI have the most customer success manager job openings?

The cities near Dearborn, MI that boast the highest number of customer success manager jobs are: Ann Arbor Sterling Heights Warren Akron Grand Rapids Fort Wayne Toledo Cleveland Detroit Lansing

Which cities near Dearborn, MI have the most job openings?

The 10 cities near Dearborn, MI that have the most job openings are: Ann Arbor Sterling Heights Warren Akron Grand Rapids Fort Wayne Toledo Cleveland Detroit Lansing

What are the most popular job searches in Dearborn, MI?

The 10 most popular job searches in Dearborn, MI are: amazon work from home online amazon warehouse government kroger computer security cyber security pharmacist data entry

What are the highest-paying jobs in Dearborn, MI?

The highest-paying jobs are: chief engineer ( from $ 78,500 to $ 202,500 year ) occupational therapy ( from $ 56,550 to $ 200,000 year ) project management ( from $ 94,499 to $ 191,159 year ) nurse practitioner ( from $ 100,000 to $ 187,200 year ) cloud architect ( from $ 159,150 to $ 180,804 year ) clinical manager ( from $ 72,800 to $ 180,000 year ) technical product manager ( from $ 138,320 to $ 178,620 year ) data architect ( from $ 117,000 to $ 176,800 year ) clinical director ( from $ 68,992 to $ 175,875 year )

Which cities in the United States of America offer the highest salaries for customer success manager jobs?

The top 10 cities are: Chico, CA ( from $ 50,000 to $ 195,000 year ) Naperville, IL ( from $ 90,000 to $ 173,125 year ) Tempe, AZ ( from $ 70,000 to $ 171,800 year ) Spokane, WA ( from $ 80,000 to $ 171,648 year ) Palm Bay, FL ( from $ 97,466 to $ 171,600 year ) Sugar Land, TX ( from $ 59,750 to $ 168,250 year ) Baltimore, MD ( from $ 70,000 to $ 165,200 year ) Fort Collins, CO ( from $ 61,425 to $ 164,500 year ) Santa Clarita, CA ( from $ 92,500 to $ 163,800 year ) Santa Rosa, CA ( from $ 92,500 to $ 163,345 year )

Customer success manager Jobs in Dearborn, MI

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Customer success manager • dearborn mi

Last updated: 5 days ago

Customer Service Workforce Manager

CrossFire GroupDetroit, MI, US

Permanent +1

Quick Apply

Senior Workforce Manager (Contract).Duration: 12-month contract with potential extension or direct hire.Local Detroit-area candidates only.Our client is seeking an experienced and strategic Senior ...Show more

Dealership Technology Success Consultant

MSX InternationalDetroit, Michigan, United States

Full-time

Are you passionate about teaching and thrive on helping others succeed? We are looking for you to join our Dealer support Team.As a Dealership Technology Success Consultant, you will be the driving...Show more

Customer Care Associate

NTT DATADetroit, MI, United States

Permanent

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now....Show more

Senior Customer Success Manager

Crescendo.aiDetriot, MI, US

Full-time

Quick Apply

Remote, United States Work Arrangement: Remote Contract Duration: Full Time Expected Start Date: April 2026 About Us Crescendo represents peak CX performance in the AI era.We combine world-class ou...Show more

Office Manager / Customer Service Manager / Bookkeeper

Perigee Manufacturing Company, Inc.Detroit, MI, US

Full-time

Perigee Manufacturing Company is accepting applications for the following position:.Office Manager / Customer Service Manager / Bookkeeper.Requirements and responsibilities:.Oversee, facilitate, & ...Show more

CUSTOMER SERVICE REPRESENTATIVE

Family DollarEcorse, Michigan

Full-time

Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.As a Family Dollar Customer Service Representative ...Show more

Customer Experience Advisor

Fox CDJR TaylorTaylor, MI, United States

Full-time

Join Fox Taylor CDJR as a Full Time Customer Experience Advisor and bring your enthusiasm for customer interaction to life! In this onsite role based in Taylor, MI, you'll delve into a vibrant envi...Show more

Customer Success Manager II

Renaissance ServicesDetroit, MI, United States

Full-time

When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, ...Show more

Customer Service Workforce Manager

MedNational StaffingDetroit, MI, US

Permanent +1

Quick Apply

Customer Service Due Process Manager

Detroit Wayne Integrated Health NetworkDetroit, Michigan, United States, 48202

Full-time

Customer Service Due Process Manager.Under the supervision of the Customer Service Administrator,.Customer Service Due Process Manager is responsible for managing and assuring that the DWIHN’s memb...Show more

Client Success Engineer (Entry Level)

