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Customer success manager Jobs in League City, TX

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Customer success manager • league city tx

Last updated: 3 days ago

Customer Service Manager

Compass Resourcing Group LLCLeague City, TX, United States
Full-time

We're supporting a growing machine shop in the League City area with a Customer Service Manager position.Ideal candidates will have heavy experience in machining or fabrication services sales, and ... Show more

Manager

The Place at Perry'sFriendswood, TX, United States
$65,000.00–$70,000.00 yearly
Full-time

Position Summary The manager is responsible for leading department-level restaurant operations; serving as a role model for the company's core values and Rare and Well-Done experience.The Manager d... Show more

Customer Relations Representative - State Farm Agent Team Member

Matthew Johnson - State Farm AgentFriendswood, TX, US
$50,000.00–$75,000.00 yearly
Full-time

As a Customer Relations Representative - State Farm Agent Team Member with Matthew Johnson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth... Show more

Entry Level Sales Representative - Own Your Success

The Compass Business GroupSeabrook, TX, US
$65,000.00–$85,000.00 yearly
Full-time

Entry-Level Sales Representative – Own Your Success.Commission-Based ($65K–$85K avg/year) + optional base draw.Are you bold, results-driven, and ready to take charge of your career?.At Compass Busi... Show more

Customer Service Warehouse Associate

Ewing Outdoor SupplyFriendswood, TX, US
$18.00–$20.00 hourly
Full-time
Quick Apply

Salary ** $18 - $20 per hour DOE **.Ewing Outdoor Supply is a fourth generation, family-owned .While we have a lot of mantras around the company, two are, “treat the c... Show more

Manager

GRS Foods, LLCLeague City, TX, US
Full-time

Responsible for managing the overall operations of a Jack in the Box restaurant.Responsible for training and leading the entire restaurant staff in consistently delivering a “WOW” guest experience,... Show more

Customer Service - Work from home ($250 Bonus)

NexRepSanta Fe, Texas
$13.00 hourly
Remote
Full-time

Remote Customer Service Representative.Remote, W-9 (Independent Contractor) .Become a Customer Service Representative, work from home, and set your own schedule while helping others!.If helpin... Show more

Shift Manager

Altitude Chicago Trampoline ParkWebster, TX, United States
Full-time

Altitude Trampoline Park Webster is looking for energetic individuals with a passion for guest experience to join our management team! Our Managers are tasked with maintaining a safe and fun enviro... Show more

Customer Service Representative (Celebration Advisor)

WB Liquors & WineWebster, TX, US
Part-time

There are tons to learn about liquor, beer & wine and have some fun along the way!.Always looking for smiling faces and those that are excited to learn and grow with our Team!.Are you enthusiastic,... Show more

Store Manager

Panda Restaurant GroupLEAGUE CITY, TX, US
Full-time

Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal devel... Show more

Manager

A3H Foods, LLCDickinson, TX, US
Full-time

Responsible for managing the overall operations of a Jack in the Box restaurant.Responsible for training and leading the entire restaurant staff in consistently delivering a “WOW” guest experience,... Show more

General Manager

Activate GamesFriendswood, TX, US
$75,000.00 yearly
Full-time +1

Activate is a full-scale interactive gaming facility.We are looking to expand our team with the addition of a General Manager.A successful applicant will be expected to work with the Assistant Mana... Show more

Shift Manager

Five GuysLeague City, TX, United States
Full-time

Urgent Shift Manager Opportunity at Five Guys Burgers and Fries!.Do you thrive in a dynamic and fun work environment? Are you excited about the chance to lead a highly skilled team while earning fa... Show more

Shift Manager

Altitude Trampoline ParkWebster, TX, USA
$12.00 hourly
Full-time
Quick Apply

Altitude Trampoline Park Webster is looking for energetic individuals with a passion for guest experience to join our management team! Our Managers are tasked with maintaining a safe and fun enviro... Show more

Customer Account Partner

InnoSourceWebster, TX, United States
Full-time

Unlock Your Potential in a Role That's More Than Just a Job!.Are you looking for a role where you can thrive, grow, and make a real impact? Imagine being at the center of exciting business ventures... Show more

Manager

Jack In The BoxWebster, TX, United States
Full-time

Position Summary: Responsible for managing the overall operations of a Jack in the Box restaurant.Responsible for training and leading the entire restaurant staff in consistently delivering a "WOW"... Show more

