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Customer success manager Jobs in Greensboro, NC

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Customer success manager • greensboro nc

Last updated: 1 day ago
Customer Service Associate

Customer Service Associate

GrahamGreensboro, NC
Full-time +1
Quick Apply
REMOTE - Client Service Associate.Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch.Client Service Associate opportunity with the possibility of becoming a permanent position...Show moreLast updated: 30+ days ago
Remote Customer Success Manager – Tadaweb

Remote Customer Success Manager – Tadaweb

JobspaddyNorth Carolina
Remote
Full-time
Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago
Academic Success Coordinator

Academic Success Coordinator

InsideHigherEdGreensboro, North Carolina, United States
Permanent
Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and scho...Show moreLast updated: 30+ days ago
Retail Customer Service Manager PT

Retail Customer Service Manager PT

Michaels StoresGreensboro, NC, United States
Full-time +1
Store - GREENSBORO-WENDOVER, NC.Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain sto...Show moreLast updated: 15 days ago
Veterinary Hospital Manager

Veterinary Hospital Manager

Carolina Veterinary Specialists GreensboroGreensboro, NC, US
Full-time
The Hospital Manager works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with th...Show moreLast updated: 30+ days ago
Retail Customer Service Manager FT

Retail Customer Service Manager FT

Michael's IncGreensboro, NC, United States
Full-time +1
Store - GREENSBORO-WENDOVER, NC.Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain sto...Show moreLast updated: 15 days ago
Student Success Librarian

Student Success Librarian

UNC GreensboroKenilworth, Greensboro, US
Full-time
The Student Success Librarian will support UNCG students in a variety of ways.They will support UNCG graduate students by coordinating the ROI Internship and Graduate Assistant program.They will hi...Show moreLast updated: 8 days ago
Full Time Assistant Customer Service Manager DLT 33

Full Time Assistant Customer Service Manager DLT 33

Harris TeeterGreensboro, NC, United States
Full-time
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ove...Show moreLast updated: 15 days ago
Sr. Manager, Customer Service

Sr. Manager, Customer Service

Kontoor Brands, Inc.Greensboro, NC, United States
Full-time
Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands : Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on l...Show moreLast updated: 22 days ago
FT Manager Customer Service (H)

FT Manager Customer Service (H)

Food LionGreensboro, NC, United States
Full-time
At Food Lion, Associates are the most important assets to our organization.We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall suc...Show moreLast updated: 1 day ago
Customer Service

Customer Service

Taco BellGreensboro, NC, US
Full-time
The Customer Service is the key to ensuring guest satisfaction.This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.Retail Discount Pr...Show moreLast updated: 13 days ago
Student Success Librarian

Student Success Librarian

University of North Carolina at GreensboroGreensboro, NC, United States
Permanent
Located in North Carolina's third-largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and scho...Show moreLast updated: 7 days ago
Sr. Manager, Customer Service

Sr. Manager, Customer Service

Kontoor BrandsGreensboro, NC, United States
Full-time
Kontoor Brands is a portfolio of three of the worlds most iconic lifestyle, outdoor and workwear brands : Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose?led organization focused on lever...Show moreLast updated: 13 days ago
People also ask
Customer Service Associate

Customer Service Associate

GrahamGreensboro, NC
30+ days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Position : REMOTE - Client Service Associate

Status : Full-Time Hourly (40 hours)

Hours : Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch

  • P henomenal customer service, written, and verbal communication skills

ABOUT THE ORGANIZATION :

This is a temporary, REMOTE – Client Service Associate opportunity with the possibility of becoming a permanent position based on business needs. The Client Service Associate plays a pivotal role in providing fast, friendly support to clients. This role is essential as it serves as the primary point of contact for clients, ensuring their inquiries and problems are addressed promptly and effectively. The Client Service Associate acts as an advocate for our clients, connecting them with the necessary resources and providing valuable feedback to improve our products and services.

Note :

This is not a call center position. On an average day, you will have approximately 20 calls. The majority of communication between the Client Service Associate and the client is done through email or chat.

COMPENSATION & BENEFITS :

  • Temporary job opportunity in a very reputable organization
  • Paid Sick Time
  • Paid Vacation
  • Health insurance, medical and dental
  • Free FinFit Financial Wellness Benefit
  • Free Personal Financial Training Library Benefit
  • Shopping Discount Program, Workplace Advantage
  • Employee Assistance Program
  • Counseling
  • Legal & Financial Consultations
  • Pharmacy Discount Card
  • ESSENTIAL FUNCTIONS and RESPONSIBILITIES :

  • Provide fast and friendly support to clients, addressing inquiries and resolving issues in a timely manner.
  • Understand client inquiries and problems thoroughly, troubleshoot effectively, and deliver optimal solutions.
  • Act as the primary point of contact for clients who do not have a dedicated support person assigned to their accounts.
  • Advocate for clients' needs and preferences within the organization, ensuring their voices are heard and their concerns are addressed.
  • Connect clients with the appropriate resources and departments to resolve issues and fulfill requests.
  • Gather and report client sentiment and feedback to relevant stakeholders, contributing to the improvement of products and services.
  • Collaborate with other teams within the organization to ensure seamless client experiences and effective problem resolution.
  • EXPERIENCE AND REQUIRED QUALIFICATIONS

  • Exceptional communication skills, both written and verbal
  • Strong organization and filing abilities.
  • Strong organizational skills with a keen attention to detail
  • Proficiency in Microsoft Office Suite, particularly Excel and Word
  • Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
  • Previous experience in a customer support role preferred.
  • Strong computer literacy (email, word processing, video conferencing,
  • online research, CRM, and software navigation.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • PHYSICAL DEMANDS

  • This position routinely utilizes standard office equipment such as laptops, computers, phones, photocopiers, and filing cabinets, in a home office as well as an in-person office environment.
  • Ability to lift / move up to 20 pounds.
  • This position is generally performed in a professional office setting; 70% sitting, 20% standing, and 10% walking.
  • The physical requirements described are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with a qualifying disability to perform the essential functions.
  • GENERAL INFORMATION : Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.