Customer success manager Jobs in Lubbock tx
Last updated: 3 days ago
Customer Success Consultant
RELX Inc. CompanyTexas- Promoted
CUSTOMER EXPERIENCE MANAGER
Home DepotLubbock, TX, United StatesPrincipal Customer Success Manager
ACI WorldwideTX, United States- Promoted
Client Success Manager
EdlinkTX, United StatesClient Success Account Manager, Municipal Justice
Tyler TechnologiesLubbock, Texas Show moreLast updated: 4 days ago
- Promoted
Customer Success Manager
ePlusTexas, United States- Promoted
Customer Service Manager
VestisLubbock, TX, United States- Promoted
Customer Success Manager
VirtualVocationsLubbock, Texas, United States- Promoted
Student Success Specialist
Texas Tech UniversityLubbock, TX, United States- Promoted
Technical Customer Service Manager
TalionTX, United StatesCustomer Development Manager
American Tire DistributorsWolfforth, TX Show moreLast updated: 30+ days ago
Senior Customer Success Manager
Workday, Inc.TX, USACustomer Success Manager – State, Local and Law Enforcement (SLED)
i2 Group Inc.Texas, United StatesCustomer Success Manager
Energy ExemplarTexas, Texas (Remote)Senior Customer Success Technical Architect - Spanish-speaking
Confluent, IncTexasCustomer Success Consultant
RELX Inc. CompanyTexas30+ days ago
Job type
- Full-time
- Remote
Job descriptionHave excellent experience in customer success, account management, client services, or a related role Have familiarity with Generative AI, Microsoft products and Document Manage Systems such as iManage, and NetDocuments Display great interpersonal and relationship-building skills to engage effectively with clients and stakeholders Display great time management skills to meet frequent and possibly conflicting deadlines and work schedules Display solid verbal and written communication skills, including influencing and networking with a broad spectrum of internal colleagues and external clients Have a legal or technology- related background is helpful Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Role
As a Customer Success Consultant, you will manage and nurture relationships with Law Firm Clients. You will serve as the main point of contact for clients of the assigned solution, ensuring their successful onboarding, continued training and driving adoption. Furthermore, you will work cross functionally across several departments to drive customer satisfaction.
Responsibilities
- Managing the overall success and client satisfaction with DMS and Drafting Solutions projects
- Being responsible for a portfolio of clients
- Developing a comprehensive training plan to ensure the smooth adoption of the assigned solutions and execute customer retention strategies
- Coordinating with technical support, product, and development teams to resolve any technical or operational issues
- Acting as an advocate for clients by communicating their feedback to internal teams for product improvements and feature enhancements.
- Tracking and analyzing client usage data, performance metrics, and customer satisfaction scores to identify areas for improvement.
Requirements
Work in a way that works for you
We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer