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Customer success manager Jobs in San Bernardino, CA

Last updated: 14 hours ago
  • Promoted
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CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

MadkuduCA, United States
Full-time
This is a remote position open to candidates based in the United States, Canada, or Mexico.We are a tech startup based in San Francisco, CA. We raised $30m from some of the best VCs in the world (Fe...Show moreLast updated: 14 hours ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

BenchlingCA, United States
$140,000.00 yearly
Full-time
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed...Show moreLast updated: 1 day ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

CleverTapCA, United States
$100,000.00–$120,000.00 yearly
Full-time
As a Customer Success Manager, you will be responsible for building successful consultative relationships with your clients, learning their desired outcomes and enabling them to leverage CleverTap ...Show moreLast updated: 1 day ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

VoomaCA, United States
Full-time
Vooma is a high growth freight-tech startup building the best AI agents for the logistics industry.Our mission is to improve the efficiency and resiliency of US supply chains.Vooma is backed by top...Show moreLast updated: 1 day ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

BuildOpsCA, United States
$70,000.00–$100,000.00 yearly
Full-time
At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractor.From helping our customers to manage their service all the way to project mana...Show moreLast updated: 3 days ago
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  • New!
CUSTOMER SUCCESS MANAGER, PARTNERSHIPS

CUSTOMER SUCCESS MANAGER, PARTNERSHIPS

Clerk ChatCA, United States
Full-time
Clerk Chat's mission is to make every business conversational.We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infr...Show moreLast updated: 14 hours ago
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  • New!
SMB CUSTOMER SUCCESS MANAGER

SMB CUSTOMER SUCCESS MANAGER

Pawlicy AdvisorCA, United States
$75,000.00–$88,000.00 yearly
Full-time
We are seeking a dynamic SMB, Customer Success Manager to join our team and play a vital role in ensuring the success and satisfaction of veterinary office staff who use our platform.The ideal cand...Show moreLast updated: 14 hours ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

Augment CodeCA, United States
$215,000.00–$260,000.00 yearly
Full-time
The best software comes from Augmenting developers, not replacing them.We're bringing joy back to software engineering and keeping developers in flow by building the best AI programming tools, with...Show moreLast updated: 1 day ago
  • Promoted
  • New!
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

PrezzeeCA, United States
$90,000.00–$118,000.00 yearly
Full-time
Prezzee is a leading global digital gift card platform, offering innovative solutions for B2B customers.This is a newly created role, offering the chance to make a real impact as part of a fast-mov...Show moreLast updated: 14 hours ago
  • Promoted
STRATEGIC CUSTOMER SUCCESS MANAGER

STRATEGIC CUSTOMER SUCCESS MANAGER

WriterCA, United States
Full-time
Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises.Named one of the top 50 companies in AI by Forbes and one of the best places to wor...Show moreLast updated: 1 day ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

SnapMagicCA, United States
$120,000.00–$170,000.00 yearly
Full-time
SnapMagic, the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. With 10+ years of proven market traction (revenue driven growth), SnapMa...Show moreLast updated: 1 day ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

Samsung Electronics Co., Ltd.CA, United States
$100,000.00–$130,000.00 yearly
Full-time
Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumer...Show moreLast updated: 3 days ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

HockeyStackCA, United States
Full-time
HockeyStack is the Command Center for B2B revenue teams.It integrates with your CRM, marketing automation tools, ad platforms and data warehouse to show the ideal customer journey.HockeyStack custo...Show moreLast updated: 1 day ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

Hayden AICA, United States
Full-time
At Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.From optimizing ...Show moreLast updated: 1 day ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

ComulateCA, United States
Full-time
At Comulate, we're transforming the insurance back office with AI.Our platform, which reinvents expensive and time-consuming accounting processes, is the first step in our vision to unlock the hund...Show moreLast updated: 1 day ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

Together AICA, United States
$150,000.00–$220,000.00 yearly
Full-time
As a Customer Success Manager at a pioneering AI company, you'll be the guiding light for our customers, ensuring they get the most value out of our training, fine tuning and inference stack.You wi...Show moreLast updated: 1 day ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

BrightideaCA, United States
$120,000.00–$140,000.00 yearly
Full-time
Customer Success Manager - Mid Market.We are looking for a Customer Success Manager to partner with our Mid-Market customers, to drive adoption and ensure customer satisfaction, growth, and retenti...Show moreLast updated: 1 day ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

