Customer success manager Jobs in Kent, WA

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This position is responsible for adoption, management, and growth for Cencora's first-to-market Intelligent Suggested Order pharmacy purchasing automation solution, providing leadership and management of the program in its earliest commercialization phases, and managing the successful evolution to a fully commercialized solution. This role works closely with solution owners, field sales, Account Experience, and directly with customers to ensure alignment and execution of solutions and initiatives to support Cencora's goals associated with our ecosystem of inventory solutions.

Primary Duties and Responsibilities :

• Develops and leads customer adoption strategy and provides white glove client support in commercialization of the Intelligent Suggested Order offering to improve customers' buying experience and behavior
• Leads identification and preparation of data and KPIs for tracking customer behavior and system performance, ensuring customer-facing teams are prepared with data and insights to support clients and improve pull-through of the solution
• Recognizes opportunities to improve solution development and client satisfaction with intelligent ordering capabilities; communicates opportunities effectively with solution development lead
• Bridges gaps for internal sales and support teams through understanding of pharmacy operational and buying workflows, and contextualizes Intelligent Suggested Order within the pharmacy workflow
• Develops systematic approach for hand-off of white glove service to appropriate internal teams after initial customer adoption of the solution
• Collaborates with HS&SS Solution Development team to synthesize data and usership of initial commercialized solution to prepare for subsequent phases of development and commercialization
• Elevates the performance of internal support teams (Customer Implementation, Customer Platform Support, Account Experience) for customer training, customer systems support, etc. to ensure uninterrupted experience with program implementation and support.
• Follows customer responses to new ideas, tracks and analyzes the success of the program
• Drives product enhancement based on current customer needs and feedback
• Performs related duties as assigned

Experience and Educational Requirements :

Normally requires broad training in fields such as pharmacy, pharmacy administration, pharmacy procurement, 340B contracts and administration, or similar vocations obtained through completion of bachelor's degree program; requires 7+ years related experience, such as pharmacy buyer or other roles gaining experience in the hospital or similar settings. Depending upon business unit, may require one or more of the following; progressively responsible experience in the pharmacy / distribution business or healthcare and related customer base.

Minimum Skills, Knowledge and Ability Requirements :

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https : / / www.virtualfairhub.com / cencora

Full time

Salary Range

$100,700 - 155,100

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies :

Affiliated Companies : Centaur Services