KODE LabsDetroit, MI, United States

Full-time

We're building the operating system for the built world.At KODE Labs, speed, curiosity and hustle matter more than titles.If you're the kind of person who gets obsessed with solving problems, wants...Show more

Customer Engineer

Amphenol TCSDetroit, MI, US

Full-time

Our customer's success depends on our ability to solve their technical challenges and provide interconnect solutions.We value our relationships with these companies and depend on our Sales and Fiel...Show more

Customer Support Representative

AutobooksDetroit, MI, United States

Full-time

The Role: Customer Support Representative.You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail.They look to you as their co...Show more

Customer Service Associate

GrahamDetroit, MI

Full-time +1

Quick Apply

REMOTE - Client Service Associate.Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch.Client Service Associate opportunity with the possibility of becoming a permanent position...Show more

Concierge Customer Service Representative

PerceptaDearborn, MI, US

Full-time

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.As a Concierge Customer Service Representative (specializing in the automotive industr...Show more

Virtual Customer Service Representative

Arias agenciesDetroit, MI, US

Full-time

We are seeking a Virtual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues....Show more

Float Financial Success Specialist

LOC Credit UnionDearborn, MI, USA

Full-time

Quick Apply

Float Financial Success Specialist (Full time).LOC Credit Union is dedicated to helping our members achieve their financial dreams through personalized service, smart banking solutions, and strong ...Show more

Business Relationship Manager _ Large Automotive Customer

TEPHRADetroit, MI, United States

Full-time

This position is part of TCS's IoT and Digital Engineering Service Line, focusing on Managing a.Customer Delight and mine account for driving business growth for.The candidate would build excellent...Show more

Customer Service Representative

Private Duty StaffingDetroit, MI, us

Full-time

Have you lived or worked in the United States?.If you answered YES to at least one of the questions above, then this is the opportunity for you.We are looking for a Customer Service Representative ...Show more

Customer Service Workforce Manager

CrossFire GroupDetroit, MI, US

30+ days ago

Job type

Permanent

Temporary

Quick Apply

Job description

Senior Workforce Manager (Contract)

? Hybrid – Detroit, MI
? Pay Rate: $72.11/hour
? Duration: 12-month contract with potential extension or direct hire
?? Local Detroit-area candidates only

Our client is seeking an experienced and strategic Senior Workforce Manager to lead workforce capacity planning and management initiatives across a large-scale contact center environment. This role will play a critical part in ensuring optimal workforce operations across domestic teams as well as global BPO partners.

The ideal candidate will bring strong expertise in workforce management platforms such as NICE IEX, along with experience supporting large contact center operations with nearly 1,000 representatives.

This role requires a strategic thinker who can translate operational data into actionable workforce strategies while collaborating with senior leadership to support organizational growth and service delivery.

Key Responsibilities

Strategic Workforce Planning
Develop and execute workforce strategies that align staffing levels with long-term business objectives and service level agreements.

Forecasting & Capacity Planning
Use advanced analytics to forecast staffing needs and anticipate fluctuations related to business growth and seasonal demand.

Scheduling Optimization
Oversee the creation and management of workforce schedules that maximize productivity while ensuring service level targets are met.

Real-Time Workforce Management
Lead real-time analysts responsible for monitoring performance and adjusting staffing levels to maintain operational efficiency.

BPO Vendor Coordination
Collaborate with offshore BPO partners in Egypt and the Philippines to ensure alignment with operational expectations, service delivery standards, and contractual performance metrics.

Performance Management & Analytics
Leverage NICE IEX and Power BI to track workforce performance, identify trends, and drive continuous improvement initiatives.

Reporting & Insights

Direct workforce reporting functions to deliver accurate operational insights and performance dashboards for senior leadership.

Stakeholder Collaboration
Partner with executives, operations leaders, and business stakeholders to address workforce challenges and support strategic initiatives.

Budget Oversight
Support management of a workforce budget of approximately $40M, ensuring effective allocation of resources and financial alignment.

Required Qualifications

Bachelor’s degree in Business Administration, Human Resources, or related field
10+ years of workforce management experience
5+ years in a senior or leadership role
Experience supporting large-scale contact center environments (700–1,000+ representatives)
Strong experience with NICE IEX workforce management platform
Experience managing offshore BPO operations
Proficiency with Power BI or workforce analytics tools
Strong analytical, leadership, and stakeholder engagement skills
Lean Six Sigma Green Belt Certification required

Preferred Qualifications

MBA or Master’s degree
Lean Six Sigma Black Belt Certification
Workforce management certification
Experience supporting large enterprise operations or regulated industries

If you are an experienced workforce leader who thrives in a fast-paced operational environment and enjoys driving data-driven workforce strategies, we encourage you to apply.

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