Customer success manager Jobs in Elgin, IL

About ECC :

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person-students, staff members, faculty members, and campus visitors-feels valued. The work of each ECC employee is central to the college's mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule : TBD

Rate of Pay :

This is a Part-Time Support Staff position at grade 12, with an hourly pay rate of $19.96 to $26.61 The offer will be based on education and experience, in alignment with the College's compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.

Benefits :

• Retirement Plans (Pension, 457b, 403b)
• Paid Time Off
• Professional Development / Expense
• Tuition Reimbursement
• Employee Assistance Program (EAP)

FLSA Status : Non-Exempt

Grant Funded : Yes

Job Summary :

An employee in this classification performs work of moderate difficulty by providing individualized support to participating grant program students to ensure successful transition to high school, graduation from high school, and transition to their selected post-secondary opportunities. Work is distinguished by the ability to manage a caseload for specific middle and / or high schools in the ECC district 509 service area, serving low-income and first-generation students. General supervision is received by the assigned manager.

Required Knowledge, Skills & Abilities :

Desired Knowledge, Skills & Abilities :

1. Bachelor degree

2. Experience working with communities in the Elgin Community College District 509 service region preferred.

Essential Duties :

Other Duties :

Physical Demands :

Light (up to 25 lbs occasionally, or 10 lbs frequently)

Visual Acuity :

Close visual acuity (e.g. computer, assembly)

Work Environment : Moderate noise

Environmental Conditions :

Typical office or administrative

Current SSECCA Union Member Information :

The initial posting date for this position is 01 / 14 / 2026. Elgin Community College Support Staff Association (SSECCA) members that apply by 01 / 21 / 2026 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement :

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex / gender / gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College's EEO / AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.