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Customer success manager Jobs in Oakland, CA

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Customer success manager • oakland ca

Last updated: 3 days ago

Customer Success Manager

Speak Wisely SolutionsSan Francisco, CA, United States
Full-time

Our client is a fast-growing, tech-driven company in the Bay Area looking for a Customer Success Manager who is passionate about building relationships, improving customer outcomes, and helping cli... Show more

Customer Success Manager

AttioSan Francisco, CA, United States
Full-time

Attio Customer Success Manager.Attio is the CRM built for the AI era.Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale... Show more

Customer Success Manager

CheckrSan Francisco, CA, United States
$106,000.00 yearly
Full-time

Denver, Colorado, United States; San Francisco, California, United States.Checkr is building the data platform to power safe and fair decisions.Over 140,000 companies and millions of people rely on... Show more

Customer Success Manager

SecurityPalSan Francisco, CA, United States
Full-time

SecurityPal helps companies speed up complex security reviews so sales teams can close deals faster and security teams can stay focused on keeping systems safe.As companies struggle to protect thei... Show more

Customer Success Manager

FactorySan Francisco, CA, United States
Full-time

Enterprise Customer Success Manager.We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory.In t... Show more

Customer Success Manager

StableSan Francisco, CA, United States
Full-time

An increasing number of large, complex businesses are turning to Stable to solve their operational challenges, including companies like GitLab, Thumbtack, and Glassdoor.We're hiring a Customer Succ... Show more

Customer Success Manager

G2 Venture PartnersSan Francisco, CA, United States
$155,000.00 yearly
Full-time

Crusoe is on a mission to accelerate the abundance of energy and intelligence.As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of ... Show more

Customer Success Manager

Augment CXMSan Francisco, CA, United States
Full-time

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network.This technology ensures that our clients deliver a fant... Show more

Customer Success Manager

Recruiting From ScratchSan Francisco, CA, United States
$90,000.00 yearly
Full-time

Title of Role: Customer Success Manager.Location: San Francisco, hybrid.Company Stage of Funding: Venture-Backed Healthcare, AI.We're representing a dynamic venture-backed company at the forefront... Show more

Manager, Customer Success

JuiceboxSan Francisco, CA, United States
Full-time

Juicebox is on a mission to help teams win the talent war.In the age of AI, human ingenuity is the ultimate scarce resource.Recruiting is a zero-sum game where you either compete or lose.Teams at R... Show more

Customer Success Manager

GammaSan Francisco, CA, United States
Full-time

You'll transform grassroots product love into thriving team and enterprise accounts.Gamma's B2B motion is growing fast, and this role owns the full customer lifecycle for a dynamic portfolio, from ... Show more

Customer Success Manager

Wheel The WorldSan Francisco, CA, USA
Full-time

We are looking for a motivated and customer-focused Entry-Level Customer Success Manager to join our remote team.In this role, you will build strong relationships with customers, help them successf... Show more

Customer Success Manager

ZifoSan Francisco, CA, United States
Full-time

Zifo is seeking a Customer Success Manager (CSM) to join our commercial team in the South San Francisco region.This position will be responsible for conducting account mining activities with Enterp... Show more

Customer Success Manager

MicroStrategy Services Corp.San Francisco, California, United States
Remote
Full-time

As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams.You will own the f... Show more

Customer Success Manager

PillarSan Francisco, CA, United States
Full-time

Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their businesses!.Pillar is "Shopify... Show more

Customer Success Manager

Flint Technologies, IncSan Francisco, CA, United States
Full-time

Flint is growing fast, and the customers signing up now will determine whether our reputation spreads to the next marketing team.We're hiring our first Customer Success Manager to own this critical... Show more

Customer Success Manager

Almaz CapitalSan Francisco, CA, United States
$97,000.00 yearly
Full-time

Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover's product suite.This is a scaled Customer Success role for someone ... Show more

Customer Success Manager

GetChange CorpSan Francisco, CA, United States
$75,000.00 yearly
Full-time

San Francisco, California, United States Job Openings Customer Success Manager.At Change our mission is clear: to power every dollar donated online.Change's platform enables businesses to donate to... Show more

Customer Success Manager

Oma RoboticsSan Francisco, CA, United States
Full-time

Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient's fertility journey.Oma's mission is to... Show more

Customer Success Manager

Veracity SolutionsSan Francisco, CA, United States
Full-time

San Francisco, California (Remote).Onboarding Prospective Customers.Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and ... Show more

People also ask
Customer Success Manager

Customer Success Manager

Speak Wisely SolutionsSan Francisco, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Customer Success Manager

Our client is a fast-growing, tech-driven company in the Bay Area looking for a Customer Success Manager who is passionate about building relationships, improving customer outcomes, and helping clients get the absolute best out of the company's product and services. If you're someone who loves solving problems, enjoys working with customers, and thrives in a collaborative, high-energy environment, this role is for you.

What You'll Do

  • Own and manage a portfolio of customers from onboarding to renewal
  • Lead onboarding calls, product walkthroughs, and success planning
  • Build strong, trusted relationships with customers through proactive communication
  • Develop strategies to increase product adoption and reduce churn
  • Monitor account health, usage, and customer feedback to identify risks/opportunities
  • Collaborate with Product, Support, Sales, and Operations to resolve customer issues and improve the customer journey
  • Maintain clear documentation, customer insights, and progress tracking
  • Serve as the strategic partner who ensures customers achieve their desired outcomes

Requirements

Tech Requirements & Tools

  • Candidates should be comfortable with modern tech platforms, including:
    • Must-Have Experience: CRM systems (HubSpot, Salesforce, or similar)
    • Ticketing & Support tools (Zendesk, Intercom, Freshdesk, Gorgias, etc.)
    • Project management tools (Asana, ClickUp, Monday, Trello)
    • Video communication platforms (Zoom, Google Meet)
    • Data & reporting tools (Google Sheets, Excel, analytics dashboards)
    • Nice-to-Have: SaaS onboarding tools (Userflow, ChurnZero, Catalyst, Gainsight)
    • Basic understanding of APIs, integrations, or tech troubleshooting
    • Experience working in a startup or high-growth tech environment

    Who You Are

    • You're a strong communicator who can build genuine relationships
    • You're detail-oriented, organized, and proactive
    • You enjoy problem-solving and staying two steps ahead for your customers
    • You're comfortable explaining tech concepts in simple terms
    • You thrive in collaborative, cross-functional environments
    • You're adaptable especially in fast-changing environments
    • You genuinely care about helping customers succeed

    Qualifications

    • 25+ years in Customer Success, Account Management, Client Services, or a similar customer-facing role
    • Experience in SaaS, tech-enabled services, or digital platforms strongly preferred
    • Strong presentation, communication, and relationship-building skills
    • Ability to manage multiple clients, timelines, and deliverables
    • Experience working in hybrid or on-site Bay Area roles is a plus

    Benefits

    Benefits vary by client but may include: Health insurance, PTO, hybrid work flexibility, bonuses, 401(k) match, commuter benefits, equipment stipend, professional development support, and a collaborative team environment.