Customer success manager Jobs in Providence, RI

Customer Logistics Manager - DTS SET

The Startup Operation members (SET Ops) acts as a setup consultant and handles all aspects of new Dedicated Transportation Solutions business startups along with ongoing support of Field Operations. This includes both driver and manager training for basic system operations and often includes aiding and functioning in the expected role. As such, the ability to prioritize work-tasks and manage the day-to-day task items are requirements of this position. Additionally, the team engages and takes part in the writing of process documents, system testing, and even design-level consulting for new pieces of the product.

Travel is extensive for this role and is expected to be around 75-80%. You will be assigned to a new business location anywhere within the country for a specific amount of time. You will not be able to travel back and forth to your home location during that time. You MUST be willing and able to work under the guidelines if you wish to be seriously considered for this position.

Essential Functions

• Members of Start Up team focused on flawless execution and adherence to pre-established customer critical success factors
• Ensuring both drivers and managers understand the core operations and systems used for tracking compliance, driver pay, and customer billing
• Acting as an arm of management to answer questions and make quick decisions during the startup phase
• Training of new management team and Certified Driver Trainer group
• Building out of process flow and providing guidance on consistency of operations

Skills and Abilities

• Excellent problem solving skills.
• Excellent oral and written communication skills with demonstrated leadership capabilities.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Knowledge and inner workings of a driver route tool is a plus
• Detail oriented with excellent follow-up practices.
• Strong organization, analytical, and computer skills.
• Ability to create and develop an inclusive and engaged work environment.
• Ability to effectively manage Profit & Loss statements may be necessary depending on the complexity and scope of the operation (preferred).

Qualifications

• H.S. diploma/GED required
• Bachelor's degree in Business, Logistics, Supply Chain preferred
• Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry related field required
• One (1) year or more direct supervisory/leadership experience required
• Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required. advanced required
• Logistics industry knowledge advanced required
• Knowledge and understanding of Customer/Company local and Federal regulations. advanced required
• Fundamental knowledge of Supply Chain Management components. intermediate required
• Strong knowledge of Manufacturing and Production advanced required

Our Culture & Commitment

At Ryder, you're trusted to make an impactwhile enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Salaried

Minimum Pay Range: $65K

Maximum Pay Range: $70K

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits, click here to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ ryder.com ] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com.