Proposal Manager

BGEWebster, TX, United States
Full-time

Civil Engineering, Construction Management, Land Planning/Landscape Architecture, Environmental, and Survey consulting services for public and private clients throughout Texas, Arkansas, Georgia, N... Show more

cook/customer service

Ryans smokehouseWebster, TX, US
$10.00 hourly
Part-time

Ryan's Smokehouse in Webster, TX is looking for a passionate and energetic Cook/Customer Service team member to join our crew! If you love great BBQ and even better people, this is the place for yo... Show more

Customer Service/Sales

Home Depot (Retail)League City, TX, United States
Full-time

Customer Service/Sales | Home Depot.Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance... Show more

Insurance Customer Service Representative

Frickey Insurance Agency - Farmers InsuranceLEAGUE CITY, TX, US
$3,500.00–$5,000.00 monthly
Full-time
Quick Apply

Were looking for a dynamic and customer-focused.Personal Lines Customer Service Representative.In this role, youll build relationships with clients, provide tailored insurance solutions, and contri... Show more

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Customer Service Manager

Customer Service Manager

Compass Resourcing Group LLCLeague City, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Customer Service Manager

We're supporting a growing machine shop in the League City area with a Customer Service Manager position. Ideal candidates will have heavy experience in machining or fabrication services sales, and be capable of managing of a team of 3-5 direct reports in account management. Position will work closely with company owner to support all facets of sales including bids, quotes, RFP's, RFI's, customer service, order entry, etc.

Position Summary

The Customer Service Manager oversees all customer-facing service operations within the manufacturing organization. This role ensures timely order processing, accurate communication, and high-quality customer support while coordinating closely with production, quality, logistics, and sales teams. The manager is responsible for developing service standards, improving processes, and leading a team that delivers a consistent, professional customer experience.

Key Responsibilities

Customer Service Operations:

  • Lead daily Customer Service Department activities including order entry, order status updates, delivery coordination, inventory and inventory levels and issue resolution
  • Maintain strong communication channels between customers, production, planning, shipping, and sales
  • Ensure customer inquiries are handled promptly, professionally, and accurately
  • Oversee management of customer portals, EDI orders, and documentation requirements
  • Revenue, Profit, Backlog, Forecasting, Trends, and Emerging Markets management.

Team Leadership:

  • Supervise, train, and mentor Account Managers
  • Establish performance metrics and conduct regular performance evaluations
  • Develop training materials, SOPs, and work instructions to ensure consistent service delivery
  • Foster a culture of accountability, continuous improvement, and customer focus

Process & Workflow Management:

  • Analyze customer service workflows and implement improvements to reduce errors and delays
  • Collaborate with production planning to ensure accurate lead times and delivery commitments
  • Monitor order accuracy, backlog, and fulfillment performance
  • Support ISO 9001 or internal QMS requirements related to customer communication and documentation

Customer Relationship Management:

  • Build and maintain strong relationships with key customers
  • Manage escalations and coordinate cross-functional responses to resolve issues
  • Conduct customer satisfaction reviews and support corrective actions when needed
  • Represent the customer service function in internal meetings and improvement initiatives

Reporting & Metrics:

  • Track KPIs such as on-time delivery, order accuracy, response time, and customer satisfaction
  • Prepare weekly/monthly reports for leadership
  • Identify trends and recommend corrective or preventive actions

Qualifications

Required:

  • 5+ years of customer service experience, preferably in manufacturing or industrial environments
  • 2+ years of supervisory or team-lead experience
  • Strong understanding of order management, production workflows, and logistics
  • Excellent communication, problem-solving, and conflict-resolution skills
  • Proficiency with ERP/MRP systems (e.g., JobBOSS, Epicor, SAP, Oracle)
  • Ability to manage multiple priorities in a fast-paced environment

Preferred:

  • Experience with ISO 9001 or similar quality management systems
  • Background in custom manufacturing, machining, fabrication, or assembly environments
  • Familiarity with EDI transactions and customer portals
  • Lean or continuous improvement experience

Core Competencies

  • Customer Focus
  • Leadership & Coaching
  • Process Improvement
  • Cross-Functional Collaboration
  • Attention to Detail
  • Data-Driven Decision Making

Working Conditions

  • Office-based role within a manufacturing environment
  • Regular interaction with production, quality, engineering, and logistics teams
  • Occasional customer visits or vendor meetings as needed
  • Professional Communication