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Customer success manager Jobs in Richmond, VA

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Customer success manager • richmond va

Last updated: 3 hours ago

Customer Success Team

Safeware, Inc.Sandston, VA, United States
Full-time

Customer Success Team Member (CST).Customer Success Team Member (CST) to support our outside sales team.You will be responsible for all inbound customer calls, addressing customer issues regarding ... Show more

Client Success Specialist

Atlantic Constructors, Inc.Richmond, VA, USA
Full-time
Quick Apply

At ACI we build our company and our culture not by counting people, but by making our people count!.COST FOR MEDICAL, DENTAL, SHORT TERM DISABILITY & LIFE INSURANCE (EMPLOYEE ONLY) COVERAGE!.At... Show more

Remote Customer success / support operations Evaluator - AI Trainer ($80-$120 per hour)

MercorRichmond, Virginia, US
$80.00 hourly
Remote
Full-time

About the role We are hiring expert Evaluators in **Customer success / support operations** to review and assess AI-generated work products (documents, spreadsheets, and slide decks) for accuracy, ... Show more

 • New!

Customer Service

JRN Inc.Richmond, VA
Full-time
Quick Apply

When you join the KFC Brand, you join our Family! Our KFC Family takes pride in our high quality standards,.We have a passion for people - not.KFC company-owned or independent franchisee restaurant... Show more

Customer Service Representative

Molly MaidRICHMOND, VA, US
$15.00 hourly
Full-time

Would you like a new career where you get training and have an opportunity to advance?  Do you want to stop working crazy hours and have some flexibility in your schedule?  .As a Customer Service R... Show more

Customer Success Team

Safeware, IncSandston, VA, US
Full-time
Quick Apply

Customer Success Team Member (CST) to support our outside sales team.You will be responsible for all inbound customer calls, addressing customer issues regarding orders, sourcing products, and maki... Show more

B2B Customer Success Specialist

EVERGREENRichmond, VA, United States
Full-time

B2B Customer Success Specialist.Evergreen Enterprises is a leading wholesale manufacturer of home, garden, and licensed sports products, with a growing portfolio of B2B digital experiences and ecom... Show more

Future Opening: PCA / CNA The Way to Success Starts Here

HCAOARichmond, VA, United States
$17.00 hourly
Full-time

Join Our Team of Caregivers in Richmond.Come join a close-knit group of the best caregivers in the Richmond area!.Assisting Hands Home Care of Richmond is ready to hire the best of the best PCAs an... Show more

FT Assistant Manager Customer Service

Food LionMechanicsville, VA, United States
Full-time

Retail Operations Job Requisition.Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957.Today, our 82,000 employees serve customers i... Show more

Remote Customer Success Engineer (India) - AI Trainer ($25000-$35000 per hour)

MercorRichmond, Virginia, US
$25,000.00 yearly
Remote
Full-time

Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking... Show more

Analyst, Customer Relations

CarMaxRichmond, VA, United States
Full-time

Analyst, Customer Relations/h2pWant to take the next step in your career? Come join our team working in person at our Richmond headquarters! As an Analyst, Customer Relations, you will serve as an ... Show more

Customer Success Manager

CorningVirginia, VA, US
$126,723.00 yearly
Full-time

The company built on breakthroughs.Corning is one of the world’s leading innovators in glass, ceramic, and materials science.From the depths of the ocean to the farthest reaches of space, our techn... Show more

Senior Partner Success Manager

EABRichmond, VA, US
$65,000.00 yearly
Full-time

We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities.From kindergarten to college to career, EAB partners with leader... Show more

Customer Relations Enrollment Manager

AO Globe LifeRichmond, VA, US
Full-time
Quick Apply

AO Globe Life is hiring individuals to join our mission-driven, fully remote team.Whether you are a recent graduate in business, marketing, communications, or simply seeking a purpose-driven career... Show more

Customer Service - Self Storage Manager

Public StorageMechanicsville, Virginia, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

Customer Service Specialist

Graham Personnel ServicesRichmond, VA, US
$21.00 hourly
Full-time
Quick Apply

Graham Personnel Services is seeking a detail-oriented and customer-focused.This role is responsible for managing customer inquiries, processing orders, and ensuring a seamless customer experience ... Show more

OnPremise Customer Development Manager

Coca-Cola Consolidated, Inc.Richmond, VA, US
Full-time

Day in the Life of our Teammates.Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!.We're more than beverages—we're building meaningful careers and vibran... Show more

Customer Service Representative

Crunch Fitness - JFF North AmericaRichmond, VA, US
$10.00 hourly
Part-time

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!.At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results.We offer real opport... Show more

Customer Service Associate

WawaMechanicsville, VA, United States
$15.00 hourly
Full-time

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers.Our CSAs are proud to be part of a beloved brand that is committed t... Show more

People also ask
Customer Success Team

Customer Success Team

Safeware, Inc.Sandston, VA, United States
19 days ago
Job type
  • Full-time
Job description

Customer Success Team Member (CST)

Safeware, Inc. is seeking a Customer Success Team Member (CST) to support our outside sales team. You will be responsible for all inbound customer calls, addressing customer issues regarding orders, sourcing products, and making decisions regarding claims and resolutions and make outbound calls as necessary. The CST assists customers with pricing, inventory and lead time on all available items. The CST will also provide freight estimates, order status, order tracking information and submit rush requests to meet in hands date via phone or email. The position is located in Richmond, VA.

About Safeware

Founded in 1979, Safeware, Inc. is a trusted distributor and service provider of safety products before, during and after emergencies and in mission-critical operations. Headquartered in Lanham, MD, with locations nationwide, Safeware is built on a foundation of dedicated professionals committed to protecting those who protect others.

Responsibilities:

  • Answer calls through the customer service queue and inside-sales queue to assist with product questions and order status, rushes, inventory, quotes, and claims.
  • Communicate with customers by telephone or email to provide information about available products. Refer customers as needed to the outside sales representative for in-depth requirements and options.
  • Keep records of customer interactions, recording details of transactions, inquiries, complaints or comments as well as actions taken.
  • Source products to meet customers' needs considering new and existing vendors.
  • Provide timely feedback to the Manager regarding service failures or customer complaints.
  • Support the outside sales associate with new bid opportunities and assist with pricing quotes.
  • Ensure quotes are submitted in a timely manner
  • Identify and assess customer product needs to achieve excellent customer satisfaction.
  • Track and maintain orders with consistency and communicate updates with the customer to ensure the order is being processed and handled correctly
  • Process customer orders utilizing Epicor Profit 21
  • Respond to all customer inquiries including emails and phone calls.
  • Have a passion for continuous learning about the products we provide and clients we support.
  • Assist with annual product inventory (for those in office this is a mandated activity unless a waiver is approved by Management).
  • Other duties as assigned.

Requirements:

  • High School diploma or GED certificate
  • At least 3 years of prior customer service experience in a fast-paced setting preferred
  • Ability to work independently, but also with a team
  • Strong attention to detail and how details fit into the big picture