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Customer success manager Jobs in Huntsville, AL

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Customer success manager • huntsville al

Last updated: 22 hours ago
Customer Success Manager

Customer Success Manager

Spur StaffingHuntsville, AL, US
Full-time
Spur is on a mission to transform how school districts solve their most pressing workforce challenges.We’re building the future of education staffing—faster, more efficient, and more pe...Show moreLast updated: 30+ days ago
Customer service

Customer service

2nds in Building MaterialsHuntsville, AL, US
Full-time
Candidate will assist customers in a retail environment, driving sales, and ensuring a positive shopping experience.This includes greeting customers, understanding their needs, providing product in...Show moreLast updated: 30+ days ago
Customer Success Representative

Customer Success Representative

ChristianSky AgencyHuntsville, AL, US
Full-time
Quick Apply
Join ChristianSky Agency as a Customer Success Representative!.Empower Your Career, Unlock Your Potential, and Work from Anywhere!. At ChristianSky Agency, we’re on an exciting journey of grow...Show moreLast updated: 30+ days ago
Customer Success Manager, U.S. Navy & U.S. Marine Corps

Customer Success Manager, U.S. Navy & U.S. Marine Corps

PDWHuntsville, AL, United States
Permanent
Performance Drone Works (PDW) builds technologies for the warfighter, by the warfighter.Born out of the Drone Racing League, our roots are competitive, our mindset is tactical, and our mission is c...Show moreLast updated: 30+ days ago
Customer Service Manager - State Farm Agent Team Member

Customer Service Manager - State Farm Agent Team Member

Ken Davis - State Farm AgentHuntsville, AL, US
Full-time
As a Customer Service Manager with Ken Davis State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.Your attention to ...Show moreLast updated: 30+ days ago
  • Promoted
Shift Manager – Customer Service

Shift Manager – Customer Service

Sonic Drive-InHuntsville, Alabama, United States
Full-time
Hot burgers, cold shakes, and little moments of magic right in the neighborhood.At SONIC, we do things a little differently. We find the fun, the moment of chill in the every-day.Working at SONIC, y...Show moreLast updated: 3 days ago
Customer Supply Chain Manager

Customer Supply Chain Manager

SanminaSE, Huntsville, AL
Full-time
Sanmina Corporation (Nasdaq : SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market.Recogn...Show moreLast updated: 24 days ago
  • Promoted
Customer Service

Customer Service

LowesHuntsville, AL, United States
Full-time
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager (AL, Decatur)

Customer Success Manager (AL, Decatur)

Alabama StaffingHuntsville, AL, US
Full-time
Customer Success Manager (AL, Decatur).About the Role : The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer experience exceptional s...Show moreLast updated: 30+ days ago
  • Promoted
Retail Manager- Customer Experience Manager Part Time

Retail Manager- Customer Experience Manager Part Time

MichaelsHuntsville, AL, US
Part-time
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...Show moreLast updated: 20 days ago
  • Promoted
  • New!
Customer Service Manager I II

Customer Service Manager I II

EntergyHuntsville, Alabama, USA
Full-time
Customer Service Manager I - II.This posting may be used to fill multiple positions and can be filled in The Woodlands Huntsville Navasota and Conroe TX. This position can be filled as a Customer Se...Show moreLast updated: 22 hours ago
Customer service

Customer service

Southeastern Salvage Home EmporiumHuntsville, AL, United States
Full-time
Candidate will assist customers in a retail environment, driving sales, and ensuring a positive shopping experience.This includes greeting customers, understanding their needs, providing product in...Show moreLast updated: 30+ days ago
Customer Service Engineer

Customer Service Engineer

Worldwide TechServicesHuntsville, AL, United States
Full-time
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environ...Show moreLast updated: 4 days ago
  • Promoted
Senior Customer Success Manager, Service Provider

Senior Customer Success Manager, Service Provider

RelativityHuntsville, AL, United States
Full-time
The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products. The team guides overall valu...Show moreLast updated: 30+ days ago
Retail - PT Customer Service Manager (Nights / Weekends)

Retail - PT Customer Service Manager (Nights / Weekends)

Michaels StoresMadison, AL, United States
Full-time +1
Store - HUNTSVILLE-MADISON, AL.Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain stor...Show moreLast updated: 2 days ago
Customer Success & Product Operations Specialist

