Customer success manager Jobs in Ontario, CA

Job Description

Job Description

Description : SUMMARY :

South Coast Community Services takes pride in providing our staff with competitive compensation, opportunities for professional growth, access to diverse client populations, clinical autonomy, and a strong support system of seasoned employees. The In-Home Based Services (IHBS) Coach, also known as the Therapeutic Behavioral Specialist (TBS Coach), provides one-on-one strength-based behavior modification services to children and youth that have experienced serious emotional disturbances, stressful transitions or life crises, and need additional short-term support services to achieve outcomes specified in their treatment plans. The position may also work closely with the children’s family members or caregivers to assist in implementing new behavioral and positive coping strategies.

PROGRAM DESCRIPTION :

The Success First program serves children & youth ages 0-21 who are at risk of loss of placement (e.g. children involved with the foster care or juvenile justice systems, those experiencing psychiatric hospitalizations, suspensions / expulsions, and eating disorders). Children are typically referred from hospitals, schools, CFS, probation, or Department of Behavioral Health. Services are provided in clients’ homes, schools, or local communities. Children typically remain in the program for 3-6 months with the goal of reducing disruptions to their placements by improving their ability to successfully manage their mental health needs.

JOB DUTIES & RESPONSIBILITIES :

• Develop a working knowledge of functional behavioral analysis and assessment, behavioral modification techniques, crisis intervention, and other techniques as required when working with children with behavioral challenges.
• Maintain proficient and accurate documentation adhering to all program and contract standards for compliance, productivity and timeliness.
• Work in coordination with the client’s therapist, family / caregivers, child (when appropriate), county workers, etc. in the development and execution of the treatment plan.
• Attend and actively participated in all required meetings, such as Children and Family Team meetings.
• Implement specific trauma-informed interventions as delineated in the child's treatment plan to assist in the remediation of behaviors or improvement of symptoms.
• Effectively collaborate with the client’s multidisciplinary team to provide comprehensive and cohesive treatment.
• May offer support and education to the child’s caregiver in learning, utilizing and integrating effective behavioral interventions throughout their daily routine.

KNOWLEDGE, SKILLS & ABILITIES :

Requirements :

GENERAL REQUIREMENTS :

Education / Experience

Tier I : Bachelor's degree in human services or related Field. OR 30 semesters / 45 quarter units of completed college coursework (half of which must be upper division) in behavioral science AND at least 2 years of related work experience

Tier II : Bachelor’s degree in human services or related field AND 2 years of related work experience. OR 30 semesters / 45 quarter units of completed college coursework (half of which must be upper division) in behavioral science AND at least 4 years of related work experience

Tier III : Bachelor’s degree in human services or related field AND 4 years of related work experience. OR 30 semesters / 45 quarter units of completed college coursework (half of which must be upper division) in behavioral science AND at least 6 years of related work experience

Tier IV : Bachelor’s degree in human services or related field AND 6 years of related work experience. OR 30 semesters / 45 quarter units of completed college coursework (half of which must be upper division) in behavioral science AND at least 8 years of related work experience

Licensure, Registration, Certification

PHYSICAL REQUIREMENTS :

Management reserves the right to add, change, delete or rescind duties or responsibilities of positions within the job classification at any time.