KixieCA, United States
Full-time
At Kixie, we're on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform.Our solution seamlessly integrates with CRMs to streamline workflows, increase effi...Show moreLast updated: 3 days ago
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  • New!
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

OnePlan SolutionsCA, United States
Full-time +1
At OnePlan, we specialize in creating AI-enabled solutions that make strategic portfolio, financial, resource, and work management seamless. We help businesses bridge the gap between strategy and ex...Show moreLast updated: 14 hours ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

HeyGenCA, United States
$130,000.00–$140,000.00 yearly
Full-time
At HeyGen, our mission is to make visual storytelling accessible to all.Over the last decade, visual content has become the preferred method of information creation, consumption, and retention.But ...Show moreLast updated: 1 day ago
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

MadkuduCA, United States
14 hours ago
Job type
  • Full-time
Job description

This is a remote position open to candidates based in the United States, Canada, or Mexico.

We are a tech startup based in San Francisco, CA. We raised $30m from some of the best VCs in the world (Felicis, BGV, Alven), have revenue, and amazing customers (Figma, MongoDB, Unity, etc.).

We're looking for a Customer Success Manager with a B2B marketing operations background. Your mission is to ensure that customers are equipped to experience the impact of their investment in MadKudu and adopt at speed.

We've been lucky to grow fast through inbound driven by word of mouth. We're solving a big pain point in the marketing operations space. We're passionate and have built a superior product. We have traction, fanatic customers and a strong culture. As we continue building our CS team by adding customer champions like yourselves to drive NRR by making our customers the Marketing super stars this is where we need your help!

Responsibilities

  • Define the account strategy, account mappings and drive business reviews with our customers' advocates and executives sponsors to make sure MadKudu is top of mind for them to meet their needs.
  • Establish and nurture relationship with customer executives
  • Design and execute strategy to address disengagement, turnover, M&A, etc.
  • Oversee delivery of cross-functional teams against overall account strategy, timelines, etc.
  • Contract negotiations, paper process, close contracts.

What will help you crush it!

  • You have a passion for understanding accounts businesses and where they need the most help. You don't want to sell just for the sake of selling but you are passionate about making sure that we can help our customers solve the challenges they have in their GTM motions.
  • You have a proven track record of building and executing account maps, account plans to grow your customers' ACV. You have a proven track records of beating your renewal and expansion quotas.
  • You enjoy building motions from scratch and like thinking out of the box. Having worked in a Series A start up and being the first to launch a land and expand motion will help.
  • Skills that will help crush it in this positions

  • 4+ years of experience as an Customer Success Manager in a SaaS B2B company, managing expansions and renewals for strategic and Enterprise accounts
  • High level domain expertise in Marketing and Sales Operations functional area and general background in the Marketing B2B industry.
  • High level understanding of marketing, demand-generation and CRM technology.
  • Experience working on companies with deeply technical product including but not limited to business intelligence, data science, AI / machine learning, predictive analytics, etc.
  • What should you apply

  • Opportunity to grow with an AI company : leveraging AI to empower the sales team, helping every salesperson close more deals
  • Work with tops customers (Figma, MongoDB, Unity, etc)
  • Understanding the customer challenges (support, reporting, training) understand the pain and driving outcomes
  • Highly cross-functional role, interacting daily with Engineering and Product
  • Our unique values :
  • Honey Badger : Be madly resilient

  • Life Learner : Always learn & grow
  • Authenticity : Be authentic to yourself and others
  • Customer Centricity : Be obsessed with customer-value / serving people
  • Interview process

  • Interview with Recruiter Ruben Hernandez - 30 minutes
  • Interview with Hiring Manager Charles Hawkins- 30 minutes
  • Role Play with Charles Hawkins & Francis Brero - 45 minutes
  • Values Interview - 45 minutes
  • Reference Check
  • Offer
  • Benefits

    For candidates in the USA :

    Salary ranges are determined by experience and location

    Link to benefits information

    For candidates in Canada & Mexico :

  • Type of contract : Full-time contractor, paid in USD
  • Salary ranges are determined by experience and location
  • If you feel like you don't have all the necessary skills yet but that this is where you want to be in your next position and you feel up to the challenge, please apply!