Customer success manager • murrieta ca
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking... Show more
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking... Show more
Flynn Group, founded by Greg Flynn started its journey with the acquisition of 8 Applebee’s in 1999.Over the next two decades we grew by building new stores and acquiring other franchise operators ... Show more
Wildomar, California, Raja Enterprises, Inc.You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live t... Show more
Looking for a stable job where you can grow into a leadership role?.Join a fast-paced, family-owned business where you’ll learn valuable skills in shipping, printing, and customer service—while wor... Show more
Join a team that cares about our customers and you!.Cheryl Hart-Munoz in Murrieta, California, is looking for an experienced and committed individual to join our team as a.In this role, you will ma... Show more
The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and... Show more
Do you enjoy working in a fast-paced (but fun!), clean, cook-to-order environment? Are you motivated by the opportunity to earn a weekly bonuses and tips? Then this is the job for you!.Our commitme... Show more
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform is having a delightful experience end to end, from applying to job listings, ... Show more
Radiology Administration (Full-time, Day Shift) -.Our mission is to continue the teaching and healing ministry of Jesus Christ.Our core values are compassion, excellence, humility, integrity, justi... Show more
As a 'National ENR Top 25 General Contractor' that values its employees and fosters a positive and supportive culture, Whiting-Turner is seeking a qualified project manager for various commercial p... Show more
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make... Show more
We Empower the Fighting Spirit in You! We Offer:.Health insurance for eligible employees.Bonus based on performance for eligible employees.Dental insurance for eligible employees.Health insurance f... Show more
Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!.P... Show more
Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats and accessories.With more than 800 stores in all 50 US states, Puerto Ric... Show more
South Coast Winery and Carter Estate Winery are seeking an experience Vineyard Manager to oversee the daily operations of our vineyards and help produce exceptional estate-grown wines.This is an ex... Show more
Coherent's Aerospace & Defense division by Advent International.Attalon designs and manufactures mission-critical optical systems, precision coatings, and advanced laser subsystems for ISR&T, space... Show more
Customer Service//Licensed personal lines insurance agent,.Responsible for maintaining customer relationships by handling customer inquiries and concerns with speed and professionalism through dail... Show more
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform is having a delightful experience end to end, from applying to job listings, ... Show more
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly sol... Show more
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work.**Note: This role is open only to candidates currently residing in Latin America. Applicants outside Latin America will not be considered.** # **About the Role** Mercor has thousands of users joining the platform each week to interview for different roles our clients have posted. When they run into issues or have questions and reach out for help, you will be responsible for giving them a speedy and delightful experience. You will work directly with our engineering team, triaging and investigating bug reports so being super savvy with modern websites and issues SaaS-type applications run into will come in handy. Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is important. We use a lighthearted and informal tone in our support communication while at the same time being very professional and precise in our replies. Note: This is a **remote, 6-day/week** role requiring **substantial overlap with Pacific Time (PT/PST)** working hours. # Key Responsibilities - Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects. - Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior. - Triage with sound judgment — escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance. - Surface systemic patterns and product risks to engineering and product leadership. - Create clear documentation and runbooks to reduce repeat issues and improve resolution speed. - Communicate with precision, professionalism, and empathy. # **Qualifications** - Ability to debug web applications, likely coming from either a - Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup. - Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR - 2-5 years of experience supporting customers on such web applications. - Comfortable with _AI systems_ — you’ve played with LLMs, agents, or generative models. - Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents). - Ability to understand model outputs, failure modes, hallucinations, and feedback loops. - Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus. # **About Mercor** Mercor is at the intersection of labor markets and AI research. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development. Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day. Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion.