Customer Success & Product Operations Specialist

Fieldcrest VenturesHuntsville, AL, US
Full-time
Fieldcrest Ventures is transforming a business with tens of millions in revenue using cutting-edge AI to redefine an entire industry. We're not talking about chatbots or basic automation.We'...Show moreLast updated: 30+ days ago
  • Promoted
Provider Success Manager Huntsville, AL

Provider Success Manager Huntsville, AL

Clover HealthHuntsville, Alabama, USA
Full-time
By empowering Primary Care Physicians (PCPs) we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.This individual will be re...Show moreLast updated: 7 days ago
Customer Retention Sales Manager

Customer Retention Sales Manager

Rustman AgencyMadison, Alabama, United States
Full-time
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures.We provide life insurance, final expense, and mortgage protection solutions with a strong ...Show moreLast updated: 30+ days ago
Client Success Expert (Remote)

Client Success Expert (Remote)

INFUSEHuntsville, AL, US
Remote
Full-time
We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human.We do n...Show moreLast updated: 30+ days ago
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Customer Success Manager

Customer Success Manager

Spur StaffingHuntsville, AL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Who We Are

Spur is on a mission to transform how school districts solve their most pressing workforce challenges. We’re building the future of education staffing—faster, more efficient, and more personalized than ever before. With deep roots in K-12 and a startup mentality, we combine proven execution with bold innovation.

We’re looking for a Customer Success Manager (CSM) who is energized by big goals, relentless in execution, and committed to delivering exceptional results for our district partners. This is a role for someone who wants to build something that matters and thrive while doing it.

Your Mission

You’ll own a portfolio of school district accounts and serve as the go-to partner for those customers and the workforces who support them. That means building relationships, spotting growth opportunities, solving problems before they escalate, and making sure the schools we serve and the workers we employ feel supported, successful, and empowered every single day.

You will lead with initiative, think strategically, and act decisively to ensure Spur continues to be the most trusted name in education workforce services.

Key Responsibilities

  • Strategic Account Management & Growth

Serve as the primary point of contact for a portfolio of K-12 school district clients.

  • Develop and execute account growth strategies to increase net revenue retention and customer lifetime value.
  • Lead recurring check-ins and performance reviews to assess satisfaction and identify new needs.
  • Collaborate cross-functionally to ensure customer priorities are met with excellence and urgency.
  • Ensure a 100%+ customer retention rate by fostering strong relationships and providing outstanding service.
  • Operational Oversight & Service Excellence
  • Ensure that client service expectations are clearly defined and consistently exceeded.

  • Monitor and coordinate staffing performance, fulfillment rates, and account health indicators.
  • Troubleshoot service delivery issues and handle escalations with speed and professionalism.
  • Review shift fulfillment, timekeeping accuracy, and onboarding activity for assigned accounts.
  • Worker Quality & Retention
  • Act as boots on the ground for recruiting efforts to meet client demands, working closely with the talent acquisition team.

  • Train and coach placed workers to align with district expectations and increase placement longevity.
  • Intervene on patterns of absenteeism or underperformance with clarity and care.
  • Launches & Customer Enablement
  • Lead onboarding and implementation efforts for new customers to ensure a smooth, confident start.

  • Deliver training sessions and consultative support that empower district leaders to get the most from Spur.
  • Serve as a strategic thought partner to clients, identifying ways to improve outcomes across workforce metrics.
  • What You Bring

  • 2–4+ years experience in customer success, account management, or operations.
  • Demonstrated track record managing a book of business with measurable growth and retention impact.
  • Background in education staffing, edtech, HR services, or K-12 operations is highly desirable.
  • Strong sense of ownership and urgency—you push projects over the finish line, not just start them.
  • Clear and confident communicator with excellent follow-through and attention to detail.
  • Willingness to travel frequently throughout North Alabama (60–80%).
  • Who Thrives Here

    This isn’t your typical customer success role. We’re building at startup speed in a sector that truly matters. Our best team members are :

  • Self-starters who take initiative without being asked
  • Obsessed with client outcomes and performance metrics
  • Clear communicators who align early and often
  • Always thinking about how to improve the experience and grow the business
  • Comfortable with ambiguity and motivated by progress over perfection
  • What We Offer

  • Competitive base salary + results-driven bonus structure
  • Comprehensive health, dental, and vision coverage
  • ROWE work environment and flexibility for high performers
  • An entrepreneurial, mission-driven culture where your ideas matter and your work moves fast
  • Career paths into senior roles in success, strategy, and operations
  • Ready to Join Us?

    If you’re the kind of person who thrives when given ownership, believes urgency is a superpower, and gets fired up by making a difference in schools and communities—we want to hear from you.